Eleonora Bonucci Reviews 

1,179
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Very kind assistant!!! Excellent customer service!! Fast delivery!! I am happy with the way they take care of my exchange! Thank you!

Rated 5 out of 5 stars

They answered all my questions before I sent my order in and everything arrived in a timely manner! Highly recommended them!!

Rated 5 out of 5 stars

Made my purchase from the USA. The website give the price in USD (which is then converted to EUR at payment) and included both taxes and duties, which is extremely convenient. I promptly received the... See more

Rated 5 out of 5 stars

A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic item, with all correct labels and garment bag - pac... See more

Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Children's Clothing Store
  4. Clothing Store
  5. Fashion Designer
  6. Shoe Store

Written by the company

Eleonora Bonucci is an Italian Luxury and Contemporary boutique online with its e-shop since 2008. We offer worldwide shipping in no more than two working days and free returns. Our Customer Service team and e-commerce logistic team are highly focused on giving our customers the best shopping experience. With over 200 designers, eleonorabonucci.com is the perfect online destination to shop the most wanted fashion collections.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,179)

156 reviews in the last 12 months

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Rated 1 out of 5 stars
Eleonora Bonucci logo

Reply from Eleonora Bonucci

Dear Christiane,
We would like to thank you for your useful opinion, for your feedback is greatly important to enhance our skills.
Our current shipment policy is clearly explained on our website: https://eleonorabonucci.com/en/shipment.
We always hope to let our customers satisfied with a pleasant shopping experience, merged with our continuously updated offers and discount.
For any doubt, we are available at any time.

Team Eleonora Bonucci

Rated 1 out of 5 stars

Do not buy from them

Do not buy from them, you will never receive your item nor get reimburse eventhough they tell you they will.
They find excuses but you never gonna see your money from an item you will never have in your hands.

They try to buy time and take no responsibility about how your 623e items is sent.

NEVER TRUST THEM. They answer politely but keep your money. -They are thieves.

25 July 2023
Unprompted review
Eleonora Bonucci logo

Reply from Eleonora Bonucci

Dear Margaux,
we are sincerely sorry for the issue you are experiencing but as per our ongoing email conversation we are working at your case and also asked for your cooperation, since it's essential.
If we write you will receive either your order or your money, it's because it's true.
We rarely experience cases of lost parcels and never had a case where the parcel was stolen after having been dropped off at a carrier point.
Sure you will reconsider your review, we are looking forward to your reply, remaining at disposal.
Best regards,

Team Eleonora Bonucci

Rated 5 out of 5 stars

Good sale and discounts with free…

Good sale and discounts with free shipping made this purchase a good deal. Also very pleased that my size was available and impressed with very secure packaging on shipment. Received items in a timely manner.

30 June 2023
Rated 5 out of 5 stars

Excellent experience

I had excellent experience with this store.
Did an order to Canada. They sent parcel via DHL (which is the best delivery company) + free delivery if you buy above 200 Euros.
I found sneakers in their store with very very good price on sale.

30 June 2023
Rated 5 out of 5 stars

I recently lost my sunglasses in the…

I recently lost my sunglasses in the sea, and I was unable to find the same model anywhere. However, I came across "Eleonora Bonucci" Shop and was thrilled to discover that they had the exact same model available. The delivery was incredibly fast, and I am extremely satisfied. Thank you so much!

20 June 2023
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I found a pair of sold which were sold out at every other shop I visited- both online and in/store.
Eleonora Bonucci had stock, and within less than a week they arrived from Italy to Australia! The shoes have not left my feet ever since 🙌🏻 Thanks so much, would definitely buy from you again💕

7 May 2023
Rated 1 out of 5 stars

Had an item delivered by there courier…

Had an item delivered by their courier over 3 weeks ago and they left it on my doorstep without my permission . On returning home from work later that day it had gone. I emailed them that night and they replied stating that shouldn’t have happened. This was the last I’ve heard from them , I have emailed them 4 times since and not had a reply . Currently, I am €514.88 down with no idea as to if I will get a reply/refund etc. Absolutely terrible customer service and I have no idea how to move forward with this.

I am having to reply on here as you don’t answer the emails I have sent since my reply. All my emails reference my order number .
What else can I do???

I replied to your email stating that the parcel wasn’t taken in by a neighbour.
I don’t have a video doorbell and even if I had one it would only show somebody taking a parcel from my doorstep.
I don’t know what else I can do or stay.

14 April 2023
Unprompted review
Eleonora Bonucci logo

Reply from Eleonora Bonucci

Dear Richard,
We are terribly sorry to receive such a review from you.
As soon as you informed us via email regarding your issue, we contacted the courier in charge and a claim regarding your delivery was opened. At the same time, we answered you asking for more info about your parcel; our email dates back to April 21 and we never received more info by you.
We can assure you we always do our best in order to assist our customers; for this reason, an answer by you would be extremely useful.
We hope to hear back from you; in the meantime we are available at any time.

Team Eleonora Bonucci

Rated 5 out of 5 stars

Superb service

Superb service. I ordered my items to u.k and arrived within 2 days. Great prices and would highly recommend, just leave some deals for me when I return to grab some more bargains.

1 May 2023
Unprompted review
Rated 2 out of 5 stars

No return label in the parcel

No return label in the parcel, no possibility for telephonic contact, very late response to repeated e-mails, no confirmation of return parcel being under way, no refund (yet).
If you give a customer such a bad experience from the very beginning, they won't return to your shop...
You are welcome for the advice!

17 April 2023
Eleonora Bonucci logo

Reply from Eleonora Bonucci

Dear Cristina,
We are sincerely sorry to hear such an advice.
You requested a return for your order on April 25; at the same time, you also contacted us in order to obtain more info regarding our return policy.
On April 26, we promptly answered your questions and planned a pickup for you in order to return your purchase; at that moment, we provided your return label, for it is actually not part of our system to provide a return label at first.
According to our website, refund processes could take until 14 days from the order reception from our side: https://eleonorabonucci.com/en/return-policy.
We can assure you that we do our best to assist our customers. For this reason, your feedback is greatly important to enhance our skills.
Team Eleonora Bonucci

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