EK Water Blocks Reviews 625

After waiting several months for my LGA1700 direct die upgrade kit, it turns out I have been sent a kit with hardware that doesn’t work. Despite EK acknowledging a manufacturing problem exists, and claiming (in forums) they stopped order fulfilment to prevent defective hardware being sent to customers, they are still sending defective contact frames and uneven cold plates.

Their response to the issue has been poor and rather telling of their attitude towards their customer base.

Rather than set-up a dedicated fast track process for replacement parts, customers join the queue of existing support tickets, and EK are now quoting 5 days just to respond to a ticket (it used to be 2 days) as a result of the extra burden.

Furthermore despite acknowledging the manufacturing defect exists I have seen accounts from forums, that EK are insisting on pictures of the contact patch being sent, this requires the customer to fully install known bad hardware into their PC, a bizarre policy decision on their part.

This isn’t the first time I’ve been a victim of EK, I purchased the vector trio 4090 ABP water block, installed and commissioned my build only to discover that the cold plate outside the gasket line is dirty, greasy with manufacturing residue which shows up under RGB lighting.

I like the design style of EK stuff, but given poor QC and a very poor response to known manufacturing defect in one of their products, I can’t recommend them and will seek to avoid them for future builds.

Such beautifle smart people always ready to help. Always had time to answer on all my questions. 5 stars!

EK-Quantum Vector² Strix/TUF RTX 4090 D-RGB - Nickel + Plexi - pricey & unnecessary, but so cool & worth it :)

What an honor it is to be a customer of EK. Although I had issues with a expensive item. The return and replacement process was handled professionally and quickly. I believe that the support team truly cares about their customers. Thanks again!

The crew at EKWB is outstanding. It’s always a nervous feeling to order something online especially from overseas. The customer service from EKWB is first class! They have great communications and were very helpful in helping me get my order changed. The process was a great experience. Would definitely recommend and purchase from EKWB again.

Great overall experience. Very helpful customer support.

From a US distributor, I received EK tubing that didn't seem right -- it came off the compression fitting too easily, in my view, (but this is my first attempt at water cooling, so I'm unsure). This could have been a disaster in a water-cooler computer system. EK customer service helped diagnose the problem. It turns out the US distributor (not EK!) sent tubing of the wrong size -- a mix-up in the warehouse. EK customer service was very helpful, even though they weren't the cause of the problem. Excellent customer service.

I recently made a purchase from ekwb and for some unknown reason my email / payment method was flagged and suspected of being fraudulent. Immediately with that happened a friendly and professional customer support contact named Nika B. Sent me an email to verify my purchasing payment method before releasing my order for shipping.
When I replied to her email, I was multitasking and sadly the email I sent her had the most abysmal grammar that I had ever written in my life. Despite of that, unbelievably she understood the whole email, replied and took care of the whole situation in a concise easy and timely manner. I'm planning on making a few more orders in the next few days, and if any situation arises I'd be more than happy if Nika was my contact.
Thanks a ton for the help!
I will be buying again from ekwb.

Great products, fantastic support! If you have questions about something before or after you buy it, reach out to their support and ask. They are extremely helpful and responsive. I have been building water cooled PCs with exclusively EK parts for over 10 years and have never had any issues. Their stuff is pricey but it's made to last!

Hello.

I haven't had much luck lately replacing a pump in a EK Phoenix AIO cooling solution. I recieved a quote on a new pump + vat + shipping. I kindly asked if i could get a precise/total amount of what it would cost, but was rejected since they could only calculate when the order is in progress. I did mention to the support agent that as a student, it's quite hard to find the money and it was important. They answered that it's a product that's not in production anymore and they have limited amount of spare parts left. So i ordered and recieved the part. Asked for additional information as a part replacement video and was rejected again. No info.

I found a video, which i followed after replacing the pump by pulling the screws and the unit out. Out of curiosity, i filled my two radiator/pump/res units which was in the system, to try get the bubbles out. Again, following the instructions on YouTube.

When i assembled everything, the fans and pumps stopped working on both loops to CPU and GPU. I pulled it out again and figured out that the small PCB board isn't working properly, since i tried both fans and pumps on a third set i have (really like those kits!) I then know it's broken. Now i have two non-working loops in the system.

Following their video for maintenance, must have caused overflowing coolant while filling up the loop to hit the backside of the PCB board and cause a short. It does show in the video to move it around in different angles after filling up multiple times.

So, back to support again.. Asked for guidance and got a new quote again for a PCB + vat + shipping, which i need two of now. I did try to ask if there is another way but haven't really had much luck so far and getting the same reply, that there aren't much left in stock since it's a product that's not in production anymore.

I payed:
91,25 euro for a pump including vat and shipping.

I need:
2x PCB boards for 34 euro + vat + shipping.

I didn't get any instructions, guidance or any information about the total amount. Only rejections.

I wouldn't recommend buying closed AIO systems from EKWB, even tho they are really nice with quick disconnects. (Not in production anymore)

Kind regards,
Kaspar D.

intuitive web-shop to put your custom loop together. fast and helpful support. always again

An innovative company focused on the highest quality. In particular EK’s quantum fittings range are top notch, it only takes half a second to hold one to realise how well made all their stuff is. Recommended!

I had ordered the wrong size of an item and changed my mind on another item before the order was processed.

Customer Support was very helpful and friendly, changed my order and even answered additional questions that I had.

I was looking for an extra DisplayPort cabel, as I couldn't source it on my own.
Support was very helpful with info and my order was processed, and received the cabel next day.

Had to change an item on my order because of no stock available and asked if they could replace for one in stock. They were very helpful and the ticket process and reply was simple and quickly answered. No unnecessary delays to my order because of the change and delivery was quick also!
Excellent service and support! Thanks EK

I recently reached out to customer support to ask a question about a sale when I got the answer to that question. I asked a different question about 2 complex parts that say on the web site they don’t fit together, I was immediately referred to a technical support rep were my question was solved.

Friendly and fast customer service. The matter was taken care of in a few minutes. A very satisfied customer.

I recently had to contact the customer support from EKWB, and I must say, I am impressed! The support I received was not only fast, but it was also very helpful. The team was responsive and knowledgeable, and they went above and beyond to ensure that my issue was resolved. Overall, I had a great experience and would definitely recommend EKWB to anyone looking for Water cooled PC parts and good service. Thank you!

EKWB have never let me down. I've ordered from them many times over the years. Only had few issues which were quickly resolved by their fantastic support.