The Agent was helpful and assured to provide the solution to the logging issue. He was calm and patient to assist us. In addition, he suggested a new contract with price reduction etc.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Just wanted to say how amazing Keeva Byrne was when I called on Tuesday the 6th January 2026. Keeva was very knowledgeable helped me glide through my query with ease. I would highly recommend Keeva.... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.4
Excellent
7K reviews
Asks customers to review
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Lovely Chap on the phone.
12 March 2026
Bradley was very calm and helpful…
Bradley was very calm and helpful talking me through things. I was stressed and confused and he made everything more understandable.
6 March 2026
Thank you to Daniel and the team
Thank you to Daniel and the team. Super quick handling of our issue.
6 March 2026
MyOpayo
Daniel was professional and helpful with regards to my enquiry. We received a timely reply to enable us to manage our account.
6 March 2026
Charged and then returned with a fee!
I ordered products from brinsea.co.uk and paid for them. The money was deducted from my account, but the payment was returned with a currency conversion fee. Afterwards I was advised to try paying via PayPal, but again the money was taken and the payment was returned with an error: “PayPal returned an error, please try a different card.”
The payment gateway is completely unusable. I tried many times, with the same result
5 March 2026
Unprompted review
Transaction Error
We had an unfortunate issue with the transactions on our card machines. Majella was supportive, patient, thorough, and communicative during the whole process. Thanks again to the customer service team.
3 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Infinite loop of automatic answering
I was directed to the customer call number to make changes to my account, but the automatic answering takes you in a repeated infinite loop that never connects to anything.
Seems like a very convenient way to make it exceptionally hard to cancel or change your service with them, which is just deceptive.
3 March 2026
Unprompted review
Reply from Elavon UK
Thank you for taking a moment to share your experience with us, Jean. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66895, and we will call you directly to assist. We look forward to hearing from you. Warm regards. ^Heather
Very helpful
Something I had been working on for a couple of months was solved in a matter of minutes with a a very helpful chap.
2 March 2026
Great customer support from Daniel 🤩 …
Great customer support from Daniel 🤩 We were struggling to set up our account but Daniel was really patient in guiding us through each step and explaining how to use the portal, thank you we couldn't have done it without him.
2 March 2026
I received a great customer service…
I received a great customer service from Stuart King
27 February 2026
Lorna was super friendly
Lorna was super friendly, patient, and helpful. She explained everything clearly and gave me exactly the help I needed – plus she made me laugh!
26 February 2026
Reply from Elavon UK
Thanks for the shout out. We're glad you received wonderful service from our agent Lorna and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Excellent service from Andem
Excellent service from Andem - Fixed my issue within 2 minutes
26 February 2026
Quickly sorted!
Lovely call to Lorna, who answered and sorted my query within a couple of minutes. Thank you!
26 February 2026
Reply from Elavon UK
We appreciate the shout out. We're glad to hear our agent Lorna went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
It is extremely hard to log in to…
It is extremely hard to log in to Elavon connect. Everytime it says the password is wrong and we have to change it. It takes a while for emails to be answered.
25 February 2026
Unprompted review
Reply from Elavon UK
Thank you for taking the time to share your honest feedback, Mrs. Evelyn. We hope you know it's not our intention to let you down in anyway. If you would like to discuss your experience further, please send us an email with your phone number and MID to askelavon@elavon.com, including reference number 66617. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Always quick and helpful.
23 February 2026
Great support from Andem today
Great support from Andem today, resolved in under 5 mins
23 February 2026
I wanted to take a minute to say a huge…
I wanted to take a minute to say a huge thankyou to Lorna Yates, she went out of her way to help me with an issue and i really appreciated it. Thank you Lorna
19 February 2026
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