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The Electric Car Scheme Reviews 

1,215
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, professional attitude, and clear communication maintained throughout the entire ordering process. Many people note that the digital platform is very easy to use and advisors consistently provide exceptional support during vehicle selection. However, some customers also noted significant challenges regarding unexpected delays with vehicle delivery times. Reviewers mentioned that waiting periods were extended well beyond the original estimates provided at the beginning of the transaction. A few consumers experienced administrative frustrations and extended delivery dates when trying to complete their agreements.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Customer service

Users describe positive interactions with customer_service, noting seamless setups and consistent... See more

Service

Clients share positive opinions on service, describing it as quick, easy, and efficient. Consumers... See more

User experience

People report positive experiences with user_experience, describing the overall process as smooth,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that the process is generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Adam Constantinides has been really helpful throughout the process so far. Can communicate both by email and phone to go through the order details and has been fairly responsive. Helped with getting t... See more

Company replied

Rated 5 out of 5 stars

The agent I dealt with “Chelsea” was excellent from start to finish. Originally reaching out a year ago before I was ready to make the move to electric and then through regular check ins. Once ready s... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd car I have had through Electric Car Scheme and they have always been extremely helpful. As some people know confirming delivery dates on cars can sometimes be challenging depending on... See more

Company replied


Company details

  1. Electric Motor Store
  2. Auto Broker
  3. Environmental Organization
  4. Leasing Service

About The Electric Car Scheme

Written by the company

The Electric Car Scheme helps people switch to electric cars. We set up salary sacrifice schemes for UK businesses. They can then offer their employees access electric cars in the cheapest way possible. Employees can save 20-50% on any electric car through salary sacrifice. The employer provides the car, and the employee sacrifices their salary in return. This enables employees to pay out of their salary before tax.

The UK government is supporting the switch to electric by providing these tax incentives. The Electric Car Scheme makes it hassle-free, risk-free, and cost-free for businesses to pass on these savings to their employees.

In short, we do for electric cars what the ‘Cycle to Work Scheme’ did for bicycles.

We believe that every person wants to make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.

Salary sacrifice for electric cars

Written by the company

Save 20-50% on any electric car through salary sacrifice
Salary sacrifice saves 20-50% on the cost of any electric car by paying from salary before tax. The Electric Car Scheme makes it a no-brainer for employers with first-rate risk protection, best prices available, and will manage the scheme at no cost. Join our 5 star salary sacrifice scheme to help your team on their journey to Net Zero.
Driving down CO2 Emissions
At The Electric Car Scheme, we understand that every person can make a significant impact to lower carbon emissions. Switching to an electric car is the biggest step you can take as an individual to reduce your carbon footprint.
Unlocking government tax savings
The government's tax incentives for electric cars promote sustainable choices. But they are complex and difficult to access. At The Electric Car Scheme, we make it simple to access the government tax incentives for our Net Zero transition.
The obvious choice
We believe sustainable choices should be obvious and affordable. That means no trade-offs. When the choice is better for your wallet and better for the environment – it’s a no brainer. We enable everyone to make the choice to accelerate the transition to net zero.

Contact info

Salary Sacrifice for Electric Cars

Save 20–50% on any electric car with The Electric Car Scheme

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,215)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good experience dealing with The…

Really good experience dealing with The Electric Car Scheme through my employer. Shout out to Ben who made the process simple and effective. Would definitely recommend them to all.

10 July 2026
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Reply from The Electric Car Scheme

Hi Ben,

Thank you so much for this fantastic review.

We're delighted to hear you had such a really good experience with us through your employer, and that Ben made the process so simple and effective for you. Providing straightforward, effective support is something we take great pride in, so it's wonderful to know this shone through for you.

We'll be sure to pass your kind words on to Ben, he'll be delighted to hear them.

Thank you also for recommending us, we really appreciate it.

Best wishes, Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

Easy and helpful customer service

Easy and helpful customer service. Regular updates provided throughout. Home delivery was excellent.

27 February 2026
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Reply from The Electric Car Scheme

Hi Rob,

Thank you so much for this great review.

We're delighted to hear you found our customer service easy and helpful, with regular updates keeping you informed throughout, and that your home delivery experience was excellent too. Making the whole process as smooth and stress free as possible is exactly what we aim for, so it's wonderful to know this came through for you.

Thank you again for taking the time to share your feedback with us.

Best wishes, Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

The company were extremely engaged and…

The company were extremely engaged and helpful to the process in particular Rebecca McCue-Martin who responded to any queries that we had very promptly and helpfully

20 March 2026
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Reply from The Electric Car Scheme

Hi Tim,

Thank you so much for this lovely review.

