Riccardo was fantastic from start to finish when ordering my new car. He was friendly, professional and always happy to help. He even went above and beyond by helping me arrange a subscription car to... See more
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Shipping Building, UB3 1HA, Hayes, United Kingdom
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Very happy with Charlie Elliot and whole team that helped me pick up the car and best deal for me. They made sure delivery was smooth and Charlie answered all my questions (there was a lot!). He was professional, kind and never made me think that I am a bother. Thank you very much and I am very excited to drive my MG4!

Reply from The Electric Car Scheme
Chelsea Corbett at TheElectricCarScheme is a fantastic advisor. She is an EV specialist with a lot of knowledge and made the process very simple.
She went above and beyond during the vehicle selection process. I had already ordered a vehicle but had mentioned to her briefly, about another car brand/model I liked.
This preferred car came up as a 'special' one evening and Chelsea reserved the vehicle on my behalf. This was outside of normal working hours. This car has now been delivered and is fantastic; I envisage this wouldn't have been possible without Chelsea's attention to detail.
Thank you!

Reply from The Electric Car Scheme
I had a really positive experience with Electric Car Scheme from start to finish. The whole process was straightforward, well organised, and easy to follow. Communication was excellent throughout, and any questions I had were answered quickly and clearly. Everything happened as expected, making the switch to an electric car completely hassle-free. I'd definitely recommend Electric Car Scheme to anyone considering salary sacrifice for an EV.

Reply from The Electric Car Scheme
Were responsive and helpful when providing information on the car and information around the scheme. Were patient and flexible able.

Reply from The Electric Car Scheme
I had a great experience working with Daniel Palmer when ordering my car. He was professional, knowledgeable, and responsive, making the entire process smooth and stress-free. He kept me informed throughout, answered all my questions promptly, and ensured everything was handled efficiently.
Daniel went above and beyond to make sure I got exactly what I wanted, and his customer service was excellent. I would highly recommend him to anyone looking for a reliable and helpful professional when purchasing or ordering a vehicle.

Reply from The Electric Car Scheme
Excellent service.
Kept upto date
Guided through the process
Great all round experience

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
Alex from Electric Car was excellent in supporting me through the process. He was flexible and understanding and went out of his way to accomodate me and I ended up with a smooth process, receiving a car that is perfect for me.

Reply from The Electric Car Scheme
Very helpful team (including Henry Flynn) to guide myself and my company through the ECS onboarding process. Questions answered promptly and Henry was a great help finding the make and model I was looking for.

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
I dealt with Ash Grimble and received quick communication to any queries i had prior to ordering my car. Highly recommend! The process was quick and easy. I am now looking forward to getting my new electric car!

Reply from The Electric Car Scheme
Got my car in 3 weeks, Sam Yarwood who was helping me was amazing. Always responsive and gave me all the information needed. Process was smooth and they kindly booked the earliest delivery for me. Thank you

Reply from The Electric Car Scheme
Very easy to deal with, great communication from start to finish. Very easy process would highly recommend. 5 Stars all the way

Reply from The Electric Car Scheme
Process was very smooth, kept updated throughout and delivery of new car and collection of the old one was all done on the same day, selected by me. Very pleased with the new car.

Reply from The Electric Car Scheme
Overall a great experience, the ECS was transparent all the way through and made the process of purchasing my car very easy.

Reply from The Electric Car Scheme
I ordered an EV through The Electric Car Scheme on 11 February 2026. More than four months later, I still do not have the car, the charger has not been installed, and I do not have a confirmed delivery or completion date.
The estimated delivery window was April–May 2026. For several weeks, the order appeared to make limited progress. The portal showed that a registration had been assigned, but the order still appeared to be at the lease stage. On 17 March 2026, I was advised that the lease documents had not yet been generated and that the order was still “relatively early in the process”.
After further chasing, I was told on 13 May 2026 that the initial order had been processed through a funder for the wrong employer and could not proceed on that basis. I was told alternative funding arrangements were required and that an updated quote would be provided using another available lease provider.
Communication has been a genuine concern throughout. I have found it difficult to understand who owns each part of the process and who is accountable for resolving issues when they arise.
I am now in the middle of June. The car was delivered to the dealer early in May yet I am unable to complete the agreement or arrange insurance because the car cannot be released until the administrative issue has been resolved. Each timeline I have been given by The Electric Car Scheme has been exceeded, and I now have low confidence in the completion of the process.
I have also already paid £54 toward the charger installation, but the charger cannot currently be installed due to the unresolved administrative issue.
I was informed via the portal on 8 June that documents would be sent to my employer. I was then assured that these would be sent over on Monday 15 June for my employer to sign. As of 17 June, those documents have still not been received by my employer, meaning the process is again stalled and the car still cannot be released.
While work may be happening in the background, the customer communication in my experience has been poor. I am also now having to incur additional personal costs by finding alternative transport, including car rental for family holidays, while the situation remains unresolved and no timeline to resolution.
Update — 29 June 2026:
I was told the documents were delayed because extra due diligence was being carried out to prevent further issues.
I have now been told the delay means the agreement terms are too old and new terms must be issued by the lease provider, effectively restarting that part of the process which in my experience took 2 weeks.
So the extra time taken to prevent problems has created another problem, this could have been anticipated. I still have no car, no charger, and no confirmed completion date.

Reply from The Electric Car Scheme
Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my questions, and I have no doubt will be on hand if I have any further issues or questions. I absolutely love my new EV and couldn't be happier with the speed Charlie worked at to ensure I got the one I wanted. Was delivered 3 days after contracts were all signed, which was just the cherry on top. Thank you, Charlie!!!

Reply from The Electric Car Scheme
Fantastic support from the start and all they during the process - was even able to help with getting the car ahead of schedule which was a great relief as i was without a car.
Ash who i dealt with was always on hand to assist even with the most remedial of questions

Reply from The Electric Car Scheme
Fantastic engagement with Henry from the outset. Extremely engaging and knowledgeable. A pleasure to work with. Thank you Henry!

Reply from The Electric Car Scheme
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