Eleganscents Reviews 

68
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Competitive prices on Amarige perfume. Said test bottle. Arrived with generic box not original, what is no problem. I was unable to verify from website where product was obtained or if/how product was... See more

Rated 5 out of 5 stars

The customer service was impeccable, and my order arrived quickly. The fragrance is 100% authentic – definitely not a fake. I’ll admit I was a bit skeptical at first, since it was my first time buying... See more

Rated 5 out of 5 stars

beautiful product ,safe packaging, our daughter loved it, since our delivery was to Vancouver it took approx 14 days to reach, service is good , response to emails prompt. request them to have an... See more

Rated 1 out of 5 stars

Very poor customer service . 120$ spent . very vague information. Shipping Currier is phony one says it's pure later another says it's SprintstarCanada the item has been shipped but they have no trac... See more

Company replied

Company details

  1. Perfume Store

Written by the company

We are an online beauty store aiming to provide the largest variety of perfumes, best pricing, and fastest shipping to our customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

68 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(68)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Gicci rush

Gicci rush:

Perfume smells like a very diluted version of the original. I still have a little perfume in the bottle I bought in a fragrance department. What I have received from eleganscents is not even close to what the original fragrance smells like. It also doesn't last.

15 September 2022
Rated 5 out of 5 stars

beautiful product ,safe packaging

beautiful product ,safe packaging, our daughter loved it, since our delivery was to Vancouver it took approx 14 days to reach, service is good , response to emails prompt.

request them to have an option for " Message" (if there was one am sorry i overlooked it.

no complaints , will use the service again.

2 September 2021
Rated 5 out of 5 stars

Great service

Quick delivery, right products, no dammage what so ever! Simple and easy. I will order from them again.

16 February 2021
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service . 120$ spent . very vague information. Shipping Currier is phony one says it's pure later another says it's SprintstarCanada the item has been shipped but they have no tracking information when put the tracking number in online they have not received any package with this information

7 January 2021
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Reply from Eleganscents

Thank you for your order and for your feedback. Your order was placed on Dec 26 (Saturday), and as per your email confirmation, it was delivered On Jan 11th. Taking the holidays into account, we delivered your order within 9 business days to a Western Canada destination. The pandemic, and the unexpectedly large volumes of parcels that the shipping carriers had to handle this holiday season have played a role in the order being delivered a little longer than normal. We sincerely apologize that the delivery timeframe did not meet your expectations.

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