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Rated 5 out of 5 stars

Lovely watch that I wear every day. Fits so many of my outfits, reliable performance, doesn’t get in the way during workouts. Extremely happy with my purchase and completely recommend.

Rated 5 out of 5 stars

A few things about the Elevate. Firstly, it's a pretty unique watch in that most smartwatches aren't quite appealing to collectors yet, but this is very close. The quality is nice for what you pay for... See more

Rated 1 out of 5 stars

These watches are not as described. I got a cheap plastic very poorly made extremely unhappy with my purchase. After reading the response, I assure you, this is a very genuine review. As far as you... See more

Company replied

Rated 3 out of 5 stars

Quality was not as good as I had expected. The watch doesn't look and feel like a real watch. Almost like a toy. The installed apps are fixed and minimal features and you cannot install other apps. Al... See more

Company replied

Company details

  1. Watch Store

Written by the company

Elevate Watches is a leading proudly Canadian eCommerce brand that offers luxury smartwatches designed for individuals who demand the best in style and function. Our flagship product, the "Elevate" smartwatch, is crafted to exude elegance and sophistication with its stainless steel body and retina-level high-def screen. The Elevate is not just a watch; it is a fashion statement that reflects the wearer's personality and style. At Elevate Watches, we believe that a watch should not only make a statement but also make life easier. Our Elevate smartwatch is equipped with an AI executive assistant that helps keep you organised and on top of your schedule. The Bluetooth calling capabilities keep you connected with the world without having to take your phone out of your pocket. We are committed to providing our customers with the highest level of service and satisfaction. Our team is dedicated to ensuring that every customer has a positive experience from the moment they visit our website to the day they receive their Elevate smartwatch. Our mission is to deliver luxury smartwatches that are both stylish and functional. We want to empower our customers to elevate their style and enhance their lives with technology that is both intuitive and innovative. At Elevate Watches, we are more than just a watch brand; we are a community of individuals who share a passion for style, function, and innovation. Join us and elevate your wrist game with the Elevate smartwatch today.


Contact info

3.6

Average

TrustScore 3.5 out of 5

36 reviews

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Rated 5 out of 5 stars

Awesome budget watch

Lovely watch that I wear every day. Fits so many of my outfits, reliable performance, doesn’t get in the way during workouts. Extremely happy with my purchase and completely recommend.

4 October 2023
Unprompted review
Rated 1 out of 5 stars

Absolute junk

This thing is a complete piece of junk. None of the smartwatch functions perform correctly The pedometer is way off as well as the blood pressure and heart rate. Also in the ads they claim to be the creator but I've seen this exact same watch for sale other places now with a different name for as little as $29. I feel like I got totally ripped off. They have of course gone dark and won't answer any of my messages now. Oh well I'll just throw it away.

24 May 2023
Elevate logo

Reply from Elevate

Hi Cory, just to give everyone background on your order, you had requested I provide you with a color not yet available to the public, in which I gave you a discount for and personally answered your questions. In terms of customer service, I'm yet to see a brand that can match that. I haven't got any emails from you, I did get a message over live chat which I now can tie to you, but I can't respond to you unless you stay online. In that message you claim to "really like the watch", but had questions about the sensors on it. I would be happy to talk to my engineer, and am still willing to help you despite the fact you've threatened me and defamed by business. Warm regards, christian

Rated 3 out of 5 stars

It was fine

It was fine. It might be that I just like analog watches, but I was hoping for an “augmented” quartz (would love a mechanical). I love my snobby Swiss watch collection and wanted some kind of crossover watch to travel with on vacation.
It didn’t overwhelm me with the quality of materials that I was hoping for - the wrist strap had sharp edges, not even expected with a cheap metal strap from a department store and the 3 watch faces (with different colors) weren’t anything special or unique, that could be easily accomplished through the UI.
I still have great hope for the company and think it was a great step in the right direction, but a focus on better material finishing would help.

9 May 2023
Rated 1 out of 5 stars

hi for some reason i never get my…

hi for some reason i never get my watch. postal office looks they deliver but i notice my lot number is not in the address i wonder if you guys send me another one this is my address
2525 county line RD lot# 165 Des Moines I.A zip 50321

25 May 2023
Elevate logo

Reply from Elevate

Hi Alberto, USPS couldn’t deliver to your address because your order didn’t include your full address. For security reasons, I’d recommend to remove your address from this review. Please email me at hi@elevatesmartwatch.com and I’ll help you out. Christian

Rated 1 out of 5 stars

Could not adjust the band and the tool…

Could not adjust the band and the tool that came with it broke. Also there was no instructions at all. Can not wear the watch would like to but it won’t fit way to big.

26 May 2023
Elevate logo

Reply from Elevate

Hi Eran, there is a help center on our website which shows how to adjust your band, and on our socials. Any watch you buy with a Stainless Steel link band will come large, so that you can adjust it down to the correct size. We're happy to send you a new link adjuster if you broke yours, or you can take it to a watch repair shop to have it professionally done, as it is a standard procedure. Please send me an email, have a great weekend. Christian.

Rated 5 out of 5 stars

Beautiful timepiece!!!!

