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ElectroCity Reviews 382

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TrustScore 4.5 out of 5

4.4

Appliance Store
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Rated 5 out of 5 stars

I just wanted to leave a review for Mairéad and thank her sincerely for all of her help throughout this process. Unfortunately I had repeated issues with two robot vacuum units, which was... See more

Rated 1 out of 5 stars

No way to cancel order online, if you can order online you should be able to cancel your order online. I instantly sent an email and still nothing just a generic a ticket has been created email.... See more

Company replied

Rated 5 out of 5 stars

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more

Rated 5 out of 5 stars

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more

Company details

  1. Appliance Store
  2. Computer Store
  3. Electronics Store
  4. Home Audio Store
  5. TV store
  6. Washer and Dryer Store

Written by the company

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

382 reviews

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Rated 5 out of 5 stars

Great customer service.

Great customer service.
I had clicked click and collect, but then realised I needed the item within a few hours. My order hadnt been processed in the depot as it was the weekend, but the girl in the KK shop was able to help me out.
Always good to support local.

14 August 2020
Unprompted review
Rated 5 out of 5 stars

LG Home Cinema Purchase

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I was after but eventually saw the same brand on Electrocity for a few euro more but worth it to actually get the product as promised.

5 August 2020
Unprompted review
Rated 1 out of 5 stars

My delivery took one day short of 3…

My delivery took one day short of 3 weeks to deliver, when i rang several times there was no answer until i spoke with someone on shop floor who passed a message ro online department. Product sent out and delivered the next day. Delivered 20 days after order submitted

12 July 2020
Unprompted review
Rated 1 out of 5 stars

Money taken out my account on 25 June

Money taken out my account on 25 June. Rang online service on 2 July told deliveries in my area following day rang at 5 PM on that day could not get online rang warehouse to be told not in stock . Delivery on Monday would ring if on lorry. He did and said wouldn't be in till end of July and someone would ring to arrange refund later. In the end I had to ring myself to get refund. Poor after sale follow up to keep customers informed.

7 July 2020
Unprompted review
Rated 1 out of 5 stars

My honest experience with electricity

My honest experience with electricity. Is very bad customer service I order a cable on line i done click and collect i had to call in on sunday about my order for click and collect to be told no one works on line weekend girl gave me cable which was 3m and i order 5m she took my number and they were to ring me next day to sort out my balance which I'm owed €6 they never rang me I emailed them got no reply very bad service

4 July 2020
Unprompted review

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