We're delighted to hear you found the process so engaging and helpful, and that Rebecca McCue-Martin was so prompt and supportive in answering any queries you had along the way. Providing responsive, helpful service is something we take great pride in, so it's wonderful to know Rebecca made such a positive difference for you.

We'll be sure to pass your kind words on to Rebecca, she'll be delighted to hear them.

Best wishes, Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

First time leasing used

I have never leased a used car before, but the offering from ECS is pretty solid being an 'all inclusive' type package. With maintenance etc thrown in there aren't really any concerns with the car being out of warranty. I am very happy with the vehicle I chose, one thing I would advise is if you see a car you like on the website don't spend too much time thinking about it - I missed a couple of alternative options trying to make my mind up. If you reserve the car you are not obligated to take it up until your agreement is signed, so it buys you some time and takes it off the site and secured for you. Many thanks to Riccardo for processing my order and dealing with my questions.

10 July 2026
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Reply from The Electric Car Scheme

Hello Matt,

Thank you so much for this fantastic review, and welcome to the world of electric motoring with your first used lease car.

We're delighted to hear you have found our all inclusive package reassuring, especially when it comes to maintenance being covered so you don't need to worry about the car being out of warranty. It's great to know you are very happy with the vehicle you chose, and thank you for sharing that helpful tip about reserving a car early, that's a brilliant piece of advice for anyone browsing our website.

We'll also be sure to pass your kind words on to Riccardo, he'll be delighted to know his help processing your order and answering your questions made such a difference.

Thank you again for taking the time to share your experience with us.

Best wishes, Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

Really friendly and helpful

The level of service and in particular the communication was excellent

23 June 2026
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Reply from The Electric Car Scheme

Hi Alex,

Thank you for your fantastic review.

We're delighted to hear that you had such a friendly and helpful experience, and that our communication stood out to you throughout your journey. Providing clear, excellent communication is something we take great pride in, so it's wonderful to know this really came across.

Thank you again for taking the time to share your feedback with us.

Best wishes, Mehdi @ The Electric Car Scheme

Rated 5 out of 5 stars

Brilliant service Marcus white could…

Brilliant service Marcus white could help enough.

15 June 2026
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Reply from The Electric Car Scheme

Hi Jack,

Thank you for your fantastic review.

We're delighted to hear that you received brilliant service and that Marcus White was so helpful throughout your journey. Providing knowledgeable, supportive assistance is something we take great pride in, so it's wonderful to know that Marcus went above and beyond to help.

We'll be sure to pass your kind words on to Marcus – he'll be delighted to hear them.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 2 out of 5 stars

Positive initial experience but once…

Positive initial experience but once the car has arrived with paint defects they seem unable to gain traction with the supplier to fix the issue.

4 June 2026
Unprompted review
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Reply from The Electric Car Scheme

Hello,

Thank you for taking the time to share your feedback.

We're pleased to hear that your initial experience with setting up the lease was positive, but we're very sorry to learn that this has been overshadowed by the issues you've experienced with the vehicle's paintwork.

We completely understand how disappointing it must be to take delivery of a new car and then encounter defects that have not yet been resolved. This is not the experience we want for our customers, and we appreciate the frustration this situation has caused.

We take concerns like this very seriously and would like the opportunity to better understand what has happened and review the current status of your case. I will be in touch to discuss this with you directly and ensure we are doing everything we can to support a resolution.

Thank you again for bringing this to our attention. We value your feedback and hope we can work towards a satisfactory outcome.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Electric Car Scheme were very professional

The Electric Car Scheme were very professional at every step and are always available to explain things and help with the process of choosing and delivery of a car

13 July 2026
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Reply from The Electric Car Scheme

Hi Edwin,

Thank you for your wonderful review.

We're delighted to hear that you found the team professional and supportive throughout your journey. Choosing a new vehicle can be a big decision, so it's great to know that our team was always available to answer questions, explain the process and provide guidance whenever it was needed.

Making the experience as straightforward and stress-free as possible is exactly what we aim for, from selecting the right car through to delivery day.

Thank you for choosing The Electric Car Scheme and for taking the time to share your feedback. We truly appreciate it.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Hiring Company Engagement

I can honestly not recall experiencing the level of service I recently received from Jagg at ECS.

I am planning to use my lease vehicle abroad and despite requesting permission a number of weeks ago, I had not received a response from the hiring company.... cue Jagg!

After several failed attempts to contact the hiring company, I raised this with ECS in the hope that they could support and can honestly say that without Jaggs endeavour and the willingness to take ownership of the issue, I would probably be in a position where my travel plans would be in jeopardy.

Jagg owned this from the point of raising to the resolution, whilst proactively communicating status updates where applicable.

