Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You... See more
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My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... See more
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... See more
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... See more
Company replied
Company details
Information provided by various external sources
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Contact info
80301, Boulder, United States
- hello@electrictobacconist.com
- electrictobacconist.com
2.8
Average
349 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Their customer service is by far the…
Their customer service is by far the best! I never give reviews but they well deserve one!
17 September 2020
Unprompted review
Great Customer service
Customer service has always been fantastic. Orders ship quickly and always accurate. Only reason I didn't give 5 stars is my last order I got 10 of the Pop brand disposables and 2 of them (so far) stopped working long before they should have. Not sure if defective batteries or not filled all the way but disappointed nonetheless.
17 September 2020
Unprompted review
5/5 stars
Fast shipping, affordable products, excellent customer service, juice is high quality. Won't be purchasing e-liquid anywhere else!
16 September 2020
Unprompted review
Reliable inventory, fast service.
We usually order vape juice in bulk. At first, month’s ago, the product was out of stock or back ordered. So, shipping was slow or has to go to local vape shop to get our supplies. However, this was probably function of brands failing due to regulations.
We changed our juice and mods for that reason. Our last 2 orders were available and were received in 1-2 days. Did I mention that the prices were less expensive than brick and mortar shops for obvious reasons. I prefer shopping by mail order than in-store. For this treason, I always go to ET first when I need supplies. Lately the items were in stock and received quickly.
16 September 2020
Unprompted review
Excellent service and very fast…
Excellent service and very fast mailing. This is the vape site for me from now on. thanks
16 September 2020
Unprompted review
I have ordered several times and I am…
I have ordered several times and I am very happy ,Very good prices fast delivery and I have had nothing but good experiences ...taxes are a little high but worth ordering through them
16 September 2020
Unprompted review
I ordered a Boulder Rock as an extra…
I ordered a Boulder Rock as an extra for a gift. Was delighted at the quick and secure delivery, I am less than delighted when trying to submit a ticket about the product not properly charging. Feeling a bit frustrated with Customer service.
15 September 2020
Unprompted review
Reply from Electric Tobacconist® USA
Hi Juelda,
We are very sorry to hear you are having issues submitting a ticket. You may send us an email at hello@electrictobacconist.com. We look forward to hearing from you and rectifying any product issues you are experiencing.
Best regards,
Electric Tobacconist
Customer Care
Excellent Product
Excellent Product! Very fast shipping! If there's ever an issue with shipping, defective item, etc. their response is very fast and very understanding!
14 September 2020
Unprompted review
My favorite place for vaping needs!
Electronic Tobacconist is my go to site for all of my vaping needs. I love the sales, service and shipping is always blink of an eye.
14 September 2020
Unprompted review
Honestly The Best
Honestly, the best online vape experiences ever. Prompt, accurate, communicative; great selection.
14 September 2020
Unprompted review
My first time ordering from this…
My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my 25cent pod systems and my smok and voopoo pod systems in 3 days all good products although I'm having trouble finding pods to go in the deal but a great deal anyway. Thanks electric tabocconist
14 September 2020
Unprompted review
The product came quickly and check out…
The product came quickly and check out online was quick as well. The prices are unbeatable!!
13 September 2020
Unprompted review
Ordered myself a new uwell crown…
Ordered myself a new uwell crown because my other Vape crapped out on me this one is very nice the pods last me about 10 days which is awesome I've just realized that this new law took effect and I cannot order any new pods for it at least from this website it appears that some websites are still carrying it very sad because I loved shopping here
12 September 2020
Unprompted review
Ordered 7 and only 5 worked.
12 September 2020
Unprompted review
Reply from Electric Tobacconist® USA
We are very sorry to hear that your items were not as you had hoped. We strongly urge reaching out to our customer support team as they will be able to provide further assistance with this concern. Please do keep all malfunctioning items as you may be asked to return them!
Electric Tobacconist is just…
Electric Tobacconist is just AMAZING!!!! The products get her quick and are exactly what is advertised. I recommend this site to many friends.
12 September 2020
Unprompted review
3/10 puff bars were dead on arrival
12 September 2020
Unprompted review
Reply from Electric Tobacconist® USA
We are very sorry that your order arrived in this manner. Please reach out to our customer care team so that we are able to come to a resolution for you. Additionally, we ask that you do not throw away any malfunctioning item as you may be asked to return it. We will be on the lookout for your email so that we can get this rectified for you!
Easy to use your site and Geat…
Easy to use your site and great response and delievery!!
11 September 2020
Unprompted review
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