Elementor Reviews 

4,122
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, noting the genuine help and efficient issue resolution they received. Many highlight the staff's professionalism, knowledge, and helpfulness, making interactions pleasant and productive. People frequently appreciate the quick response times and the overall seamless and effective service provided. However, some customers also noted initial difficulties reaching support or experiencing runarounds before connecting with a person. A few other people also felt that the website or platform itself occasionally presented functional issues, such as login problems or content disappearing. Additionally, some reviewers mentioned concerns regarding increasing costs and issues with service cancellation.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness, speed,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and quick... See more

Response time

Customers generally report positive experiences with response times, highlighting super fast replies and... See more

Website

People report ambiguous experiences with website functionality, with some customers praising the ease of use... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Often reaching out for customer support is less than ideal.. normally don't get a person your get a half baked AI. This company does it right.. easy routing, then when I get to an actual person they... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Oscar to renew my service. Because I am no longer using my website I didn't need to renew. I cannot express how pleasantly surprised I was by his response when I mentioned I wi... See more

Company replied

Rated 5 out of 5 stars

Every time I've reached out, I've received excellent service and genuine help from Elementor. Their team is truly fantastic, they respond so quickly, and they've helped me with every question and r... See more

Company replied

Rated 5 out of 5 stars

What a wonderful team at Elementor. Excellent, prompt and high level support every time I make contact. Oscar is brilliant! I could not have asked for better support. I am not a web developer and... See more

Company replied


Company details

  1. Web designer
  2. Business to Business Service

About Elementor

Written by the company

About Elementor

Empowering the Web’s Creators

THE #1 NO CODE DRAG & DROP WORDPRESS WEBSITE BUILDER POWERING OVER 17M WEBSITES WORLDWIDE, NOW WITH AI.

Whether you’re launching a side project, building a business, or showcasing your portfolio, Elementor gives you the freedom to create, design, and manage your online presence just the way you envision it.

With our powerful tools, you can customize every aspect of your site, sell products and services, and grow your brand with advanced marketing features without writing a single line of code.

At Elementor, we believe your website should reflect your unique ideas and aspirations. That’s why we’ve built a platform that lets you bring your vision to life—no matter how big or small. Your vision, your website—built with Elementor.




Our Main Features Include:

  • Intuitive Drag-and-Drop Editor: Seamlessly design and customize your site with a powerful, easy-to-use Editor.
  • Advanced Theme Builder: Control every part of your website, from headers and footers, single post, product, 404 pages, and more with our comprehensive theme-building capabilities.
  • WooCommerce Builder: Create a fully customized online store, manage your products, cart, checkout and more, all within WordPress.
  • Global Widgets: Save and reuse your design elements across multiple pages, ensuring a consistent and professional look.
  • Integrated Marketing Tools: Enhance your site’s visibility and reach while creating the most converting Landing Pages, Popups, and Forms.
  • Responsive Design: Ensure your website looks perfect on any device with automatic mobile optimization, or customize it further to perfectly match the experience you want to facilitate.
  • AI-Powered Tools: Revolutionize the way you build websites with Elementor AI, a native AI integration. Create complete sections, original text, code, and images instantly, or reference another website to recreate its layout in your website.
  • 24/7 Support: A dedicated support team ready to help you with any challenge, anytime.



Elementor eCommerce Solutions:

Elementor’s powerful eCommerce tools, seamlessly integrated with WooCommerce, empower you to sell anything, anywhere, with complete control. Manage your products, customize your store, and optimize your marketing efforts all within the Elementor interface. Whether you’re building a small online boutique or scaling a large eCommerce business, Elementor’s flexible and robust infrastructure, paired with WooCommerce, ensures your store delivers a seamless shopping experience, remains secure, and performs reliably even as your business grows.




Take Your Website to the Next Level With:

  • Custom CSS: Add advanced styling and animations to make your site truly stand out.
  • Global Colors and Fonts: Maintain brand consistency across your site with global settings.
  • Role Manager: Delegate design tasks while maintaining control over your site’s most important settings.
  • Third-Party Integrations: Seamlessly connect with popular marketing, CRM, and email tools.

