Price was good, item (two boxes of screws) was as described, transaction went without any glitches. Although probably not Elite Tools' fault one of the screw boxes was smashed, probably from rough han... See more
Company replied
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See what reviewers are saying
I appreciate your attempt to fulfill the order. Sorry it didn't work out. I think it may be better to warn customers regarding shipping restrictions when they are placing the order but it likely is... See more
Company replied
Elite tools had the product and was priced fair. I received the Oneida Dust Sentry Indicator ahead of the estimated date. I proceeded to install the indicator, had difficulty adjusting it. I called On... See more
Company replied
I made an order 11 days ago. I had to call after a week to find out why I hadn't received it yet. Apparently batteries needed to come from warehouse. Someone should have contacted me. I am still aw... See more
Company replied
Company details
Information provided by various external sources
Great selection of quality tools and accessories for woodworking and metal. Free shipping and new tools for metal and woodworking supplies.
Contact info
8860 Boulevard Guillaume-Couture, G6V 9H1, Lévis, Canada
- 888-830-0124
- info@elitetools.ca
- elitetools.ca
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If 0 was an option that is what it…
If 0 was an option that is what it would be. I received my chainsaw, it leaks chain oil out the bottom. I sent a email about it, I was told to contact dewalt. Dewalt told me that since I just purchased it that I should be able to replace it were I purchased it. Sent a email back about doing that and have yet to receive a response back.
8 May 2023
Reply from Elite Tools
Hello, we apologize for the inconvenience. A member of our team will contact you shortly to resolve the situation. Customer satisfaction is important to us.
great price and fast shipping
16 May 2023
Reply from Elite Tools
Amazing. Thank you so much for your feedback !
Customer service was poor
Customer service was poor. Website indicated the requested product was in stock and available.
After receiving an email that stated the order was in progress I waited 4 days for shipping details. Contacted by message requesting information on what was happening and cause for delay.
Although their message bot said someone would contact me by Friday, I did not receive a reply until the following Monday. Again by message I requested additional information on my order and was advised the product was on back order and they would contact me shortly. The next day someone phoned me and apologized for the item being on back order and should ship to me in one to two weeks. Additionally there would be a charge for shipping and they would send an email with the shipping fee that morning.
After waiting an additional two days and having not received any email, I contacted them again by email and their site message system.
Finally decided to cancel my order as they appear to have very poor customer service and have difficulty staying in contact with their customers in a timely manner.
9 May 2023
Reply from Elite Tools
Hello,
We are very sorry that you did not like your experience with us and for all the delays and inconvenience caused. Someone from support will contact you soon. We care about our customers and will do our best to accommodate you and resolve this situation.
Reply from Elite Tools
Bonjour,
Merci beaucoup pour cet avis!
Très content que vous soyez satisfait.
Bonne journée!
Incra Miter Express Combo
Order process was very straightforward with a very large selection of tools at great prices. Shipping was very quick and the package arrived safely. The Incra miter express combo was as expected and went together very easily with very clear instructions.
8 May 2023
Reply from Elite Tools
Hello,
Thank you very much for your feedback!
I am very happy that you are satisfied.
Have a nice day!
Fast shipping awesome service.
8 May 2023
Reply from Elite Tools
Thank you so much for this beautiful review!
Poor communication
Item was shipped with severely damaged box exposing the item. Wasnt sure if anythi f was missi g. Sent email to Elite Tooks. No reply.
26 April 2023
Reply from Elite Tools
Hello,
Sorry that your package arrived damaged I contacted the service concerned so that they answer you so that you have the list of the elements normally present! We are doing as fast as possible!
Have a nice day!
Reply from Elite Tools
Glad to serve you. Thank you !
Shipping company tracking very slow
Shipping company tracking very slow, store service excellent
30 April 2023
Reply from Elite Tools
Glad to serve you.
Sorry for the tracking problem, we are working on it!
Thank you !
Very fast service
Very fast service. Order processed and received at my door in Ottawa in two days. Website is very nice and listing what/how many are in stock is a bonus these days it seems. Keep up the great work. Cheers!
4 May 2023
Reply from Elite Tools
Glad to serve you. Thank you !
Excellent service from the beginning to…
Excellent service from the beginning to the end. Fast delivery very convenient.
27 April 2023
Reply from Elite Tools
Glad to serve you. Thank you !
See above…
The lady who answered my call was very cordial and cordial in placing my order, also delivery and packaging was excellent
25 April 2023
Reply from Elite Tools
Glad to serve you. Thank you !
I have not received my order.
The staff at Elite Tools explained that my order was delayed and offered me a machine that they had in stock for a great price. Very satisfied with the service.
21 April 2023
Reply from Elite Tools
Hello,
thank you for this comment, I see that your machine was sent this day! We are on a big machine shipment, sorry for the wait.
However I have asked the department concerned to contact you.
Have a nice day
Reply from Elite Tools
Glad to serve you. Thank you !
prompt delivery products as advertised
prompt delivery products as advertised. market price.
19 April 2023
Reply from Elite Tools
Glad to serve you. Thank you !
Placed an order on April 17
Placed an order on April 17, it is now April 24 and nothing since. No communication. Received my order today April 26 along with an apology and explanation as to the short delay in shipment. Very pleased with the response and resolution. Highly recommend shopping with Elite Tools.
17 April 2023
Reply from Elite Tools
Hello,
First of all, thank you for your opinion.
Then, you are right, it is not a delay of treatment which wants to be normal, I transferred your request to the concerned service so that it takes contact with you to inform you of the continuation.
Sorry for this inconvenience, I hope it will be quickly resolved and good day
Reply from Elite Tools
Bonjour,
Merci beaucoup pour cet avis!
C'est important pour nous d'avoir votre retour!
Bonne journée!
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