eir Reviews 3,344

They have been telling us that they would be installing fibre cable in our estate for years and still NOTHING! this is an absolute disgrace, they apparently have the infrastructure in the area now, all the other estates around the area have it except us, truly disgusting, do better

I'm unable to access my bills online due to a technical issue. My account will have to be reset and I was told that I may not have access to my previous bills. I phoned customer service and asked, if this was the case, if my previous bills could be posted to me. I was informed that I would have to pay (even though the reason I couldn't access my bills online was because their system wasn't working). I asked to speak to a supervisor and was told by the agent that the supervisor would give me the same informaiton (i.e. I would have to pay to receive my bills). The agent tried to fob me off, but I demanded to speak to a supervisor and was told by the person whom I spoke to that I could get my previous bills posted to me for free. DEMAND TO SPEAK TO A SUPERVISOR IF YOU ARE NOT SATISFIED WITH THE AGENT'S RESPONSE - THEY'RE ALL PRETTY THICK AND WILL NOT BOTHER TO TRY TO HELP YOU IN ANY WAY.

Got fibre broadband installed on the 16 September. Worked for about an hour after installation, then nothing. Waited an additional 4 days (they say their policy is 3 days) to get it repaired. Worked for a few hours then nothing. It is now the 02nd of October, and despite calling them and being told twice that the matter had been escalated, I'm still (17days) without broadband and a landline. Customer service is a joke.

*STAY AWAY* Only giving ONE star because there isn't a option for NONE. Absolute disgraceful disrespectful customer service reps and specifically the so called loyalty team. Loyalty is absolutely nothing to them. Forcing an elderly woman to move to a different provider - who is a customer of 15/20 years with them..... because they couldn't rectify a problem on their side that had been 3 weeks awaiting a contract and a sim card but was told itd be sent on the day of renewal, 3 weeks later , no contact just a bill for 80 euros.....even though in process of a new contract 🙄 (suggested to make payment and that would fix the problem 😡 for a service we didn recieve) they have absolutely no idea what they are doing ...Awful to deal with. Refused to cancel account and told me that was it and there was no one else i could speak so i have to phone again this week in order to cancel the account.....for the 4 th time. I will gladly waste 40 minutes getting through just to be rid of them!!!Absolute time wasters.

We moved into Cornerstone Apartments, Stillorgan, and were promised an exclusive Eir fibre broadband offer: 3 months free subscription. Believing this, we signed up.What actually happened? Eir only gave 1 month free. When we raised this, their representatives, Mr. Prezmark and Mr. Glen, assured us the remaining 2 months would be applied as promised. Trusting them, we continued using the service.But when the next month’s payment was due, no offer was applied, and repeated attempts to contact them via calls, texts, WhatsApp, and even through our concierge received zero response.
This is not just poor service—it’s misleading, irresponsible, and completely unprofessional. Promises are made to lure customers in, then ignored once the money is in.If you’re a Cornerstone resident, beware—Eir’s “exclusive offers” may not actually exist, and getting anyone to respond seems impossible. Truly disappointing experience.

I do not recommended every April increase price over 10% for no reason, this is absolutely scam. Signal is poor and disappear few times per day. Price for broadband is the highest price in Europe. When you try leave they are charge you for period when the service is not available f/e my contract finished 27.09 they are charge me until 11.10. Scam and absolutely not acceptable service.keep away from the eir.

Close to criminal operation trading on the old brand name and heavy advertising.
Deleted twenty years of emails without telling me, now extorting SIXTEEN QUID A MONTH FOR AN EMAIL ADDRESS , only because they know I’ve been using it so long and leaving it is a pain.
Overcharged and double-charged in the past; outright fraud company, don’t trust them in any way.

