I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by te... See more
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In the past I had trouble finding the right battery replacement for my e-bike Prior websites never provided the right specs Or voltage output. ElectricByke’s website made the process transpa... See more
Company replied
ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter a... See more
The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all pac... See more
Company replied
Company details
Written by the company
At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.
Contact info
20124, Clifton, United States
- (888) 334-1710
- info@electricbyke.com
- electricbyke.com
Hasn’t replied to negative reviews
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Packaging was poorly established for…
Packaging was poorly established for the 3000 mile transfer from your location in Florida to Central Oregon. The battery was sliding around in the box with only paper on top. I’m hoping none of the cells have been damaged from bouncing around. I would recommend using foam spray bags, for a safe fit with no sliding and better protection.

Reply from Electricbyke.com
Fender kit
Came with no directions and the hardware was scattered throughout the box. Need directions and better packaging

Reply from Electricbyke.com
The “Universal charger” that was sent…
The “Universal charger” that was sent only charged my defiant once and i had my bike die on me and whenever i plug it in it reads as fully charged

Reply from Electricbyke.com
Poor customer service
Get back to me , this is the wrong part and I have been trying to return it for several weeks. No one ever gets back to me

Reply from Electricbyke.com
Exactly what was expected
Exactly what was expected! Bolted up just like a factory installation!!!
Thank you !!!!
Had a great experience with building…
Had a great experience with Bill owner is a very very professional, and nice gentleman could not be any more kinder

Reply from Electricbyke.com
THE BEST OF THE BEST!
The company is AWESOME! They processed my order quickly & my bike was CAREFULLY packed with extremely easy to read instructions. AND IT WAS FLAWLESS. It's very rare that I offer my opinion but in this case, no words could describe how pleased that I am with the quality of the bike & service that I was given. As a matter of fact, I believe that the bike easily out performed my expectations. And in the near future when I purchase ANYTHING electric it is the Company that I will turn to & I HIGHLY RECOMMEND TO ALL!

Reply from Electricbyke.com
price was good, shipping was ok, follow threw was great
ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter as i wasnt expecting a bell. bike came in a week which is decent time considering its a drop ship.
Order was shipped right away
Order was shipped right away. Always there to answer any questions you may have. 100% recommend using them.

Reply from Electricbyke.com
Electricbyke is the BEST !
Electricbyke is an absolute pleasure to do business with. They far exceeded my expectations.
Keep up the good work.

Reply from Electricbyke.com

Reply from Electricbyke.com
I ordered a rack for the back of my…
I ordered a rack for the back of my bike, but it never came. I order again and I was sent one that does not fit. I can't seem to order one for my style of bike. My Bike is a Jupiter Bike Defiant. If I ever get the correct one, I want to order one for my second matching bike.

Reply from Electricbyke.com
Poorly made bike
The bike came with damage headlights. Rack assembly is hard to fit to frame. Center shaft has a strip bolt and so now i will have to try to fix the bike first. Dont buy from this company with poor quality made bikes.

Reply from Electricbyke.com
I ordered a new battery for my e-bike…
I ordered a new battery for my e-bike and received it quickly and with a discount!

Reply from Electricbyke.com
Very friendly staff supportive good…
Very friendly staff supportive good communication will go out of there way to make a customer happy, will continue to purchase there products

Reply from Electricbyke.com
I apologize for my previous review
I apologize for my previous review, my issues were solved and dealt with in a quick manner.

Reply from Electricbyke.com
Ecotric Hammer bike
I purchased the hammer bike in July of 2022.
Great bike and some accessories for it. I broke the controller brackets trying to move it on my handlebars and I couldn't find any more in the accessories to replace. Be careful once you install it on the handlebars don't try and move it like I did.

Reply from Electricbyke.com
Elegance
I love my ebIke. I chose a 22” for my height of 5’ 1” and I’m a senior.
I wanted to be able to control it instead of it controlling me.
I’m very happy with my purchase. I ordered a rear view mirror to see behind me.
I put my cell phone & water bottle in the basket.
My son put it together for me, assembly was easy.
I hope to get many years of bike riding from my e bike.

Reply from Electricbyke.com
I like the bike but was disappointed…
I like the bike but was disappointed that it didn’t have the safety items other bikes have; front and rear lights. Also no USB port to charge external devices (lights). Also that I could only get white as a color. That you can only order a limited amount of accessories, it was hard to figure out what will fit the bike and I have had to return baskets and racks that didn’t fit. I haven’t rode it yet as I’m waiting on items for it. Also no walk setting. I bought the bike from the place that makes them.

Reply from Electricbyke.com
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