Do not order products from this company. I bought a lamp for £319 in December. It arrived mangled and unusable. I have spent 6 months asking for a refund or a new lamp. Neither has materialised. When... See more
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Review summary
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Stay away from this company. Unable to deliver since more than 1.5 months. They are reactive when contacted, but give answers that look like AI. They use a lot of words without saying anything and are... See more
If there was a zero I would have given this. Ordered in January and nothing - no tracking number, order confirmation. Despite several requests all I get is emails from something I am sure is a bot as... See more
Ordered a light on 4 Feb and now 10 Apr. Tracking says it was sent to shipping on 13 Feb. Customer services says it is working its way through their shippoing process and frankly openly lie to you.... See more
Company replied
Company details
Written by the company
We understand the concerns raised here, and we want to address them openly. Over the past period, we experienced serious issues with one of our logistics partners, which caused significant delays across a number of orders. Unfortunately, this created understandable frustration and led some customers to question our reliability. Since then, a new team has taken over operations, and we have made major changes to our logistics and support processes. The majority of affected orders have already been shipped or delivered, and any remaining cases are being actively resolved. For customers who preferred not to wait, refunds have been processed without hesitation. We want to be clear: we are not a scam. We are a real business, and every order is either delivered or refunded. The situation we faced was operational, not intentional. We take full responsibility for the delays and communication gaps, and we are working hard to rebuild trust through transparency and consistent service. If you have an open case, please contact us directly at support@eleralights.com or tom.verweij @eleralights.com and we will personally make sure your situation is resolved. We truly appreciate the patience of our customers and remain committed to delivering both our products and the experience we stand for.
Contact info
Amsterdam, Netherlands
- +31 85 060 4930
- support@eleralights.com
- eleralights.com
2.2
Poor
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 2 weeks
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Fake site
Fake site. I paid for the lamp, ones they replied, then no answers. No lamp delivered.
12 January 2026
Unprompted review
How long does it take to arrive
How long does it take to arrive? Ordered 23/12. Emailed, no response .
Is this legit?
23 December 2025
Unprompted review
Really bad China Quality
Really bad China Quality, not near anything you would Expert the real product.
Customer service ok, but they keep comming up with excuses yo delay handling. Save a log of dissapointing time waste and just don’t buy their cheap stuff.
17/1
Update: Today I received the exact same mail which I got a month ago “Unfortunately out of stock bl.a..bl.a…bl.a.” even though the new promised lamp should have been here over a week ago. “It is already sent, you should receive it any day”
This just proofs that this company relies on people’s will to tolerate longer handling time then promised.
These products ARE cheap Chinese duplicates that if you receive them, are full of sighns of cheap materials.
I got my money back, but others may not. End result, very bad experience.
9 January 2026
Unprompted review
Reply from Eleralights
Hello,
Thank you for your feedback. We would like to clarify one point.
The lamp arrived fully damaged due to a courier handling issue during transport. This was a shipping incident that occurred after the lamp left our facility, not a product quality issue. Unfortunately, large and fragile items can occasionally be mishandled in transit, even with reinforced packaging.
Once the damage was confirmed, we immediately offered either a full replacement or a full refund. This is our standard procedure when transport damage occurs.
We understand the disappointment of receiving a damaged item. However, since the lamp did not arrive in usable condition, its quality could not be assessed.
Our offer to resolve this remains open, and we are happy to finalize this properly.
Kind regards,
Tom Verweij
I am very satisfied with Elera Lights
I am very satisfied with Elera Lights. The quality of the lights is excellent and they look beautiful once installed. The design is modern and stylish, and the lighting creates a warm and pleasant atmosphere.
6 January 2026
Unprompted review
Reply from Eleralights
Thank you for your feedback! ^Tom
Took a bit to produce but wow
Took a bit to arrive but wow, what a piece.
You can feel the aura of the lamps and it just gives such warmth to the room, very very happy with it.
Had some questions about the production time but it was clear that is being made on order, hence the longer production time, but yea i rather have them take more time and come up with such a unique piece instead of some quick production piece.
27 November 2025
Unprompted review
Reply from Eleralights
Hi Joost,
Thank you so much for your review, and we are glad the made-to-order process and slightly longer production time were worth it for you, and that the lamp now brings exactly the warmth and atmosphere we aim to create.
Greetings
Patrick
Elera Lights
Elera lights Netherlands Ave model…
Bought bespoke Ave lamps paid in sale £829 for large and 2 small lamps...
What i hadn't bargained for was had to wait 3 weeks plus for delivery,didnt state that anywhere...
Wait to hear this reason...
It's because company is in Netherlands,ok,but have to ship to China to get wiring/ plugs changed to EU...??? When we did eventually receive remote controls for them are in Chinese!!! Very strange indeed!!! Had to replace a bulb that wasn't working in large one and had to hand stitch twist back up...they are nice lamps,maybe bamboo...but why advertise as bespoke when they come from China? Kinda silly saying that suppose,thats how they get there £829 for bespoke lights! Very clever
30 October 2025
Unprompted review
Reply from Eleralights
Hello,
We are genuinely happy to hear that you think the lamps themselves are nice. Thank you for sharing that.
To clarify, the three-week timeframe does not mean the lamps are made in China. The timing was due to your order being part of our Archive release. Archive pieces are handmade, produced on demand, and include an additional preparation window noted on our website. These sculptural lamps cannot be machine-manufactured and you can testify to that yourself after seeing them in person, so the craftsmanship naturally takes longer.
They are designed in the Netherlands and produced in small artisan batches. For a few UK orders, including yours, the plug conversion was handled through our partner in Hong Kong because we were unable to complete it quickly in the Netherlands at that moment. This was strictly for the plug conversion and does not relate to where the lamps are made.
The bulb and stitching issue should not have occurred, and had you reached out, we would have resolved it immediately at no cost.
If you need anything further, we are here to help.
Warm regards
Patrick
Elera Lights
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