A waste of time had order broadband rescheduled me twice so I just cancel dem all together

Service constantly dropping out. There’s absolutely no recourse.

i have a full sky package and landline supplier. i received a cold caller from eir, who told me that i could have everything i had already but for a fraction of the price. i was persuaded to sign up . new miniboxes were sent to me and when i looked at the remote control, i saw that there was no record facility. that was a deal breaked for me, so i rang their customer support. a very unhelpful advisor then told me that i could not even get sky sports programmes. he would not listen to a complaint. i was effectively conned and so cancelled the contract.
so yes, the firm deserves its poor reputation and it tried to con me, an octogenarian. do not get tricked like i was almost tricked

They're still charging me for the service which ended in July. I returned the equipment to the eir shop for which I got a receipt and made 2 phone calls to end my contract. Eir denied receiving my 2nd call. The last lady I spoke with actually shouted down the phone to me and wouldn't put me through to a supervisor. The staff were always polite up until then. Beware when ending the contract with them. Record the call of you ending the contract as it might be 'misplaced'

Customer portal never works, you always have to reset passwords or it’s under maintenance and you can’t log in. I dread anytime I need to contact them because the simplest things always end up being a huge hassle. I would not recommend them

The worst company and customer service. I was out of contract and they doubled my price to 109 euros without proper notification. I realised it after 4months, rang them to cancel the service and they need another months notice and another 109 euros even though I am out of contract and not using their service anymore.

91 year old left since 4th Sept with fault reported on line. Living alone, no phone, no panic alarm as it uses the phone line, they DO NO CARE and cannot provide any information or an update.
Horrible horrible company to have anything to do with if only there was another provider.
The review score sums them UP !

Like most telecoms and fibre providers this lot are pretty clueless about customer retention.

They'll phone you a few days after you leave to offer you a 'better' deal.

Of course you'll have found your own actual better deal with another bunch of chancers by then for another year or two.

In our case it was better to leave them and sign up again with them on a new deal.

They might as well close their customer retentions team down as they serve no purpose.

Giving eir a 1 star review is being generous here. I recently was billed by these guys after A YEAR AND HALF of not even using their service. They tried to rob me. I was disgusted.

How the hell can you bill someone that wasn't even using your service??? Trying to get through to a live agent to speak with over the phone was HORRIFIC.

I kept entering my details on the phone about my account number & phone, and everytime I did, the call would just end. An hour and half of this, so I literally had to go to an eir store to talk with them there. They in store were helpful.

But its outrageous they try bill me this. WTAF!! A scummy isp. DON'T go near these guys. Trying to get through to them over the phone was brutal. I will NEVER have anything to do with these fukers again. They better refund my money.

Really poor company, I had a sim only deal with them, but because I spend time out of the country, the payment was missed unknown to me, so they did not reinstate it. Usually companies will try to take the payment again, Eir did not the direct debit was cancelled, and they just continued to add the cost of the 30day contract month on month to the bill on their platform PLUS a late fee the same value so where I should have been paying e17-20 for the monthly sim they were adding e34 to the account. Then they cancelled the sim, and continued to add the late fees after, so they could have just stopped the 30 day contract at the point the DD was missed since I was not locked into a set contract they continued to add charges to my account. They do send email to say your eir bill is ready, but because they had emailed to say it was cancelled I put it off, there was no reason to continue to charge.

One star because zero isn't an option. They sent me the wrong phone three weeks ago, took a week to mail out a return envelope, and still haven't sent me the correct phone. Three 'customer service' people have said they will call me back but nobody has. The last one just kept repeating ' I don't have access to that information' as it seems their call centre and warehouse don't communicate with each other at all. If I hadn't just been locked in to a contract with this stupid upgrade I would be changing provider immediately.

I was warned I’d be mad to switch to Eir, but like a fool I thought the deal was too good to pass up. Egg on my face. Two weeks later I’m still waiting for my old number to be imported. Last week I was told they were ‘having issues’ with Virgin numbers — fair enough, problems happen — but since then? Radio silence. No updates, no courtesy text, nothing.

In my line of work, I wouldn’t dream of leaving a customer in the dark like that. But apparently that’s Eir’s version of customer service. Tried to cancel on web chat? Nope. They insist I call… with a SIM that doesn’t allow calls. You couldn’t make it up.

If you’re happy with a brand-new number, maybe Eir is for you. But if you need to keep your old number, save yourself the grief.”**

I’ve been trying to contact eir for over a month from Australia. I cancelled my account a year ago and it has been hacked with someone locking me out of the account and spending money on my account. This will clearly go against my name on the credit register. Eir have not replied to one of my emails and I cannot ring them. Worst customer service I’ve ever experienced.