My family and I are truly grateful to Jagg!!!

Thanks very much.

29 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Stephen,

Thank you for taking the time to leave such an incredible review.

We're absolutely delighted to hear about the exceptional support you received from Jagg. Going above and beyond for our customers is something we strive for every day, and your feedback is a fantastic example of what great ownership and customer care look like in practice.

We completely understand how stressful it must have been to be waiting for a response while trying to finalise important travel plans. It's wonderful to hear that Jagg stepped in, took ownership of the situation and remained committed to finding a resolution, all while keeping you proactively updated along the way.

Your comments about Jagg's determination, communication and willingness to see the issue through from start to finish are incredibly rewarding to read. We'll make sure your feedback is shared with him and the wider team, as recognition like this means a great deal.

Thank you for placing your trust in us, and we're thrilled that your travel plans could proceed without further concern. On behalf of everyone at The Electric Car Scheme, we hope you and your family have a fantastic trip and enjoy many more happy miles ahead.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 1 out of 5 stars

honestly one of the worst companies ive…

honestly one of the worst companies ive had to deal with. dont answer emails when main contact is on holiday, lied about stock being available and being able to hit timing i needed i assume all to push the sale through. forced to use them due to my company using them

28 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Dear Helen,

Thank you for  taking the time to speak with our Sales Manager Jay and  providing him with more context regarding your review.

Whilst it is always upsetting to see a poor review, we appreciate your feedback and I am sorry that we have not met your expectations on this occasion. We always value employees feedback as it is an opportunity for us to learn and make improvements.

I can see that you emailed Chris on the evening of the 21st of July and after seeing Chris's out of office, you forwarded your email to our Support Team. My colleague Mehdi did reply on at 9:30am on the 22nd of July but it would appear this response hasn't reached you. We apologise if this resulted in you feeling we had let you down.

Jay has confirmed that you are happy with the level of service you have received from Chris and that since your review we have confirmed that your vehicle is on track with the originally ETA.

We will of course keep you updated should there be any changes to your order.

I do want to ensure that our wider audience know that it is not mandatory for employees to use the salary sacrifice scheme, it is an employee benefit that is optional. Employees can still seek alternative options privately if they want too.

We hope you love your new EV when it arrives.

Best Wishes,

Sara @ The Electric Car Scheme

Rated 5 out of 5 stars

Great customer service

28 July 2026
Unprompted review
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Anthony,

Thank you for your review.

We're delighted to hear that you received great customer service.

Thank you for choosing The Electric Car Scheme and for taking the time to share your feedback.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Aaron was super helpful all throughout…

Aaron was super helpful all throughout the process, being quick to reply to any queries I had. I won't hesitate to recommend to anyone thinking about getting an EV.

27 November 2025
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Reply from The Electric Car Scheme

Hi Matt,

Thank you for your fantastic review.

We're delighted to hear that Aaron provided such helpful support throughout your journey. Responding quickly to questions and making sure our customers feel supported every step of the way is exactly the level of service we strive to deliver, so it's wonderful to know that Aaron made your experience such a positive one.

It's especially rewarding to hear that you wouldn't hesitate to recommend us to others considering making the switch to an EV. Recommendations like yours mean a great deal to the whole team.

We'll be sure to pass your kind feedback on to Aaron – he'll be delighted to hear it.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Michel and Brandon were very helpful.

Michel and Brandon were very helpful.

They were always available when I called, and when I needed a call back, they called back at a time that was convenient for me. They offered great support and follow up.

30 June 2026
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Reply from The Electric Car Scheme

Hi Christopher,

Thank you for your wonderful review.

We're delighted to hear that Michel and Brandon provided such great support throughout your journey. Being available when our customers need us and adapting to schedules wherever possible is an important part of the service we aim to provide, so it's fantastic to know that their communication and responsiveness made a positive difference to your experience.

We'll be sure to pass your kind feedback on to both Michel and Brandon. They will be delighted to hear that their support was appreciated.

Thank you for choosing The Electric Car Scheme, and we hope you're enjoying your new vehicle.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Tesla Model Y Performance

We have been using the Electric Car Scheme for around 18months now. Having received a few vehicles from them now I must say there Customer Service is second to none. You have your own dedicated accounts manager who is only a phone call away to help you out with any issues. Big shout out to Charlie who has worked alongside us processing our orders smoothly and keeping us up to date throughout the whole process. If your looking for any type of vehicle I strongly recommend The Electric Car Scheme.

16 July 2026
The Electric Car Scheme logo

Reply from The Electric Car Scheme

Hi Jak,

Thank you for such a fantastic review and for your continued trust in The Electric Car Scheme over the past 18 months.

