Elegance Urban Reviews 

Scams ! Instead waterproof jacket £49.99 arrived a polyester shirt in large a flimsy, poorly stitched shirt with no branding. Just a badly made, poor quality shirt. Absolutely different than was described online. 
And they gave to me form to return item to China. What cost me  £20.99 for delivery. 
It is or very professional fraud what stealing money from people.
The goods are fake and falsely advertised this is a pretty clear case of fraud. Needs to report and put that company in jail.

Just to say thank you for the reviews of Elegance-Urban. Saved me making an expensive mistake. I challenged them on chinese connections and they insist they are based in the Netherlands but do source items from China. Perhaps the Netherlands trading standards should investigate.

I would vote less than 1 star if I could. The shirt I ordered did not match the description and the quality was awful.
They would not refund but offered a credit note. The second item was equally poor quality and did not fit.
I highly recommend never using this firm

Identical experience to most of the reviews here.
Absolutely awful company - do not waste your money.
*I paid £53 for a “jacket” that was not in any way as described . Cheaply made , appalling quality , thin cheap and badly sewn material . It was supposed to be velvet .
* I wanted to return it but the company is obviously geared up to do everything to prevent this . They make you send an email and then insist that it isn’t their policy to return items that were in the sale. ( Everything on their website is in the sale). This is not lawful policy.
* Leigh from customer services deals with emails in the most patronising manner possible . He/she ignores your complaints and sends endless inane emails offering vouchers that you can spend with them. Of course you do not want to receive anything else from them , so it’s a win/win for them .
No return address- they obviously do not want anything returned because their products are cheap junk. Leigh should win an award for his/her polite ingratiating reply emails that endlessly ask if “there is anything else I can help you with ?” These emails will make you want to hurl your laptop into the sun .
*Reported to Trading Standards , BBC Radio 4 consumer program and international online trading regulators. Let’s hope these cowboys are closed down soon .
DO NOT BUY ANYTHING FROM THESE SCAMMERS.

Do not buy from this company. A suit that was said to be linen arrived, fabric wasn’t even a linen blend. Asked to return and was offered £74.00 voucher rather than £99. Now I know that it wasn’t going to be linen for £99 but I did think it would be linen blend. No point in going to trading standards as they say that they are based in the Netherlands but are a Chinese company.

Unable to leave zero stars so I have to give it one.

Jacket was the wrong size, wrong colour, wrong material and is incredibly cheap and shoddy, poorly stitched and horribly made. Not at all what was advertised and arrived crumpled in a plastic bag and stuffed through a post box (a jacket)!

Emailed requesting a refund however they refused this, offering only a 75% discount. I refused this as I’d be buying nothing else from this company and insisted on a refund. All I got in response was a series of patronizing emails from Leigh, offering more discounts as they don’t refund on sale items. Every item I’ve looked at on their site is on sale!

I have insisted on a refund and twice they have admitted I am entitled to one however they won’t process it as it’s “not their policy”. They are not unable to process refunds, they are simply unwilling to.

I have been offered a full refund if I return the item however there are no return labels so I need to pay to return the item to China which is going to cost me over £30! Which still leaves me out of pocket.

Absolutely awful service and, by far, the worst company I have ever dealt with.

Avoid at all costs, do not deal with!

The patronizing email saga continues…

They pretend to be Dutch but are actually Chinese. Nightmare from start!
I managed to get Yodel to send it back.
Then they asked why!

The package was returned to you as :-

1. You originally failed to send my order.
2. After weeks of emails between myself and a representative called Leigh from Zadaro I asked for a refund.
3. The refund was refused despite my legal right to request it.
4. Despite multiple emails with me stating that I no longer want the order then it was sent anyway.
5. Once it was in this country from China it was returned to sender.
6. Yodel delivered it to the address provided by yourselves. 
7. I was offered a 50% store credit as opposed to the full refund which I'm guaranteed by the Consumer Rights Act.
8. I still have not received my refund so I have reported it to my bank and they are investigating the matter.

