Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more
I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more
My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more
Company replied
Company details
Written by the company
We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.
Contact info
London, United Kingdom
- 02045711728
- james@ella.co
- ella.co
4.9
Excellent
933 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
usual speedy delivery thank you
usual speedy delivery thank you. Dogs still loving the food and the treats and look great on them
12 November 2024
Reply from James & Ella
We're so pleased to hear this Joan! Thank you for your lovely review!
Delivery on time really pleased with…
Delivery on time really pleased with that. But my love of this product is immense because it is the first food my dog has eaten that I don’t have to cover with some human food. I have been doing this for eight years.
7 November 2024
Reply from James & Ella
We're so pleased to hear this Rita, thank you for leaving us a fab review!
Super Food for dogs…
Ella has formed half of Ziggy’s raw food diet since 2021 when he was 10 months old. It’s super convenient as it’s dried and easy to transport when necessary. Ziggy enjoys it and his coat is amazing. He previously had various tummy issues which disappeared when we changed his diet to Ella. Deliveries are reliable and easy to amend delivery dates if needed. We mix Ella 50/50 with another product that is frozen because the latter has more variety of tastes.The only negative with Ella is that you can’t mix foods.That aside, I would highly recommend.
4 November 2024
Reply from James & Ella
Thank you for your detailed review! We’re so glad to hear that Ziggy has thrived on his diet with James & Ella since 2021 and that his coat is looking amazing. It’s wonderful to know our convenient food has made a positive difference for his tummy as well.
We appreciate your feedback about mixing foods, and we’ll keep that in mind as we continue to improve. Thank you for your recommendation, we’re thrilled to have you and Ziggy as part of the James & Ella pack!
Excellent & personal service
Always so helpful - a real can do attitude! Loving my James & Ella experience so far 🐶
5 November 2024
Reply from James & Ella
We're so pleased to hear this, thank you!
Love everything about this company…
Love everything about this company superior dog food and super fast delivery
3 November 2024
Reply from James & Ella
Fab news Elaine! Thank you for your review!
Good food our Rough Collie loves it
Good food our Rough Collie loves it , and her coat has improved such a lot on this food , we give her a bit of chicken and carrot on it as well as her favourite food blueberry and raspberry and it has gone in seconds. One thing that has stopped her being sick on her other food and loose motions. Our Vet told us to change her food as he thought food was the cause and he was right Thank you James and Ella
18 October 2024
Reply from James & Ella
Thank you for your lovely feedback Sonia! We’re delighted to hear your Collie is thriving on our food, with such great improvements in her coat and health. It’s wonderful to know she enjoys her meals so much, especially with her favourite blueberries and raspberries!
We’re so glad the change in diet has made such a difference. Thank you for choosing James & Ella - we’re here if you ever need any advice or support.
Delighted!
Everyone I have spoken to has been wonderful and so knowledgeable on nutrition.
I’ve changed over to James and Ella and could not be more delighted. My girl loves it and I feel confident I’m giving her a great balanced yet tasty diet.
18 October 2024
Reply from James & Ella
Thank you for your kind words Diane! We’re so pleased to hear that you’ve had a positive experience with our team and that your dog is loving her James & Ella meals. It’s wonderful to know you feel confident in providing her with a balanced and tasty diet.
We’re here if you ever need anything - thank you for being part of the James & Ella pack!
Excellent service and Clive (the dog)…
Excellent service and Clive (the dog) loves it.
17 October 2024
Reply from James & Ella
Thank you Mark!
Reply from James & Ella
Thank you for your feedback! We’re so glad to hear your dogs love our Freeze-Dried Raw Topper. Offering refills is a great idea, and it’s something we’ll keep in mind for the future.
Thank you for supporting James & Ella - we’re always here if you need anything!
My dogs are loving this food
My dogs are loving this food & their faeces are solid again
14 November 2024
Reply from James & Ella
Thank you for your feedback! We’re so pleased to hear your dogs are loving the food and that it’s made such a positive difference.
We’re here if you ever have any questions or need support, thank you for choosing James & Ella!