I received my watch and it exceeded my expectations. Great quality and very stylish. Lots of features are already loaded on the watch. Many different watch faces are available. It also has a super battery life. It held a charge better than any of my other smart watches. Charges quickly too. I bought the red and blue dial. Looks great. Get yourself one. You will not be disappointed.
Mike Digby Atlanta, Georgia.USA

6 June 2023
Rated 5 out of 5 stars

Got my watc on time and I love it

Got my watc on time and I love it. Here's a pros and cons list for the service:

Lets start with the pros, I was very happy with the whole buying process, the emails, the owner helping me throughout with my questions, and finally him sending me extra links for free, even covering shipping from Canada. Very cool, top tier customer service and that made me positively biased reight from the start.

The watch itself looks nice, it's a unique design and to me is just as advertised, I will be recommending Elevate to my friends.

Cons, took about 8 days to arrive which I thought was a little slow. I had to use their Help Center to learn how to adjust links because I couldn't figure it out.

All in all very happy with my purchase.

30 May 2023
Rated 1 out of 5 stars

Very poor communication on shipping…

Very poor communication on shipping status and arrival. I would love to have a better review but instead of an arrival expectation all Elevate sent was a range from the 3rd to the 12th… when I try and track it still shows my status as “request received from shipper.”

29 May 2023
Elevate logo

Reply from Elevate

Happy Monday Daniel, your Elevate tracking link currently has a status of "import customs cleared", and we provide almost daily updates on the movement of your package in addition to our estimated delivery range. In many ways, this is more detailed then what Amazon could provide for an international delivery. You can expect your package in a few days, as it has to be sent from US customs to your local shipping post via USPS, and then deliver from there. Please reach out to me personally if you do have questions, I want all customers to be happy with their Elevate experience, Christian.

Rated 3 out of 5 stars

The watch looks great

The watch looks great. Lighter than what you'd expect but feels good on wrist. The instruction book that comes with the watch, is very underwhelming.
The print could not be any smaller, really give no instruction and no troubleshooting whatsoever.

If you are looking for a "smart watch" you might want to try another brand. If you want a sharp watch that has some user-friendly features, this would be for you.

1 June 2023
Rated 3 out of 5 stars

Trust is a hard thing to renew

Trust is a hard thing to renew once broken. You did make a sale, but not a customer. Under the pretense of a young upstart business of a watch designer, only to find out that you are only a reseller. It is not the price that is upsetting, you can charge whatever you wish, but the deceit you presented to make that small profit. Fool me once, shame on you......

18 May 2023
Elevate logo

Reply from Elevate

Hi, The Elevate smartwatch is a Brand. I've invested tens of thousands of dollars in building a website, creating product shots, working with suppliers, testing products and providing excellent customer service to develop said brand. If you feel as though the price is high, you do not have to purchase from us, there is plenty of junk on the internet. My goal is to make our customers happy, no business can survive without that. Please reach out to me, as I personally speak with many watch owners on a daily basis and would love to help you enjoy your purchase. All the best and have a great weekend, Christian.

Rated 5 out of 5 stars

Just received my watch this week...

I have just received my new watch this week and in the few days I've had it, I've gotten many compliments on it!

Right off the start, I felt I made a great purchase. Starting off with the way Elevate packages the watch and includes extra items (screen wipes, screen protector and even a tool, so you can fit the watch to your wrist.

I am a "watch guy" but have never had a Smart Watch, mainly due to most Smart Watches lack any style. My Elevate Smart Watch is really an attractive watch and, thankfully, doesn't look like a Smart Watch.

Now, as for the watch, it is on the lighter side but really seems well built! I like watches with large faces and this watch won't let you down. It's face is large enough to easily see all of the "Smart" functions and of course, to see what time it is.

Of the many functions it has, I tested the Heart Rate and Blood Pressure functions. The Heart Rate is spot on and the Blood Pressure was off, just a slight bit (+/- 5pts.) I haven't had the time to familiarize myself with all the functions yet but will get there in time.

Lastly, Elevate's Customer Service was way above par!! From the point of purchasing the watch to ordering other supplies, Customer Service is extremely helpful. My Rep, Christian has helped me in many ways and has always followed up if I emailed him.

So in a nutshell, I'm very happy with my purchase!

26 May 2023
Rated 2 out of 5 stars

I was disappointed in the quality of…

I was disappointed in the quality of the bracelet and I'd like to return the watch.

29 April 2023
Elevate logo

Reply from Elevate

Hi William, you were not impressed by the quality of the bracelet. Most Elevate watch owners love how it looks and feels, but everyone is different and I respect that. As I mentioned to you over live chat today, you are authorized to return the Elevate in accordance with the return policy. Have a nice weekend, Christian.

Rated 3 out of 5 stars

Battery life is bad

Battery life is bad , lasts about 12 hours.
Instructions are minimal.
The watch looks nice initially but it doesn’t live up to the hype. Also for something claiming to be made and from Canada you should probably take the maid in China tags off.

21 May 2023
Elevate logo

Reply from Elevate

Hi John, thanks for the feedback. We are actively working on a help center which is a hub for all the Questions Elevate watch owners have asked me. I'm also actively working on the print-out that comes with the watch. I haven't heard of the Elevate smartwatch battery being poor, we quality check all our products and my own personal watches last me at least a few days. We are in fact a Canadian brand eh.

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