While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of cards and customization options available, making it easy to personalize their greetings. Many appreciate the user-friendly website and the ability to schedule cards for future delivery, highlighting the convenience and efficiency of the service. The pricing is often seen as reasonable, especially given the extensive features and the ability to add elements like music, photos, and gift cards. However, some people mentioned occasional glitches, such as the system freezing or losing progress when designing a card. A few users also found the interface for designing cards a bit challenging or confusing, particularly when trying to add decorations or customize wording for multiple recipients. There were also comments about the pricing not being immediately clear for first-time users.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the ease of use and wide variety... See more

Product

Clients share positive opinions on product, highlighting the wide variety of designs, music choices, and... See more

Website

People report positive experiences with the website. Many customers praise its ease of use, vast selection of... See more

Price

Consumers find price to be positive, often describing it as affordable and a good value, especially compared... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the customization options... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve found using Ellacard easy and convenient for sending e-cards. I especially like that I can schedule cards to be sent out automatically on future dates. I also appreciate the variety of cards to c... See more

Rated 4 out of 5 stars

I enjoyed all the choices to customize the card; not sure if this was a free of charge site, but I didn't mind paying the amount of a paper card. The preview did not play the music chosen, so unsure... See more

Company replied

Rated 5 out of 5 stars

I can't say enough about Ellacard. I've been utilizing it since 2022 and get more creative each time. Having the ability to customize and personalize my cards is very important to me. It's like send... See more


Company details

  1. Greeting Card Shop

Written by the company

Create group, video e-cards for any occasion. Choose from our catalog of free and premium cards, including animated cards, or design your own!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this opportunity to send a card

I love this opportunity to send a card. No stress going through anything at the shops. People should not whinge about payment, it is cheaper than buying and posting a card. Awsome service , will use always xx

14 March 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Thank you so much! We’re so glad you’re loving the convenience! Really appreciate you seeing the value and sticking with us. We’ll keep doing our best to make it easy (and awesome) every time.

Rated 1 out of 5 stars

Video not working

Over 20 minutes and my video still can not be viewed on the card. Says it's processing.

13 March 2025
Unprompted review
Ellacard logo

Reply from Ellacard

We’re sorry your video didn’t load properly—we know how frustrating that can be. In this case, it looks like the issue was due to an internet connection cutting out during the upload, which caused the processing to hang. We're going to improve our messaging around this, but as we mentioned in our email, re-uploading the video if it doesn't go through within a minute is the best fix. We always stand by our product, which is why we also issued a full refund.

Rated 2 out of 5 stars

NOT a "Free" card as advertised

This was advertised as a "Free" card...but I was charged $6.10. Very frustrating! That being said, I did like the finished product, but navigating the website was difficult. I had to redo the card several times before I could figure it out.

6 March 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Hi Genny,

Sorry you feel misled about our pricing but we do not advertise anywhere on our site as having free cards. You can always check our available pricing page for more information. If you have further feedback on our website please feel free to reach out directly.

Rated 3 out of 5 stars

I enjoyed the card and a the ability to…

I enjoyed the card and a the ability to customize it for the recipient!! It is unfortunate that all of the hype about sending a free digital card is bunk! If I receive any further sales promos or other attempts to sell me a free card I will be upset!!

27 February 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Hi Dale,

We are so happy you enjoyed our platform but we do not advertise anywhere on our website or our marketing emails that we offer free services. Perhaps you confused us with a different company? It is very difficult and costly to provide a high-end service like ours so we would not exist without charging a fee. The companies that offer "free" services are in fact selling you / your recipient's personal data which we never do. Feel free to reach out to us directly with any further questions or issues.

Ellacard

Rated 4 out of 5 stars

i'm very nervous

i'm very nervous, haven't done this for long time. And I pray I did it properly this time. Its my friends 91st birthday. And I am 90.
Not as easy to do thing as they used to.
So thank you for getting it through!!!

15 February 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Glad we could help Mary! We hope your friend enjoyed their card!

Regards, Ellacard

Rated 4 out of 5 stars

Excellent concept ,a bit expensive

Excellent concept ,a bit expensive, i like music , animations, friendly user, i use for first Time today .thk you excellent follow Up delivery

14 February 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Thanks for your review! I might suggest you look at our subscription options which dramatically decrease the cost of our cards, invites, and videos.

Ellacard

Rated 4 out of 5 stars

Process was nice and easy but my card…

Process was nice and easy but my card didn't have the song playing with it .

14 February 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Glad you enjoyed our platform and sorry to hear that your card didn't have a song attached. If you reach out to us we can see what happened in this particular case.

Ellacard

Rated 3 out of 5 stars

While perfection is unattainable, this platform demonstrates acceptable functionality.

To summarize my feedback, the user experience is positive due to the site's ease of use and straightforward setup. However, I recommend enhancing the card animation to simulate a more realistic, hands-on experience, potentially by incorporating a flip-page effect instead of redirecting to a separate page. Additionally, improving email deliverability by utilizing a more reputable email service provider would mitigate issues such as emails ending up in spam folders.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

A Classy gift

It was so easy to customize my friend's card with Ellacards user friendly website. My very nice personalized card arrived promptly in a digital envelope, which then slowly opened with my customized details. A classy gift!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful cards and now the ‘Link” is even better!

Your cards are wonderful and fun to send to friends and family!!
I particularly like the photo template and so I can personalize the card and bring them a fun memory.

The fact we can now send it by a link in an email is fantastic! Too many times they didn’t get the regular delivered card because it went to their spam.
Thank you for your great service!!
Joan

2 February 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd bday card to customize

This is my 3rd bday card to customize. I have so much fun creating them and my recipients just love them.
Its a great way to turn your card into a meaningful and personal keepsake.
Great job; Ellacards. You have made a life long customer.
Cheers!🎉🍾🥂🎊

1 February 2025
Unprompted review
Rated 3 out of 5 stars

Mixed review. I was disappointed in not being able to write a personal message. I like the many options for the design of the card.

I was disappointed that I was not able to send a personal message in the card. I liked the options for the design.

28 January 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Hi Shirley,

I think there may be some confusion here as you can add personal messages to our cards. You can add text, photos, videos, GIFs, emoji, gift cards, and more across multiple pages. We would be happy to show you how to add a message if you reach out to us!

Rated 3 out of 5 stars

Nice card but not free

Liked the options including music. Thought it was supposed to be free but had to pay $6

9 January 2025
Unprompted review
Ellacard logo

Reply from Ellacard

Hi Alexandra,

We are sorry if you felt that our cards should have been free. We do not advertise as free on our site so perhaps you mistook us for a different company? Having said that we do charge for our products because it is costly to provide a top quality card and invitation service. Free sites will generally be low quality and share / sell your personal data and that of your recipients. Something we do not do. We do offer subscriptions which lower the cost per card considerably if you plan on sending more than a few a year. You can always feel free to reach out to us to discuss.

Regards, Ellacard

Rated 5 out of 5 stars

I loved this so much

I loved this so much! I was able to personalize it just how I wanted and it had so many nice options. This is definitely something I will continue to use!

3 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look