Delivery times are very good and…
Delivery times are very good and customer services staff are friendly and helpful! I have really struggled to find a food that my little yorkiepoo can eat without setting off his colitis so i'm very pleased to have discovered this one ( chicken)! Its a bit more expensive than other brands but worth it to get the highest quality!!
16 October 2024
Reply from James & Ella
Thank you for your kind words Lynne! We’re so glad to hear you’ve had a great experience with our team and delivery service. It’s wonderful that our Chicken recipe has been a good fit for your Yorkiepoo and helped with his colitis, it means the world to us to know we’ve made a difference.
Thank you for recognising the quality of our food; we’re thrilled to have you as part of the James & Ella pack!
My dog loves the food
My dog loves the food. And also the treats. Delivered on time, with packaging that keeps it fresh. After getting artes with the new diet, Ziggy has improved his energy levels, and his gut health. Not to mention the team, they really care about dogs and it shows. We are very happy indeed.
17 October 2024
Reply from James & Ella
Thank you for your lovely feedback! We’re thrilled to hear that Ziggy loves the food and treats, and it’s fantastic to know his energy levels and gut health have improved. We’re so glad you’ve had a great experience with our team and delivery service, your kind words mean the world to us.
Thank you for choosing James & Ella for Ziggy; we’re delighted to have you in our pack!
Absolutely Fantastic
Absolutely Fantastic. After years of trying every kind of dog food, I finally found one that my Labrador looks forward to eating. This is a great company with lovely staff who are always super helpful and accommodating and very quick to respond. Would highly recommend.
15 October 2024
Reply from James & Ella
Thank you for your fantastic feedback Alison! We’re so happy to hear that your Labrador loves our food and it’s wonderful to know we’ve made mealtime something to look forward to. Your kind words about our team mean so much to us; we’re always here to help in any way we can.
Simply the best dog food ever!
Just amazing customer service and our beautiful girl loves the food too 🐕.
No more runny tummies!
Thank you James and Ella for everything
11 October 2024
Reply from James & Ella
Thank you for your wonderful review Lorna! We’re so glad to hear your dog loves the food and that it’s helped with her tummy. It’s our pleasure to provide great service and support, and we’re thrilled to have made a positive difference x
Reply from James & Ella
Thank you for your fantastic feedback Jo! We’re so happy to hear that both you and your dog are happy with our food and service.
Mungo loves it!
The product range is well explained and presented. But above all my lovely whippet, Mungo, seems to really like the combination of kibble and freeze dried raw food so fingers crossed he continues to enjoy it.But the biggest selling point of all is that you get the feeling that James is really passionate about a dogs wellbeing which is so important.
7 October 2024
Reply from James & Ella
Thank you for your fab review Roland! We're so pleased Mungo is thriving on James & Ella
Great puppy food…
Easy to edit order with puppy’s weight changes and get an instant update of feeding quantities. Great product - easy to feed and puppy doing tea well on it
4 October 2024
Reply from James & Ella
This is wonderful to hear!
This freeze dry raw food has upset my…
This freeze dry raw food has upset my dog she’s had bloody loose stools and a gurgling stomach, it started a few days after I got this for her, the Vet said it’s the food and it probably contains parasites and bacteria. I won’t be buying anymore and I’m very worried about my poor little pet. I feel so guilty I got it for her.
2 November 2024
Unprompted review
Reply from James & Ella
Hi Clare,
We're so sorry to hear your dog has been unwell recently. Please be rest assured our Freeze-dried food must be positively released before leaving our kitchens. This means that each batch goes through rigorous batch testing in our lab to ensure safe levels of bacteria, and no traces of parasites or harmful bacteria, before it even reaches your dog's bowl.
Our Canine Nutritionist has been trying to get in touch with you to discuss what else might be causing your dog's concerning health problems, as we'd recommend you go back to your vet for a second opinion - with the reassurance that this could not have been caused by a parasite or bacteria in our food.
If there's anything we can do to help, please don't hesitate to get in touch. We hope your dog is feeling better soon!
Best wishes,
The James & Ella Team
Reply from James & Ella
Amazing to hear Jo, thanks so much for the review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.