Elavon UK Reviews 

Stuart was pleasant, polite and efficient. It was a pleasure to speak with someone who immediately understood the issue and offered good advice. Thank you.

We had an ongoing issue with accessing some information. Once explained Stuart King identified and resolved the issue straight away but was clearly engaged and keen to help. Excellent customer service!

Simon was very helpful today. He took the time to understand our requirements and provided clear, efficient support throughout. A great experience and excellent customer service.

Simon was so helpful and patient sorting out an issue with logging on. Really makes a difference.

The gentleman was very understanding and patient guided me through the process

Just wanted to say how amazing Keeva Byrne was when I called on Tuesday the 6th January 2026. Keeva was very knowledgeable helped me glide through my query with ease. I would highly recommend Keeva. I had what I thought where very frustrating queries that were answered professionally and with efficiency.

Amir was really quick to respond and help with my enquiry and was incredible friendly and knowledgeable.

They are a thief
They stole my money £200 and they still want me to use the terminal machine to stoling more money!!! Just received a call from credit style !! They ask for outstanding balance !!
Don’t trust alavon never

Stay away worst company I’ve ever dealt with not only did they with hold my cash flow due to fraud which happened to me they treated me like I was the criminal I’ve been in business for 23 years and used various companies for my card machine services but this company just wants there money and bugger the rest please please do not go near this company

Bradley saved our christmas. He went the extra mile to ensure we were able to take payments on our new website over Christmas following Shop Pay removing the ability for our customers to pay at 5pm on Christmas eve. 5*

Terrible company to deal with.
Cancelled our account after one chargeback that ended up being resolved. I can see why Elavon has such terrible reviews from many other businesses. Avoid at all costs!

Always great service from their support. Darren Smith was very helpful!

Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and what they mean, so a proper learning experience. I managed to get done what I needed to do with confidence. Many thanks Lorna :-)

The worst customer service ever I’ve seen in my life… very far from being professional.

I have no ideas and knew nothing about in your company business but know that it was in payment receipt on back of your name of company business for something else on the purchased by credit cards but now big change of new modern technology

Simon held on the line and guided me through each step until my query was completely resolved.

We are a UK business who previously used Elavon Connect as our merchant processor. In November 2025, we issued a batch of customer refunds through our payment gateway which were shown as processed on our side. Shortly afterwards, the refund batch was cancelled by Elavon Connect and our merchant account was closed.

Since then, we have been trying to understand how the refunds can be completed for the affected customers. As of today, multiple customers are still waiting for funds that were intended to be returned, and despite ongoing communication with Elavon Connect and our gateway provider, we have not yet received a clear operational solution or a confirmed route for these refunds to reach the cardholders.

This has caused significant pressure on our business because customers are asking daily for updates, and we have no definitive explanation to give them. We have also requested written clarification from Elavon Connect regarding why the refund batch was cancelled and what the next steps should be, but unfortunately we have not received a final resolution yet.

We fully understand that fraud and risk controls are part of any financial service, but when refunds are reversed or cancelled, it is important to provide transparent reasoning and a clear means for customers to receive their funds. In our case, the lack of clarity and practical resolution has left us in a difficult position with our customers, and has affected our business reputation.

We genuinely hope that Elavon Connect reviews the situation and provides a direct route to resolve it, as we simply want our customers to receive the refunds intended for them and to close this matter properly.

Very helpful and resolved the issue that I had