We're delighted to hear that you've had such positive experiences across multiple vehicle orders and that our customer service has consistently met your expectations. Building long-term relationships with our customers is incredibly important to us, so feedback like this is especially rewarding.

It's wonderful to hear that having a dedicated account manager has made a real difference and that support has always been just a phone call away when needed. We'll be sure to pass your kind words on to Charlie, who will be thrilled to hear how much you value his support. Keeping customers informed and ensuring orders progress smoothly is exactly the level of service we strive to provide.

Thank you for your recommendation and for choosing The Electric Car Scheme time and time again. We look forward to supporting you with many more vehicles in the future.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 4 out of 5 stars

Lewis was very helpful

Lewis was very helpful, diligent and patient as he explained the options and services available to me. The only issue was the original date window provided for delivery of the car was substantially earlier than the actual delivery which was very disappointing.

30 June 2026
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Reply from The Electric Car Scheme

Hi Debbie,

Thank you for taking the time to leave a review and for your valuable feedback.

We're pleased to hear that Lewis was helpful, diligent and patient throughout the process, taking the time to explain the options available and support you in making the right decision. We'll be sure to share your kind comments with him.

We're sorry to hear that the delivery timeline did not meet your expectations. We completely understand how disappointing it can be when the actual delivery date differs significantly from the original estimate provided, particularly when you're looking forward to receiving your new vehicle.

Your feedback is incredibly important to us, and while we're grateful for your 4-star review, providing a 5-star experience is always our goal. A member of our team will be reaching out to better understand your experience and explore what we could have done differently to improve it.

Thank you again for your feedback and for choosing The Electric Car Scheme. We hope you're enjoying your new vehicle despite the delay.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Brilliant service and a pleasure to speak with

Brilliant service and a pleasure to speak with really helpful

13 July 2026
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Reply from The Electric Car Scheme

Hi Stephen,

Thank you for your fantastic review.

We're delighted to hear that you received brilliant service and found the team helpful throughout your experience. Providing friendly, knowledgeable support is something we take great pride in, so it's wonderful to know that this came across in your interactions with us.

Thank you for taking the time to share your feedback and for choosing The Electric Car Scheme. We really appreciate your support.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Louis was very helpful

Louis was very helpful, found us a car we liked and it was a smooth process. Looking forward to my EV.

24 June 2026
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Reply from The Electric Car Scheme

Hi Callum,

Thank you for your lovely review.

We're delighted to hear that Louis was able to help you find a car that was right for you and that the whole process was smooth and straightforward. Finding the perfect vehicle is one of the most exciting parts of the journey, and it's great to know that Louis made the experience an enjoyable one.

We'll be sure to pass your kind feedback on to Louis, who will be delighted to hear it.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

5* from start to finish

A really easy, quick and stress free experience from start to finish. Extremely happy. Many thanks to Sarah Giles and Alex Antoni and their in depth knowledge.

22 May 2026
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Reply from The Electric Car Scheme

Hi Tommy,

Thank you for your wonderful review.

We're delighted to hear that your experience was easy, quick and stress-free from start to finish. Creating a smooth and straightforward journey for our customers is exactly what we strive for, so it's fantastic to know that this was your experience.

It's especially great to hear that Sarah Giles and Alex Antoni were able to support you throughout the process. Their knowledge and expertise are invaluable, and we're pleased that their guidance helped make the experience such a positive one.

We'll be sure to pass your kind feedback on to both Sarah and Alex – they'll be delighted to hear it.

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Emmanuel needs a raise!

Emmanuel has been incredible from start to finish. Top top guy!

15 July 2026
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Reply from The Electric Car Scheme

Hi Adrian,

Thank you for your fantastic review.

We're delighted to hear that Emmanuel provided such outstanding support throughout your journey. Feedback like "incredible from start to finish" is wonderful to receive, and it's a real testament to the level of service and dedication he brings to our customers.

We'll be sure to pass your kind words on to Emmanuel – we're sure he'll be thrilled to hear them!

Best wishes,
Sarah @ The Electric Car Scheme

Rated 5 out of 5 stars

Easy, quick process

Easy ordering, rapid delivery and transparent pricing

1 December 2025
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Reply from The Electric Car Scheme

Hi Kevin,

Thank you for your great review.

We're delighted to hear that you found the ordering process straightforward, the delivery speedy and the pricing transparent. We work hard to make the journey to an electric vehicle as simple and hassle-free as possible, so it's fantastic to know that this was reflected in your experience.

Thank you for choosing The Electric Car Scheme and for taking the time to share your feedback. We hope you're enjoying your new vehicle and all the benefits that come with it.

Best wishes,
Sarah @ The Electric Car Scheme

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