The order paced in December 2025 and received a message concerning dispatch. In January after messaging them, They noticed that the parcel had not dispatched yet. They promised to dispatch the par... See more
Company replied
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See what reviewers are saying
Had a really positive experience. The owners were really helpful and kind, had a great chat and they both understood my needs as well as helped with my anxiety during the covid measure, sanitizing the... See more
Company replied
Elite Vape & Botanicals are brilliant! All of the team are very friendly & knowledgeable & take the time to suggest what would be the best products to suit your needs. Cannot recommend highly enough... See more
Company replied
My purchase was easy from start to finish, loads of choice of flavours and excellent quality. The price is very reasonable. Delivery was quicker than expected. Overall, a pleasure to deal with. Thank... See more
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Company details
Written by the company
PLEASE NOTE ELITE VAPE IS IN NO WAY CONNECTED OR AFFILIATED WITH ELITEVAPESTORE.CO.UK | Elite Vape is dedicated to providing you the very best products the industry has to offer, with a focus on a unique and enjoyable shopping experience and extraordinary customer service. Our store is a great place to socialise with likeminded people. We aim to provide the best experience to both new and avid vapers, if you're just getting started we'll get you setup and running in no time with all the infomation you'll need.
Contact info
72 Leys Avenue, SG6 3EG, Letchworth Garden City, United Kingdom
- 0330 118 0090
- shop@elitevape.co.uk
- elitevape.co.uk
3.8
Great
27 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Don't do it OR ....
The order paced in December 2025 and received a message concerning dispatch.
In January after messaging them, They noticed that the parcel had not dispatched yet. They promised to dispatch the parcel at the same day, but after a week, They messaged that they were running out of stock.
Long story short, 2 weeks later I received half of my order. They were supposed to refund me £34.99.
We are in February and still no respond to the messages.
BE CAREFUL BUYERS
10 February 2026
Unprompted review
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Hi Artin,
Thank you for your review. While we appreciate you taking the time to share your feedback, we believe this review may have been intended for another business, as there is a store with a similar name to ours and we have encountered similar situations before.
We would be grateful if you could please contact us directly at shop@elitevape.co.uk so we can clarify this matter for you.
Kind regards,
Elite Vape
Great place but lately...
Great place just seems to be out of stock a lot costing extra and waiting longer elsewhere lately.
27 January 2026
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review. We truly appreciate the honesty. We’re actively working on getting everything restocked and keeping our inventory at a better, more consistent level. Your feedback means a lot to us, and we’re grateful you took the time to share it.
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you!
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
We love to hear this! Thank you.
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Really appreciate the positive review, Thank you!
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you Martin!
Super friendly and helpful
Super friendly and helpful! Much apreciated with all the help
4 April 2025
Unprompted review
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Appreciate the awesome review, You're welcome!
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you, We appreciate the awesome feedback!
Polite fair and honest with a pleasant atmosphere in-store
Polite fair and honest father and son duo with a pleasant atmosphere in-store
3 December 2024
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you Jacob, Appreciate the review!
Best vape shop around by far!
Kind, reliable and trustworthy. Full of knowledge and really helpful!
28 June 2024
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for the amazing review!
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for the review!
Extremely quick delivery
15 December 2023
Great service
21 August 2023
Unprompted review
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Fast shipping plus a nice couple of…
Fast shipping plus a nice couple of samples included .. will continue using Elite going forward ..
5 July 2023
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Great service get flavours in vape…
Great service get flavours in vape juice will use again
26 February 2023
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Brilliant service
23 May 2022
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Excellent customer service
Excellent customer service, went above and beyond expectations.
Definitely recommend, A+ retailer
13 November 2021
Unprompted review
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Perfect!
My purchase was easy from start to finish, loads of choice of flavours and excellent quality. The price is very reasonable. Delivery was quicker than expected. Overall, a pleasure to deal with. Thank you.
2 November 2021
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
Great service
Very easy and straight forward click and collect service. Great choice of products and very convient. Friendly staff.
5 July 2021
Reply from Elite Vape Letchworth (NOT EliteVapeStore)
Thank you for your review, it is greatly appreciated.
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