Element Karbon Reviews 552

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love my Element Karbon leggings - they're the only brand I've found with consistent fit. It's so annoying if you're trying to go for a run and have to keep hoicking your leggings up. I've never... See more

Rated 5 out of 5 stars

This is the 2nd item Ive bought from Element Karbon as quality and price is important to me and I've found both items definitely value for money. The quality is excellent and each item is unique in c... See more

Rated 5 out of 5 stars

I have been wearing Element Karbon leggings (14-16 and now 12-14) for about 2 years now and cannot recommend them highly enough. I absolutely love the styles, colours and the fit. I've tried other leg... See more

Rated 5 out of 5 stars

It’s been a while since I put on some gym clothes and said holy cow these feel amazing, until I discovered Element Karbon, the quality of the fabric is superior and the cut is extremely welcomed (post... See more

Company details

  1. Activewear Store

Written by the company

Exmouth-based activewear company supporting you on your fitness journey.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I'm really disappointed with my coat

EDIT. I have now been contacted an offered a replacement which I'm very happy about as I love my coat, my replacement shouod comw in January.

I'm really disappointed with my coat, I've had it less than a year and it is pulling apart at the seams. I received it March this year so it hasn't even been used for one winter yet, I love it but am so sad its broken. I have contacted EK and am awaiting a response and to resolve the issues.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

They stay up!

Great fit and they stay up whatever you do.
(Just remember to size down)
I love the bright colours and in a gym full of black leggings you will really stand out, I always get lots of compliments!

24 November 2023
Rated 1 out of 5 stars

Stitching came undone after 1 winter

I ordered 2 Ekoys just over 12 months ago. We got 1 winter out of them before the stitching loosened. 1 was returned as EK said they were aware of a manufacturing issue, the other 1 was deemed “wear and tear” because the fraying was by the pocket instead. When I tried to exchange the 2nd coat after them accepting responsibility for the issue on the 1st one they stated that due to the time that has passed they cannot replace that one, I ordered the two coats at the same time and are even under the same confirmation number so that was strange. So they didn’t make it to their second winter and there explanation of returning 1 but not the other when it’s clearly a stitching issue is just weird.

I have always worn a dry robe in the past for dog walks but we needed something more colourful as we use them for dog walking and my dog is mostly blind so the EKosy was great for her to be able to see us when in the park. I have got my refund on one but have to throw the other away.

I will be buying dry robe in the future as they last longer. Very disappointing.

29 November 2023
Unprompted review
Rated 1 out of 5 stars

Shabby GDPR-breach SMS and Email marketing

Really love the ekosy I bought but…

Despite not giving any consent for marketing I have been signed up to both email and sms text marketing from them.

GDPR requires opt-in for marketing, which I never do. To send marketing emails and SMS to people who haven't opted in is against the law.

Shabby marketing practice damaging what was otherwise a great experience and product.

23 November 2023
Unprompted review
Element Karbon logo

Reply from Element Karbon

Hi Rob,

Thanks for taking the time to leave this review. We're sorry to see you're not happy with the marketing communications you've received.

We've looked into your profile and can see that you opted-in to receive marketing communications when you went through check out. On our check-out page, this field is auto filled and needs to be opt-ed out of if you do not wish to receive them. This is common practise with online retailers opting in or out, as long as we provide the option to do either we are acting within GDPR.

In addition to this, we can see you have entered our Spin-the-Wheel to receive a discount code for your purchase. in order to do this, you must have agreed to receive marketing emails.

Of course, as you have now done, opting-out is available to you at any time. We don't want to upset any customer with sending any marketing communications they do not wish to receive, and we take GDPR very seriously.

Rated 1 out of 5 stars

Poor quality, see through and patchy leggings

My leggings were see through, patchy and had a white line running through them even though they were the correct size for me. The company said they’d inspected them on my return of them and they were found to be perfect! I own many leggings and know quality when I see it but sadly these were far from. They would not refund my shipping fee as they insist they are perfect. I am positive that the next person who receives them will also return them for exactly the same reason. Extremely disappointed as a new customer. I was made to feel as though I was making a fuss over nothing and I’d squeezed into a smaller size. Will not buy again.

6 November 2023
Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, great price and great leggings!
I’m just in love with these leggings, have 6 pairs now. Each pair fit really great and are so flattering.

28 October 2023
Rated 5 out of 5 stars

Excellent quality

Excellent quality, as good as new after washing numerous times. Lovely bright designs. They are a great fit and don't roll down.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Best leggings ever!!

All of my orders have arrived speedily and, without a shadow of doubt, these are the best leggings I think I have ever owned. They are really comfortable, just the right amount of compression, really accurate sizing and the designs never fail to catch people’s attention when I am wearing them… oh and the pockets are just perfect!!

26 October 2023
Unprompted review
Rated 2 out of 5 stars

Inaccurate website descriptions to products dispatched

I bought some leggings advertised as full length but compared to every other brand I own come up a Capri length. Really disappointed as I wouldn't have parted with my money had I been more aware of the inaccuracies between the product sent and online description. Very overpriced. Wouldn't buy from here again and would recommend as far as leggings are concerned seeking an alternative brand.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service and product

I bought an ekosy and its beautiful. Really good customer service and product. I had to return as it was too big, i was lucky enough to live near the wear house so got to try on the different sizes and see all the beautiful products 😀 . My ekosy was out of stock but they went above and behond to find me the right one. And im in love😀😀

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Fab coat wonderful service

I love my coat so much . It’s so warm and cosy after my swim.
The coat I wanted was out of stock but I emailed customer services and they found me a returned coat that they sent to me super quick. Super friendly and helpful . Thank you so much .😊

28 September 2023
Rated 5 out of 5 stars

Easy and painless

Great easy experience buying gift cards, had to get a couple as they only go up to £100 a card, but no biggy was a painless experience

25 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look