Finally reported to my bank and took a week for me to get my money back!

I wish I’d read the reviews… £54 for a dress that quite possibly shipped from Wish. Cut of dress is nowhere near as described, thin and cheap. Returns process is also a massive farce, you have to ship back to china at your cost with track and trace to ensure item is returned. HUGE DISAPPOINTMENT - DO NOT BUY

Took weeks to arrive, ladies denim jacket - ordered a size XL , even my daughter who is a size S could not get it on. Total rubbish.
Should’ve checked reviews first , as I normally do. My bad - oh well.
Interesting to note that the very few 5* reviews are from people with only one review each on Trust Pilot.

I ordered a jacket that looked ok on the page, took ages to get here, and upon arrival it was absolutely awful.

Scam company, only 1 shirt of the 2 I ordered turned up. It was very poor quality.
Emailed about the second shirt and all they wanted to do was give discounts to spend more money, very poor quality clothes/seconds. avoid this company at all cost. Complete scammers

DONT USE THIS COMPANY !!

Not a UK company. Item took 3 weeks to be delivered then was not sized properly. Asked for a refund and initially they apologised and offerred me a discount. Told them the item did not fit; then they said it was against their policy to refund as the item was in the sale, which it wasnt. Reported to my credit card company.

Do not order from this company. The item was very small and when I requested the refund they offered me lot of discounts or store credit but not the full refund on my credit card.
They are Chinese company with the warehouse in China. You have to pay for return to China.
I involved my bank.

The site did not appear to be Chinese or o would not have ordered...the dresses took weeks and were very small..I asked to return them and was offered all sorts of discounts which I didn't want
Do not order from this company!

Terrible Experience – Do Not Buy from This Website!

I ordered a medium-size tracksuit, but what I received was more like a large. I contacted customer service to request a return label, but they said they couldn't refund my money — only offer store credit. Very disappointing customer service. On top of that, shipping took four weeks to arrive.
Overall, an extremely frustrating experience. I do not recommend buying anything from this website.

WARNING WARNING WARNING!

This company are a front for extremely poor quality goods and clothing, don't trust purchase from them.

My strong recommendation is to avoid and look for reputable alternative suppliers closer to home.

I wish I had read previous reviews before I had purchased. The item took 4 weeks to arrive and in spite of advertising as "luxury', the shoe material was so hard, I couldn't even get them on my feet! Cheap and awful. Impossible to get a refund stating 'sale items aren't refunded' but nowhere that I could find on their website does it state that! I am shocked that they can continue to trade! THEY ARE SCAMMERS! I will report them, but it is £60 lost as I refuse to pay to return them for a 75% credit note that I will never use.

SCAM COMPANY!

Bought some shoes from this company, who portray they're UK based (but actually in China, as I found out).
Waited WEEKS for the shoes to arrive and when they did they are awful. At least three sizes smaller than the labelling, cheap nasty plastic materials used, really flimsy quality.
They look nothing like the photo advertised either.
I emailed them for their advertised "free returns" service and they informed me to get a refund I gave to post the shoes TO CHINA at my own expense.
Otherwise I can keep them and be given 75% of the item value as store credit.
Disgusting customer service, awful product, scammers.

If I could give zero stars, I would. I've been scammed by companies portraying they are from the UK or Netherlands. It took ages for the linen suits to arrive, and when they did arrive, the quality was poor. The material was cheap, the stitching was poorly done, and the sizing was wrong.
When I ordered I immediately realised that I had linen outfits in my summer suitcase so I immediately went online to cancel, half an hour From the time I ordered that I wanted to cancel. I received an email to say it had already been dispatched which was a joke I don't believe they dispatch within 30 minutes of an order. They explained that it would be easy to return.
Complete lie they wont refund a product that isn't even worth donating to charity.
NEVER NEVER USE THEM please think before you buy there are not what they seem to portray.