They charge you 91 dollar for one ESTA…
They charge you 91 dollar for one ESTA application. If you want to cancel you'll get the following mail. Don't know what the service is either as you have to type in all your data the same way you do with the official website.
We acknowledge receipt of your request for a refund of a United States Electronic Travel Authorization (ESTA) purchased on our website and are sorry that you have to cancel it.
Therefore, we will proceed with the cancellation of the application with the US Government. However, we inform you that your ESTA is currently being processed and this cancellation may lead to a malfunction, a blockage or a delay in obtaining your ESTA. In this case, you will need to apply for a classic Visa at the embassy.
The refund will be processed in the next few days.
Regarding the refund, as stipulated in clauses 4 and 9 of our General Terms and Conditions of Sale (see your invoice):
4. Acceptance of the General Terms and Conditions of Sale - Cooling Off Period
“... However, in accordance with the same provisions of the Consumer Code, the right of withdrawal does not apply to the provision of documentation and intangible subscription services which are fully performed before the end of the withdrawal period and whose performance has begun, after prior express consent of the consumer and express waiver of his right of withdrawal. …”
9. Refund Conditions
“ … Only unprocessed e-Visa (incomplete files) or ineligible customers detected by our customer service will be refunded, with the exception of a 40 € handling fee and start of processing.
In case of refusal of the e-Visa by the government services of the destination country, for whatever reason, no refund will be granted ...”.
As you can see on our website, we are a private agency whose mission, for several years, has been to accompany, facilitate and help travelers to obtain travel authorizations for different destinations.
We confirm that your cancellation request has been taken into account and that, exceptionally, we will consider that your order was incomplete and will proceed with the refund, minus the processing fee of 40,00 € (34.00 GBP).
We also inform you that your personal data, used for the realization of your e-Visa, are deleted and are not kept by our Services.
We remain at your disposal for any information by email address: or by chat on our website.
Sincerely yours,
Formalities Service
Electronic Visa
1 May 2023
Unprompted review