Just received my PS5 Pro which I ordered through Electric Games. Initially, I wasn't certain about buying something so expensive off a smaller site but now that I've received it, I'm very happy with t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was looking at the new Dragon Ball Sparking Zero game and it was listed at £65 - £70 everywhere. I searched google and seen that Electric Games had it the cheapesrt at £45. didn't think it they were l... See more
Company replied
Although I have had no dealings with Electric Games before I can firmly say that they appear totally trustworthy and an honest company. I just received 'Donkey Kong Bananza' and all seems great. Will... See more
Company replied
Item hasn't arrived so I can't comment on the item. Delivery was set for Wed 6 Dec. But nothing was delivered, when checking Royal Mail website it just says in Southampton and has been since the... See more
Company replied
Company details
Written by the company
Online Video Game Shop supplying Games, Consoles & Accessories for PlayStation, Nintendo & Xbox! *FREE Delivery on all UK Mainland Orders* Buy Now, Pay Later with Klarna - No Interest on Payment
Contact info
80 Coleman Street, , EC2R 5BJ, London, United Kingdom
- 02034052132
- info@Electric-games.co.uk
- electricgames.co.uk
4.6
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick dispatch
Ordered from eBay. Better price than most and with very quick dispatch - arrived early and in great condition. Recommended.
19 October 2023
Unprompted review
Reply from Electric Games
Dear Fabian, Many thanks for taking the time to leave us your review. We are so pleased to hear that you found us competitive and speedy. Enjoy your game and we hope that you will purchase from us again soon.
Fantastic service
My first time I’ve ordered and wowww what a fab company , received in no time. Such fab service :D highly recommend, nice to use small independent companies too :D ordered sonic superstars for the ps5 :)
18 October 2023
Unprompted review
Reply from Electric Games
HI Lewis. Firstly many thanks for shopping with us and secondly massive thankyou for your great review. Enjoy your game
Excellent supper fast delivery as…
Excellent supper fast delivery as ordered
18 October 2023
Unprompted review
Reply from Electric Games
Dear Karen. Thank you so much for your review.
5 stars
Pre ordered a game which was generously discounted, my pre order despatched via tracked next day service to arrive early. Was so happy with the experience I immediately went back and pre ordered another game, I made a mistake while ordering and was *very* promptly refunded so I could place the order again. Competitive pricing, lightning fast communication and despatch / delivery... couldn't be happier. Danny was super helpful and I highly recommend Electric Games!
17 October 2023
Unprompted review
Reply from Electric Games
HI Andrew. Thank you so much for taking time out to review us and update people on your experience with our company. Thank you for shopping with us. Danny also says thank you!
Great price and fast delivery!
Great price and fast delivery!! Would definitely recommend!!
15 October 2023
Reply from Electric Games
HI Laura. Thank you for shopping with us and thanks for leaving a review.
Pre-ordered Tears of the Kingdom
Pre-ordered Tears of the Kingdom, was cheaper than some sites and arrived on time
10 May 2023
Unprompted review
Reply from Electric Games
Hi Choco. thank you for taking the time to pop up a review for us. This is really appreciated and we are glad you are happy. ☺ Enjoy your game. We look forward to seeing you again soon.
Great service from Danny went above and…
Great service from Danny went above and beyond to make sure we have the PS5 for my son’s birthday. Great price as well. Will definitely be using for our gaming needs.
14 August 2023
Reply from Electric Games
Hi Richard,
Thank you for your amazing review, we are really pleased that the service from Danny was great and he went above and beyond.
Thank you again for shopping with Electric Games, hope your son has many happy hours on his PS5.
Kind regards
Team EG
Reply from Electric Games
Dear Tom, Many thanks for taking the time to provide such a positive review. Great to hear that your console arrived next day! Kind regards Team EG
Fast delivery and cheap deals
Great service from start to finish
I got a great deal on the nova pink PS5 dualsense controller.
Placed order on a Thursday and received it on the Monday
7 August 2023
Unprompted review
Reply from Electric Games
Dear Jake, Thank you for taking the time to submit a review for us. We really appreciate this. We always strive to ensure that our customers receive their orders swiftly, so we are delighted to hear that everything was a success for you. Enjoy your purchase! Kind regards Team EG
First time using Electric Games
First time using Electric Games, I was looking for a deal for FF16 and found this site, was skeptical at first as so many searches bring up those dodgy "new account" websites, but these seemed like the genuine article.
