Elite Luxury London Reviews 19

TrustScore 4 out of 5

3.8

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Company details

  1. Used Clothing Store
  2. Consignment Shop
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Second Hand Store

Written by the company

Elite Luxury London specializes in a vast array of authentic pre-loved luxury items, accepting an extensive selection of brands and categories to cater to diverse tastes. Our collection includes high-end brands like Chanel, Louis Vuitton, and Gucci, alongside fashion-forward labels such as Acne Studios, Comme des Garçons, and Vivienne Westwood. Whether you're looking to buy or sell, our offerings span across clothing, handbags, shoes, and fashion jewellery, ensuring something for every luxury fashion enthusiast. Embrace sustainable luxury with Elite Luxury London, where every item promises authenticity, quality, and style.


Contact info

3.8

Great

TrustScore 4 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Elite Luxury London are superb


Such wonderful service from Elite Luxury London. Thank you so much to Ell and Sam!

I received my beautiful bag along with a personalised handwritten note and a lovely complimentary charm, which was such a thoughtful touch. The Chanel Gabrielle is absolutely stunning I’m so happy with it.

Delivery was quick and everything was packaged beautifully. I’ve ordered a few times now, and no matter how small the purchase, you always receive a kind message, which I think is so special.

Thank you again for your top service it really doesn’t go unnoticed!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

After reading some of the reviews I too…

After reading some of the reviews I too hesitated for a minute “do I spent best part of a thousand pounds here”? but after doing some research it’s easy to see that the bad reviews relates to one unsuccessful sale, it happens, you can’t be good to everyone but it doesn’t make you bad. I bought LV Pochette Metis and I can’t fault the bag or the seller. Accurate description, outstanding quality of the bag immaculate condition, better than what I expected, I was so surprised! The communication from my enquiry to the actual purchase was very smooth and helpful, with explanation about different options for authentication, nothing felt pushy, I took two days to think about it before I proceeded with purchase. It was dispatched same day, came quickly well and discreetly packaged. Hand on my heart one of the best luxury brand sellers I ever dealt with.

19 January 2026
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate you sharing your experience.

We completely understand that purchasing a luxury item online can feel like a big decision, so we’re really glad you took the time to research and felt confident buying from us. It means a lot to hear that the Louis Vuitton Pochette Métis exceeded your expectations and that you were happy with the condition, packaging, and overall service.

We always aim to provide clear communication and give customers time and options when it comes to authentication, so it’s wonderful to know that you found the process smooth and comfortable.

Thank you again for your kind words and for placing your trust in us. We hope you enjoy your bag for many years to come, and we would be delighted to help you again in the future.

Rated 5 out of 5 stars

outstanding 5/5

I bought a Dior Lady bag from this company after coming across them on TikTok, and honestly, I couldn’t be happier! Not only is the bag itself beautiful, but the service was amazing. From the very beginning seeing the bag on a TikTok live and how Sam showcased it so clearly to messaging the team to make the purchase, everything was so smooth.

The bag arrived super quickly and was packaged beautifully with lots of care. They even included a free keyring which was so cute! I would definitely recommend them. I honestly don’t understand all the low-rated reviews. they have been nothing but exceptional.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

This company go out there to make your…

This company go out there to make your experience with them as uncomfortable as possible . Goods not as they say . When you go as far as to complain and ask for refund that’s when you get a barrage of abuse . Avoid like the plague .

9 January 2026
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Hello,

Thank you for your feedback.

Unfortunately, we have been unable to locate any purchase record associated with this review. As a result, we cannot identify the order or situation being referred to.

We take all customer concerns very seriously and would genuinely like to investigate this matter further. If you have purchased from us, please contact us directly with your order details so that we can look into this for you and assist appropriately.

Kind regards,
Elite Luxury London

Rated 1 out of 5 stars

Haven't seen anything positive about…

Haven't seen anything positive about this brand on tik tok only that they caused a lot of grief for one lady. Definitely won't be buying from them and I've stopped at least 3 people from buying from them too. The truth will come out soon for every one to see but please avoid this company I've had so many people comment about awful customer service they have received from elite luxury London. Check tik tok reviews and avoid. I have proof from tik tok my friend hasn't received her refund

17 January 2026
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Hello,

Thank you for your feedback.

Unfortunately, we have been unable to locate any purchase record associated with this review. As a result, we cannot identify the order or situation being referred to.

We take all customer concerns very seriously and would genuinely like to investigate this matter further. If you have purchased from us, please contact us directly with your order details so that we can look into this for you and assist appropriately.

Kind regards,
Elite Luxury London

Rated 5 out of 5 stars

Highly Recommend

In love with my bag shes so pretty and in immaculate condition. Delivery was quick came in lovely packaging and they even added a cute little bag charm gift, Thanks Guys!! Overall Superb Service and surely will be purchasing again. I highly recommend ELL!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and liars

I would not recommend buying anything from this company, even through TikTok. They take your money and you don’t get the goods, and they lie and are very unprofessional. Definitely buy through a different company.

