Charlie (Elliott) from the electric car scheme has made my experience blissful from start to finish. He consistently kept me up to speed with everything happening behind the scenes, answered all my qu... See more
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Shipping Building, UB3 1HA, Hayes, United Kingdom
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Really good experience dealing with The Electric Car Scheme through my employer. Shout out to Ben who made the process simple and effective. Would definitely recommend them to all.

Reply from The Electric Car Scheme
Easy and helpful customer service. Regular updates provided throughout. Home delivery was excellent.

Reply from The Electric Car Scheme
The company were extremely engaged and helpful to the process in particular Rebecca McCue-Martin who responded to any queries that we had very promptly and helpfully

Reply from The Electric Car Scheme
I have never leased a used car before, but the offering from ECS is pretty solid being an 'all inclusive' type package. With maintenance etc thrown in there aren't really any concerns with the car being out of warranty. I am very happy with the vehicle I chose, one thing I would advise is if you see a car you like on the website don't spend too much time thinking about it - I missed a couple of alternative options trying to make my mind up. If you reserve the car you are not obligated to take it up until your agreement is signed, so it buys you some time and takes it off the site and secured for you. Many thanks to Riccardo for processing my order and dealing with my questions.

Reply from The Electric Car Scheme
The level of service and in particular the communication was excellent

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
Positive initial experience but once the car has arrived with paint defects they seem unable to gain traction with the supplier to fix the issue.

Reply from The Electric Car Scheme
The Electric Car Scheme were very professional at every step and are always available to explain things and help with the process of choosing and delivery of a car

Reply from The Electric Car Scheme
I can honestly not recall experiencing the level of service I recently received from Jagg at ECS.
I am planning to use my lease vehicle abroad and despite requesting permission a number of weeks ago, I had not received a response from the hiring company.... cue Jagg!
After several failed attempts to contact the hiring company, I raised this with ECS in the hope that they could support and can honestly say that without Jaggs endeavour and the willingness to take ownership of the issue, I would probably be in a position where my travel plans would be in jeopardy.
Jagg owned this from the point of raising to the resolution, whilst proactively communicating status updates where applicable.
My family and I are truly grateful to Jagg!!!
Thanks very much.

Reply from The Electric Car Scheme
honestly one of the worst companies ive had to deal with. dont answer emails when main contact is on holiday, lied about stock being available and being able to hit timing i needed i assume all to push the sale through. forced to use them due to my company using them

Reply from The Electric Car Scheme
Aaron was super helpful all throughout the process, being quick to reply to any queries I had. I won't hesitate to recommend to anyone thinking about getting an EV.

Reply from The Electric Car Scheme
Michel and Brandon were very helpful.
They were always available when I called, and when I needed a call back, they called back at a time that was convenient for me. They offered great support and follow up.

Reply from The Electric Car Scheme
We have been using the Electric Car Scheme for around 18months now. Having received a few vehicles from them now I must say there Customer Service is second to none. You have your own dedicated accounts manager who is only a phone call away to help you out with any issues. Big shout out to Charlie who has worked alongside us processing our orders smoothly and keeping us up to date throughout the whole process. If your looking for any type of vehicle I strongly recommend The Electric Car Scheme.

Reply from The Electric Car Scheme
Lewis was very helpful, diligent and patient as he explained the options and services available to me. The only issue was the original date window provided for delivery of the car was substantially earlier than the actual delivery which was very disappointing.

Reply from The Electric Car Scheme
Brilliant service and a pleasure to speak with really helpful

Reply from The Electric Car Scheme
Louis was very helpful, found us a car we liked and it was a smooth process. Looking forward to my EV.

Reply from The Electric Car Scheme
A really easy, quick and stress free experience from start to finish. Extremely happy. Many thanks to Sarah Giles and Alex Antoni and their in depth knowledge.

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme

Reply from The Electric Car Scheme
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