Great service, great price! Can't argue with that
28 July 2023
Unprompted review
Reply from Electric Games
Hi Tim, thank you so much for your sparkling review. We always appreciate our customers taking time to review us, especially in such a positive way. We are always happy to provide our company information details - company reg no etc. if this helps to reassure you. We are chuffed to hear that you consider us to be the 'genuine article' which we are! Kind regards Team EG
Best price and great service
Was sceptical at first because the price was so good, but everything was perfect, brilliant price, brilliant service couldn’t fault anything will use again .
20 July 2023
Unprompted review
Reply from Electric Games
Thank you for your amazing review, pleased you decided to order with Electric Games and it was just perfect! hope to see you again in the future.
Happy gaming.
Best regards
Danny
Team EG
Reply from Electric Games
Hello Athina,
Thank you so much for an amazing review- we are pleased you received an excellent service all round.
Thank you for shopping at Electric Games and hope to see you again in the future.
Kind regards
Team EG
Reply from Electric Games
Hello Roger,
Thank you for you amazing review- we are really pleased you received an amazing service from us, hope you have many hours of game play.
Thank you again for shopping with Electric Games.
Kind regards
Team EG
First time buyer
First time buyer
Extremely impressed with the service. Quick delivery and very pleased with the product. Will definitely be visiting again!
19 June 2023
Reply from Electric Games
Hi Patrick,
Thank you so much for your amazing review, we are really pleased your item arrived quickly and you're pleased with the product.
Hope you have many happy hours of gaming.
Thank you for shopping with Electric Games.
Kind regards
Team EG
Recommended
Great price and preorder received perfectly on time, they were very polite and reassured me when I had concerns about the delivery.
22 June 2023
Unprompted review
Reply from Electric Games
Hi Vlad,
Thank you so much for your amazing review, we are really pleased you received your pre-order on time, we do our best and strive to get pre-orders out as quickly as we can.
Hope you have many happy hours of gaming.
Thank you for shopping with Electric Games.
Kind regards
Team EG
ordered a Nintendo switch game for my…
ordered a Nintendo switch game for my grandson although website had it in stock, i got an email after i ordered game to say item was not in stock.
14 May 2023
Reply from Electric Games
Dear Dawn, Many thanks for taking time to write a review for us. We totally understand your frustration with regards to your order for your grandson. We are a team with families ourselves, so we can appreciate your disappointment. Our online store operates 24/7, so sometimes with popular items, the stock gets depleted before we can update our website. . We can only sincerely apologise for this. We always strive to ensure that we keep our customers happy, and we are sorry to hear that on this occasion we could not fulfil your order. Kind regards Team EG
Reply from Electric Games
Dear Anthony, Many thanks for your great feedback. We really strive to give quick delivery and service. Enjoy your item, and have a fab weekend! Kind regards Team EG.
late preorder
I preordered the new zelda game and it came a day later, contrary to what was being advertised
12 May 2023
Reply from Electric Games
Dear Meline, We are sincerely sorry to hear that your game came a day late. As a business we strive for all our customers to receive their game by or before release date, and in most cases we achieve this as promised. Indeed, our reviews reflect this.
As per your email confirmation from Royal Mail, we shipped your order to you on 10th May 23 using First Class Signed for.
We can only apologise on behalf of Royal Mail, which is something that is more or less out of our control. Apologies from all of us Meline and we hope that you are now enjoying your game. Kind regards Team EG
Product Came on Release Date :)
Product Came on Release Date :) and the communication was fast and reliable.
12 May 2023
Unprompted review
Reply from Electric Games
Dear Solid, thank you so much for taking the time to update us. We are really pleased that your game came on time as promised! Enjoy. Kind regards Team EG
Excellent service
Excellent service, product arrived quicker than expected.
15 May 2023
Unprompted review
Reply from Electric Games
Dear Philip, than you so much for taking the time to write us a positive review. We hope that you enjoy your purchase, and look forward to see you shopping with us again. Kind regards Team EG
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.