I ordered the wrong spec and called Elementshop - answered the phone really quickly and were super helpful- they credited the wrong order immediately so I could reorder . Will definitely order with th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazingly good shopping experience. Found this company in a random google search for a Neohub 3 (wireless control) for my underfloor heating system. I ordered it at 4.30pm on Friday & it arrived a... See more
I called the depot and they were super helpful and next day delivery for free. Amazing - really great site - better choice than amazon or any other supplier - highly recommend.
Element Shop had the best price for the item I was looking for. Ordering on their website was very easy and dispatch took place within minutes! Item was delivered on time. Overall an excellent service... See more
Company details
Written by the company
ElementShop specialises in the supply and design of underfloor heating systems.
Contact info
United Kingdom
- elementshop.co.uk
4.7
Excellent
241 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy delivery
they were very obliging and sent it out super fast...thanks so much really appreciated
6 February 2025
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Quick and easy
5 February 2025
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave us a 5-star review.
Great Service from Customer Support
Great Service from Customer Support, and the advice given to me to identify which Controller I could use
4 February 2025
Unprompted review
Reply from Elementshop
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at element Shop.
The pleasure was all mine!
To actually speak to someone who understood the issue, could resolve it in a way that was a pleasure is a rare occurrence these days. Well done Edisson House !
4 February 2025
Unprompted review
Reply from Elementshop
Thanks for your kind words about our products and services. We’re very grateful for customers like you and hope you stick with us for years to come.
VERY easy!
VERY easy!! VERY fast! These guys make it easy for installers who are short on time but long on demands of their customers. They wont let you down.
4 February 2025
Unprompted review
Reply from Elementshop
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Easy to order
Easy to order, items delivered quickly matching website description
23 January 2025
Unprompted review
Reply from Elementshop
Thank you so much for your positive rating for your recent purchase from element Shop.
Great Products and great service
22 January 2025
Unprompted review
Reply from Elementshop
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to element Shop.
Reply from Elementshop
Thank you so much for taking the time to leave us a rating.
Quick and easy to use website
Quick and easy to use website. Good price for the product I was looking at.
18 January 2025
Unprompted review
Reply from Elementshop
Thank you for the great review! We can’t wait to have you back with element Shop.
Fantastic Service Provider
Easy to use site, stock levels very clear and accurate, stock alerts emailed, orders processed fast and next day really is next day.
What's not to like... Thank you
16 January 2025
Unprompted review
Reply from Elementshop
It’s rewarding to know that you were satisfied with our service. If there’s anything more we can do for you, we’re just a call away!
Great customer service…
I found it difficult to purchase online but I spoke to a lovely gentleman Dean Irian on the phone and he sorted my purchase and sent me a payment link.
Extremely helpful.
15 January 2025
Unprompted review
Reply from Elementshop
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about element Shop.
Efficiency of telephone staff
14 January 2025
Unprompted review
Reply from Elementshop
Thank you for your positive comments about our service.
Brilliant, fast and simple orders - will keep coming back
Have ordered a few times now from this company - absolutely brilliant - prices are the best and every time I have received next day delivery - I don't even bother shopping around any more - this is my go-to!
2 January 2025
Unprompted review
Reply from Elementshop
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
A very good company with reliable,quick…
A very good company with reliable,quick delivery and decent pricing.
9 January 2025
Unprompted review
Reply from Elementshop
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
First time I’ve used Elementshop and…
First time I’ve used Elementshop and website easy to use, no postage incurred and a delivery date in two days time. So far so good!
8 January 2025
Unprompted review
Reply from Elementshop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
very fast service thank you
8 January 2025
Unprompted review
Reply from Elementshop
Thank you for your positive feedback. We appreciate your business with us.
Reply from Elementshop
Fantastic to hear, thank you very much for the really great review.
Really helpful information from Joe
Phoned for information on a product and was given perfect advice which enabled me to order safely
Thank you.
6 January 2025
Unprompted review
Reply from Elementshop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Very easy process
Very easy process, screens easy to follow and clear. Price good too!
A good experience.
31 December 2024
Unprompted review
Reply from Elementshop
Thank you for your positive feedback. We appreciate your business with us.
Reply from Elementshop
Fantastic to hear, thank you very much for the really great review.
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