1 July 2025
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Hello,

Thank you for your feedback.

Unfortunately, we have been unable to locate any purchase record associated with this review. As a result, we cannot identify the order or situation being referred to.

We take all customer concerns very seriously and would genuinely like to investigate this matter further. If you have purchased from us, please contact us directly with your order details so that we can look into this for you and assist appropriately.

Kind regards,
Elite Luxury London

Rated 5 out of 5 stars

I purchased for the first a Chanel WOC…

I purchased for the first time a Chanel WOC and absolutely love it even though I was given the entrupy certificate because it was such a big investment I paid for my own authentication through a seperate company how confirmed my bag was authentic. When it came I was shocked how new it looked there were no visible marks whatsoever it was very good condition. The people especially Joy are so kind and patient and readily answer all your questions. Will be buying again from them 👍

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a vintage LV bag

Purchased a vintage LV bag.
From purchase to delivery, the process was swift and delivery quick.
The packaging was discreet, well packaged. I like their own brand dust bag.
Product as shown.
Good communication. Would buy from this store again.

19 May 2025
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Thank you so much for your support! We’re so glad to hear you’re happy with our products and service! We always strive to source the best-value bags for our customers, with a very strict authentication process to ensure quality and peace of mind. Hope to see you again soon! 💕

Rated 5 out of 5 stars

Impressive product and service

I’m very pleased with the bag i bought, exactly as described and very reasonably priced. Their customer service is second to none! They are efficient, helpful and very pleasant to deal with, will definitely buy from them again.

10 April 2025
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Thank you so much for your support—we’re so glad to hear you’re happy with our products and service! We always strive to source the best-value bags for our customers, with a very strict authentication process to ensure quality and peace of mind. Hope to see you again soon! 💕

Rated 5 out of 5 stars

Super happy with my purchase

Super happy with my purchase. Great proce Great quality and lovely hosts

6 February 2025
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Thank you so much for your support—we’re so glad to hear you’re happy with our products and service! We always strive to source the best-value bags for our customers, with a very strict authentication process to ensure quality and peace of mind. Hope to see you again soon! 💕

Rated 5 out of 5 stars

Fantastic platform

Fantastic platform! I have been looking to buy a luxury bag for my girlfriend for ages, she is a huge Dior fan (unfortunately for my wallet).
I saw this platform on Tik Tok and they had a Trotter bag for half the price I saw on any other website!
Plus they gave me an authenticity certificate and guarantee, the bag also came in a very nice packaging which made it look even more fancy to my girlfriend ;)
100% recommend

14 August 2024
Unprompted review
Rated 5 out of 5 stars

From the moment I began my search for…

From the moment I began my search for the perfect luxury bag, Elite Luxury London stood out for its impeccable selection and unparalleled customer service. My journey with them was nothing short of spectacular, embodying the very essence of luxury and attention to detail.

The range of bags available through Elite Luxury London is breathtaking, featuring a curated collection of timeless pieces from the world’s most prestigious designers. Each item in their collection is a testament to the craftsmanship and elegance that one expects from high-end luxury goods. It's clear that Elite Luxury London prioritizes quality and exclusivity, catering to those who seek the finest accessories.

What truly sets Elite Luxury London apart, however, is their exceptional customer service. From my first interaction, it was evident that their team is deeply committed to providing a personalized and seamless shopping experience. Their knowledgeable staff went above and beyond to understand my preferences and needs, offering tailored recommendations that perfectly matched my style and expectations.

The purchasing process was flawless, with clear communication at every step. The item arrived beautifully packaged, further enhancing the excitement of receiving a luxury product. It was evident that Elite Luxury London cares deeply about their clients’ satisfaction, making sure that every aspect of the shopping experience is refined and enjoyable.

In a world where the true essence of luxury is often overshadowed by mass production, Elite Luxury London stands as a beacon of excellence. They not only offer an exquisite selection of luxury bags but also ensure that each client feels valued and celebrated. My experience with Elite Luxury London was truly extraordinary, setting a new standard for what I expect from luxury retailers.

For anyone in search of a luxury bag that will stand the test of time, both in style and quality, I cannot recommend Elite Luxury London highly enough. Their dedication to excellence, both in the products they offer and the service they provide, is a rare find in today’s market. Elite Luxury London is not just a retailer; it’s an experience, one that I will undoubtedly return to for my future luxury purchases.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Nice service

Good service! I bought an almost brand new bag! There's a slight trace of use but I've saved hundreds of pounds. Great value for money.

20 March 2024
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Thank you for your review, Riccardo!

Rated 5 out of 5 stars

Great service, thank you!

I got a bag as a gift for a family member. It was really good quality and they were very helpful. Great service!

20 March 2024
Unprompted review
Elite Luxury London logo

Reply from Elite Luxury London

Thank you Tom! We are glad you enjoyed your shopping experience with us!

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