Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.7
Average
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elegatto
That's fantastic, Hugo! We're glad to hear you love the design and are pleasantly surprised by the quality. We're so happy you're planning to buy more – we appreciate your support!
Reply from Elegatto
Thanks so much for your review, Steve! We're glad you like the product!
I've purchased the Helix All Black
I've purchased the Helix All Black and didn't disappoint. Looks elegant and I've received tons of compliments from my friends. Will strongly recommend the products from Elegatto.
18 October 2025
Reply from Elegatto
Thank you so much for your wonderful review, Randolph! We're absolutely delighted to hear that you're loving your Helix All Black and that you've received so many compliments! It makes us so happy knowing that you're enjoying the elegance and style of our products. We really appreciate your strong recommendation of Elegatto!
Reply from Elegatto
Thank you so much for your review, Patrick! We're thrilled you're happy with the quality of our products. We're so sorry to hear you had trouble using the 20% off loyalty coupon you received with your first ring purchase. We want to make sure you can take advantage of that discount. Please contact our customer support team directly. They'll be happy to help you get the coupon working or provide you with an alternative solution so you can enjoy the discount on your second ring! We appreciate your loyalty!
The customer service was really kind
The customer service was really kind, and the answer to my message concerning an issue with one of their products was beyond my expectations.
10 October 2025
Reply from Elegatto
Thank you so much for your kind words, Daniele! We're so happy to hear that you had a positive experience with our customer service and that we were able to exceed your expectations in resolving the issue with your product. We really appreciate you taking the time to share your feedback!
Reply from Elegatto
Thank you so much for your review, Alexon! We're so glad you love our product!
There are great products and Anytime I…
There are great products and Anytime I purchase something I always happy with them
10 October 2025
Reply from Elegatto
Thanks so much for your continued support, Hugo! We're delighted to hear you're always happy with your purchases. It means a lot to us that you appreciate our products. We look forward to providing you with more great items in the future!
Fast and good communication. Thanks
Speed and very good communication since I decided to enhance a return of the bracelet since I left my big partner and they did not hesitate to send me email for the return. I am waiting to receive my request again with the change.
2 October 2025
Reply from Elegatto
Thank you so much for your positive review, Barbara! We're happy to hear that you experienced fast and good communication with us. We strive to make the return/exchange process as smooth as possible, and we're glad we could assist you with your bracelet. We'll be sure to let you know as soon as your exchange order is on its way to you. Thanks again for your patience and understanding!
Reply from Elegatto
Thank you for your feedback, Joe! We're thrilled to hear you're pleased with the quality of the bracelet and that you found the purchase process easy. We appreciate you taking the time to share your positive experience!
Excellent
Excellent range of products
The ordering process is very easy
Kept up to date with order progress
24 September 2025
Reply from Elegatto
Thank you so much for your kind review, Martin! We're happy that you enjoyed the shopping experience and appreciated the updates. We look forward to serving you again soon!
Great company!
The website is so user friendly and the customer service was amazing and quick to respond. We will definitely use the company again. The two bracelets seem very sturdy and were super nice.
2 October 2025
Reply from Elegatto
Thank you so much for the kind words, Lori! We’re glad to hear you had a great experience with us and love the bracelets. We look forward to helping you again soon!
Customer Service
Customer Service was quick to respond to my issues and concerns. They were professional and provided options in order to satisfy my issues. I would utilize their services again in the future.
2 October 2025
Reply from Elegatto
Thanks a lot for the awesome review, Ozzie! We’re super happy to hear you had a good experience with our team. Can’t wait to assist you again in the future — just reach out to us if you need anything!
Your shipping / delivery partner is…
Your shipping / delivery partner is awful . Won’t be shopping here again based on terrible experience . Didn’t even get the product
7 October 2025
Reply from Elegatto
We’re truly sorry to hear about your frustrating experience with your order, Andrew. While we partner with third-party carriers for local deliveries, we understand that this doesn’t excuse the inconvenience you’ve faced.
We’ve checked your order status, and it shows as delivered. If you haven’t received it, please let us know—we’d be happy to investigate further with the carrier or arrange a replacement if needed.
Your satisfaction is important to us, and we’d appreciate the chance to make this right. Feel free to contact our customer support for further assistance.
Reply from Elegatto
We sincerely apologize that you received a review invitation before your order arrived, Gillian. We understand how frustrating this must be when you're still waiting for your delivery, and we appreciate you bringing this to our attention.
Your satisfaction is important to us, and we'd be happy to check on your order status if you'd like. Please feel free to contact our customer support team for personalized assistance.
Once your package arrives, we'd truly value your feedback about your experience. Thank you for your patience and understanding.
MY WIFE IS DECEASED SO QUIT REPLYING BACK USING HER NAME
WHY DO YOU KEEP SENDING ME MESSAGES BACK USING MY DECEASED WIFES NAME???? I AM SO SICK AND TIRED EXPLAINING THIS!
7 October 2025
Reply from Elegatto
Hi John,
We are deeply sorry for the distress caused by our invitation addressing you by your wife’s name. We now understand this is connected to how your Trustpilot account is currently registered.
To prevent this from happening in the future, the name associated with messages would need to be updated directly in your Trustpilot account settings. This is the only way to ensure our system reflects your preferred name in all communications.
If you’d like assistance navigating the account changes or have any other concerns, please don’t hesitate to let us know.
Reply from Elegatto
Thanks so much, Dennis! We're happy to hear you love the product and found our exchange process easy. If you ever need anything else, just let us know. We appreciate your support!
I have purchased 10 different items and…
I have purchased 10 different items and the quality is incredible and I have never been disappointed.
The price is very good as well as delivery time.
8 October 2025
Reply from Elegatto
Thank you so much, Glen! Glad to hear you’ve loved everything and that you’re happy with the quality, price, and delivery. We really appreciate your support and can’t wait to have you shop with us again!
I already returned the bracelet since…
I already returned the bracelet since it was the wrong size/color ordered a new one and still the same thing. Horrible service
7 October 2025
Reply from Elegatto
Thank you for your feedback, Austin. We’re truly sorry to hear about your experience, and we’d like to resolve this for you. Please contact our customer support team, and feel free to send us a photo of what you received so we can assist you further and find a suitable solution. We appreciate your patience and hope to turn this around for you.
Product excelent
24 September 2025
Reply from Elegatto
Thank you so much, Maria! We're glad that you’re happy with your bracelets. If you ever need anything else, just let us know.
Reply from Elegatto
Thank you, Bruce! We’re so glad you enjoyed shopping with us. If you need anything else or have questions, just let us know. Happy shopping!
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