Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
Company replied
Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.7
Average
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Elegatto
What a wonderful review to receive, Niamatullah. Thank you! We're absolutely delighted you love your purchase and appreciate you taking a moment to share these kind words. Knowing we've created something you find beautiful and awesome means everything to our team. Here's to many more gorgeous pieces in your future!
Great customer service
Great customer service, great product quality, and fast delivery. All around great company!
27 October 2025
Reply from Elegatto
Wow, thank you so much for your fantastic review, Jeff! We're absolutely thrilled to hear you had such a positive experience with our customer service, product quality, and delivery speed. Reviews like yours make our team's day and motivate us to keep delivering the best possible experience. We truly appreciate you taking the time to share your kind words and for choosing our products.
Well the only reason I purchased this… to replace a broken bracelet!!
Well the only reason I purchased this second bracelet is because the 1st one broke. I emailed your customer service a couple of times to have a replacement one sent to me but you never responded back. So, your bracelet is great but your customer service is not good at all.
20 October 2025
Reply from Elegatto
Thank you for your feedback, Sandy. We have sent you a follow-up and response to your previous emails, but it appears we never received any reply from your side. Please kindly check your spam or junk folder, as our emails may have been filtered there.
We appreciate your understanding and thank you for your feedback. If you have any further questions, please don't hesitate to reach out.
I don't write reviews!
20 October 2025
Reply from Elegatto
We truly appreciate you taking the time to leave a review, Peter. Especially since it’s not something you usually do! We’re glad parts of your experience resonated, but we’d love to know how we could’ve earned those extra two stars. Your feedback helps us improve, so feel free to share more details with our customer support team. Either way, thank you for giving us a chance!
Must say
Must say, the Elegatto cards eat down, very sleek!! 🤏🏽🤏🏽 (this comment is coming from someone very dear to me)
And the bracelets are out of this world.
29 September 2025
Reply from Elegatto
Wow, thank you for such a glowing review, Peter! We’re glad that you love the Elegatto cards and the bracelets. Your kind words mean the world to us! If there’s ever anything else we can do to keep the magic going, just let us know.
Item was received and it was just what…
Item was received and it was just what I was looking for!
20 October 2025
Reply from Elegatto
Thank you for your positive feedback, Vickie! We’re happy that the item met your expectations. If you ever need anything else, don’t hesitate to reach out. We appreciate your support!
Reply from Elegatto
Thank you for your lovely feedback, Javier! We're glad to hear that you found our shopping experience straightforward. If you ever need assistance or have any questions, we're here to help. We appreciate your support!
Reply from Elegatto
Thank you for your feedback, Gilda. Yes, you can initiate an exchange through our website's Returns Center. Simply visit the Returns Center, enter your order details, and follow the instructions.
If you need any assistance or have further questions, please feel free to reach out to our customer support team.
Great Customer Service.
10 October 2025
Reply from Elegatto
Thank you for your kind review, Michael! We're thrilled to hear you had a positive experience with our customer service. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support!
Reply from Elegatto
Thank you so much for your kind words, Brian! We're glad to hear that you’re happy with the quality and delivery of your order. If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your support!
Reply from Elegatto
Your review just made our whole team smile, Shelly! We work hard to keep things simple, speedy, and quality-focused, so hearing we hit the mark for your gift means everything.
Hope the recipient loved it!
Product has not arrived
You keep asking me to review and the product has not been delivered yet.
10 October 2025
Reply from Elegatto
We sincerely apologize for this frustrating experience, Sandra. You’re absolutely right! You shouldn’t be asked to review an item before it arrives, and we’re addressing this issue with our system to prevent it from happening again.
If you need any further assistance regarding your order, please don't hesitate to contact our customer support team. Your satisfaction is our priority, and we appreciate your patience as we make this right.
Not as good a product as expected
Not as good a product as expected. very awkward to put on and remove!
10 October 2025
Reply from Elegatto
Thank you for your honest feedback, Stuart. We appreciate you taking the time to share your experience. We're sorry to hear you found our bracelet difficult to put on and remove.
We'd be happy to exchange it for one with a different closure style that might work better for you. Please feel free to initiate a return at our returns center.
Your satisfaction is important to us, and we appreciate you giving our product a try. We hope to have the opportunity to provide you with a better experience.
Reply from Elegatto
Your kind words made our day, Jaturong! We're thrilled you're loving your purchase. Thanks for supporting our small business. It means the world to us!
Great Client Service & Products
I exchanged the 1st item due to size despite being a beautiful piece. I received the incorrect replacement... They corrected in < 24 hours and allowed me to keep the incorrectly sent item. They have an amazing client service culture on top of amazing pieces. Win - Win
15 October 2025
Reply from Elegatto
Thank you so much for taking the time to share your experience, Jeb! Feedback like this truly makes our day! We're thrilled you love your pieces and that our team could quickly resolve the issue. We can't wait to see how you style your new favorites!
Despite my sizing error and the normal…
Despite my sizing error and the normal return policy, I was allowed to exchange my purchase for the correct size.
7 October 2025
Reply from Elegatto
We’re so glad we could help with your exchange, Eric! We always want to make sure you’re completely happy with your purchase—even if it means bending the rules a little.
Enjoy your new bracelet in the perfect size, and thank you for supporting our small business! We hope to see you again soon.
Perfect service and quick delivery.
16 October 2025
Reply from Elegatto
We’re so pleased to hear you had a great experience with our service and delivery, Magnus! Providing efficient and seamless support is our priority, and your feedback lets us know we’re on the right track.
We truly appreciate you taking the time to share your thoughts and hope to serve you again soon.
Reply from Elegatto
We’re so happy to hear you’re enjoying your purchase, Genevieve! It’s always rewarding to know when our products exceed expectations.
Your support means everything to us, and we hope this piece brings you joy every time you use it. If there’s ever anything else we can do for you, don’t hesitate to reach out.
The size was too small.
16 October 2025
Reply from Elegatto
We’re sorry to hear the bracelet didn’t fit as expected. We’d be happy to help you exchange it for the correct size. To get started, simply visit our Returns Center to initiate an exchange. Thank you for allowing us to make this right. If you need any assistance, don’t hesitate to contact our customer support.
Reply from Elegatto
Thank you for taking the time to share your positive experience with our Cuban Chain Bracelet. We're happy that it met your expectations and that you're enjoying its elegant design.
Your satisfaction is what drives us to continue crafting quality pieces, and we're so pleased this one has found a happy home with you. Should you ever need anything else or have questions about our collections, please don't hesitate to reach out.
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