🌍 Join our Global Communities

Join a global community that helps each other achieve their goals.

Create Websites, Design Your Future

Written by the company

Join our community of 8M+ professionals who build websites, collaborate, and grow together with the #1 web creation platform for WordPress.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(4,122)

999 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Most Trusted Site Builder

I've used Elementor to build my websites for years and both their products and their service never lets me down. Issues with technology are always part of the process but Ivy, Ann, and their many other wonderful support staff make dealing with that side of it easy and fast. Highly recommended.

7 July 2026
Rated 5 out of 5 stars

Agent (Ray) handled my questions…

Agent (Ray) handled my questions quickly and with clear and useful guidance. Ray had a clear grasp of both my tech. issues and what I was asking. A customer service interaction that solid is rare, especially in 2026.

6 July 2026
Rated 5 out of 5 stars

Exceptional support - reliable, fast, and highly professional!

Phine and the Elementor support team provided an outstanding service. They strictly respected the 24-hour response window, and once the ticket was open, their technical support team reacted immediately. They accurately identified a complex server-level security conflict with Imunify 360 and gave me precise, reliable steps to restore my website files safely. Everything was back online and running perfectly within minutes. This level of fast, highly skilled expert help is exactly why a Pro subscription is worth every penny. Highly recommended!

3 July 2026
Rated 5 out of 5 stars

I experienced a critical error.

I experienced a critical error that caused my website to stop working completely. I found multiple conflicting solutions across different platforms, none of which resolved the issue. Eventually, I contacted Elementor support.

Within minutes, they provided the first suggested fix, which worked immediately and fully restored my website. The speed and clarity of their support were outstanding.

Special thanks to Maricar for the quick and effective assistance.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Ray, very quick and helpful

I received second-level support from Ray, who was very quick and helpful. In just a few steps and in a short amount of time, he managed to resolve an issue that was holding up my agency's operations. Excellent work.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support team — highly recommended

The Elementor support team has been outstanding. They were patient, professional and dedicated throughout the entire process of resolving the conflicts I had on my website. Every member of the team who handled my ticket was helpful, thorough and went above and beyond to find the root cause of the issue. Highly recommended.

29 June 2026
Unprompted review
Rated 2 out of 5 stars

Elementor gets a few things right - but now I hate it!

Elementor gets a few things right, but it's too buggy and now, with upgrades, it's gotten much harder to make simple changes to a website. Don't ask for 'Angie' the AI assistant unless you like disappointment. I've been days trying to do 1 simple addition, that used to take minutes. I'll be moving away, just using regular Wordpress from here out. It's made me hate it - and I paid the upgrade.

26 June 2026
Unprompted review
Elementor logo

Reply from Elementor

Hi,

Thank you for taking the time to share your feedback.

We're sorry to hear that your recent experience hasn't met your expectations. We understand how frustrating it is when tasks that were once quick become more difficult due to workflow changes, unexpected issues, or editor behavior. We also appreciate your feedback regarding our AI Assistant, as we're continuously working to improve its capabilities and overall experience.

Regards,
Elementor Team

Rated 5 out of 5 stars

I've built dozens of websites using Elementor

I have built dozens of websites with Elementor, and it continues to be one of my favorite website builders. I love how easy it is to use, especially when building and updating websites for different types of businesses.

Over the years, I’ve worked with other website builders when client projects required them, but Elementor is the platform I consistently prefer and return to because the workflow feels intuitive, flexible, and reliable. It allows me to create professional WordPress websites without making the process overly complicated.

The addition of Angie has also been incredible. It has made the platform even more useful and has added another layer of support to an already strong builder.

For anyone building WordPress websites, Elementor is still the tools I trust and recommend.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I have used Elementor for several…

I have used Elementor for several years, but have never needed customer support services until recently. My issue was handled by Ivy who was exceptionally responsive, knowledgeable, and helpful in resolving the problem. I’m grateful and impressed.

23 June 2026
Unprompted review

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