Ekster® Reviews 

I've owned a few Ekster wallets, and both the product and the service have always been phenomenal !!!

This was my first purchase from Ekster. I contacted customer service because the Forest Green Cardholder Pro, which was my preferred colour, was not included in the Father’s Day promotion available on some of the other colours.

The initial response was quick and encouraging. However, as the request progressed, some replies took longer, the process began to feel drawn out, and a few responses felt somewhat generic rather than directly addressing my specific request. At one point, the delays made me reconsider completing the purchase altogether.

I eventually placed my own order for the Key Case + Wallet Bundle in Forest Green, as it offered better overall value. More than a week after my purchase, Julieta, the Head of Customer Service, reviewed the matter and unexpectedly issued a $28 refund for the difference.

What impressed me most was that my order had already been completed, and the matter could easily have been considered closed. Instead, Julieta still took the time to review the previous correspondence and honour the spirit of my original request.

Her involvement showed me that Ekster genuinely reviews customer concerns and is willing to go beyond simply closing a support case once a purchase has been made. Although parts of the communication process could have been faster and more direct, the final outcome demonstrated the quality of Ekster’s customer care and left me with a very positive overall impression.

The refund was an exceptionally thoughtful gesture and far beyond what I expected. It reflected not only excellent customer service, but also genuine kindness, care, and goodwill.

Thank you, Julieta, for your exceptional support and for making my first experience with Ekster a memorable one.

I purchased the twin vacuum packs and pump in November 2025 and have used it on numerous short holiday trips. We were going on holiday in early June and wanted to use the packs. Unfortunately the pump didn't run for more than a few seconds despite an overnight charge

I contacted Ekster with a short video showing the problem. I received an email response within minutes and a replacement was sent within 2 days and arrived in 5 days.
Great service thank you

I had an issue with my wallet , exster stood behind their product and sent a replacement without hassle. I would strongly recommend them.

I recently made a request to Ekster for a replacement Cardholder Nano for MagSafe that was missing from the package that was delivered to my home. My request was directed to Paola who handled the matter in a professional manner and who focused on ensuring a replacement product would be provided promptly. I am very pleased with the responsiveness that Paola gave to my request and I look forward to ordering additional products from Ekster in the future. Sincerely, Wayne Halbleib

Really disappointed with the Travelpack vacuum bags. There is no way it fits 10kg of clothing. Purchased the ekster
TravelPack Air Pump and it works poorly. All in all a waste of money and energy packing the bags for nothing. Unfortunately, purchased two sets. Pitched them as they are that bad.

100% A++++ customer service! They go above and beyond for their customers. And their products are absolutely amazing.

I bought the Ekster wallet for my boyfriend and he LOVES it. All the cards fit in the wallet and pop up with ease. The added money clip holds all the cash. And, the customer service at Ekster is unbelievable! They are real people that take care of their customers and take pride in their products.

Shipping method the company chose is horrible. Just use the main 3 - FedEx, UPS, or USPS. Or at least give us the option to. Genuinely would not order again without a proper shipping method in the future.

I have purchased numerous items from Ekster over the years and always been pleased. Their customer service has been phenomenal! Highly recommend.

The best customer experience is all about smooth delivery, being on time, and giving you top-notch products.

I purchased the Cardholder Pro and initially had an issue with it, but the Ekster customer service was incredibly courteous and responsive in resolving the problem. I also made a mistake during checkout and didn’t receive the free gift that came with my order. They caught the error on their end and still sent the gift afterward, which I really appreciated.

I genuinely love Ekster’s products. I use their slim cardholder wallet—sleek, minimal, and beautifully designed—the TravelPack Vacuum Kit Plus, and their key case. Every item is modern, functional, and thoughtfully made. I’m already planning to buy more.

I strongly recommend Ekster as a company and their products. They’ve earned my trust.

This company is awesome! Ekster's customer service is absolutely outstanding. I purchased an Ekster WESN Microblade knife and I used it and carried it every day. It's a great knife. I took it apart and lost and damaged a couple small parts. Ekster sent me a brand new complete knife! Every single interaction I had with customer service was great. I corresponded with the same person--Valentina--and she was extremely responsive, clear in her communication, extraordinarily and genuinely wiling to help. It was clear that she cared about doing a great job and really supporting Ekster customers. It's so rare to get that kind of service nowadays. I can't speak highly enough of Ekster and Valantina! Thank you! I'm grateful for all you've done for me!

When making an order today, I decided to add a second part to the order which I worked out if I’d ordered as a bundle would have been cheaper.

By the time I tried to cancel, my orders had already been shipped, but Eksters customer service offered me a 25% discount on the purchases to make up for my error, so that I was getting the same deal as I would have as a bundle.

Very good customer service and looking forward to receiving the order. Based on the wallet I already have from them, I’m confident the quality will be high and that it will be a great investment

​⭐⭐⭐⭐⭐ Absolutely Fantastic Product and World-Class Service!
I couldn’t be happier with my purchase from Ekster. The product quality is top-notch—sleek, incredibly well-built, and functions exactly as advertised. What really blew me away, though, was their customer service. I had a minor question about my order, and their support team responded almost instantly, handling everything with total professionalism and care. It’s rare to find a company that delivers both a premium product and a flawless customer experience. I highly recommend Ekster and will definitely be a returning customer!

I have been using Ekster wallets and bags for nearly five years now.

I find there products to be functional, well designed, durable, and stylish.

They are not indestructible. Nothing is. But every time I've had an issue with any of their products, they have made it right. And they have done so quickly.

Their customer service is exceptional, and they stand by their warranties.

I recently had an experience with a backpack that had a zipper that failed after two and a half years of daily use. They offered to either compensate me for the cost of repairs or send a replacement. I very much appreciated having the choice.

I placed an order on June 3rd 2026. I never received my order. On their own site the tracking says failed delivery. I have tried to reach out to them to see where my order is and have not received a response. I bought the wallet as a birthday gift, and today is the birthday, and no gift. I am extremely disappointed with the customer service. The only way to contact this company is via email, and they don’t respond. Save your money, don’t order.

I could only say good things about this company. I purchased the cardholder wallet back in 2022 and it’s been the only wallet I’ve used since. Besides a few dings and scratches it still works the same today as it did when I bought it.

Recently the cash band that it came with has become quite loose over time. I emailed Ekster yesterday about getting a replacement and within minutes I had a reply. The wallet itself is fantastic but I have to say that the customer top notch as well.

I’m thinking about buying another wallet just do support the company even though I don’t need one.

The product itself is of excellent quality and has fully met my expectations.
On top of that, the after-sales support was exceptional. Communication was clear, prompt, and professional throughout the entire process, and the issue was resolved quickly and without any hassle.

It is rare to find both a great product and such a high level of customer care. This experience has given me great confidence in the company, and I would not hesitate to purchase from them again.

Highly recommended!

Purchased a Ekster pro wallet, after only a couple of days of use the leather was separating from the case. Contacted the support to which I had a prompt reply stating that some specialist would get back to me. After sending multiple emails asking for a timeframe on when this would happen as the wallet is brand new and I’m already having defects. No reply for days feeling constantly ignored