Edward Hands & Lewis LTD Reviews 

668
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their fantastic support, helpfulness, and professional approach, often going above and beyond expectations. The service provided is frequently described as brilliant and efficient, making complex processes like moving or writing wills straightforward and stress-free. Reviewers highlight excellent communication, with prompt responses to emails and constant updates, ensuring they felt well-informed and in safe hands throughout their dealings. However, some people were dissatisfied with the customer service at one branch, experiencing rudeness and a lack of willingness to listen, which led to a disappointing overall service.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as friendly, understanding, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, knowledge, and... See more

Response time

People report positive experiences with response times, highlighting the speedy and efficient manner in which... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommen... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

668 reviews

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4.7

All reviews

(668)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional service every time ...

This is the second time I've used Sheltons Solicitors, and once again, the service has been absolutely first class. I primarily dealt with Heather Arme, who was brilliant throughout, and also had contact with Keeley – both were professional, responsive, and a pleasure to work with.

The sale of my property and the purchase of my new one were handled seamlessly. It was clear from the outset that the team at Sheltons are highly organised, proactive, and friendly. They consistently kept me informed and were quick to respond to any queries. Their professionalism really stood out, especially when compared to other solicitors in the chain who were often slow to respond and struggled to provide key documents on time.

A big thank you to Heather, Keeley, and the whole team – I truly appreciate your hard work and look forward to working with you again in the future.

10 June 2025
Rated 5 out of 5 stars

Jodie Bruce was very good at keeping me…

Jodie Bruce was very good at keeping me informed and up to date with the proceedings of the sale of my house and the buying of my flat. Very professional and Liz Collins and the rest of staff at Shelton solicitors id like to say w well done and thank you.
A happy Ms Beverley Furr

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Sheltons Solicitors were really handy…

Sheltons Solicitors were really handy in helping me navigate through the hitches of getting our new home. Heather and more prominently, Jodie were very professional in carrying out their duties and I will recommend them. Jodie was in the forefront of making sure we get the best deal available.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Wills at Sheltons

We have recently updated our wills at Sheltons. It was not entirely straightforward and we have a large estate. Nicole Palmer listened carefully and explained everything throughly step by step. We were impressed by her professionalism and will certainly use Sheltons again

30 May 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish of buying and…

From start to finish of buying and selling my properties. I received an excellent transparent service. All of the staff went above and beyond in order for me to complete on time. I highly recommend to anyone who is looking to buy and sell their property.

30 May 2025
Unprompted review
Rated 4 out of 5 stars

The team

Thorough, no rushing, proffesional and very pleasant.
Harriet & Donna helped us complete our wills which were not simple.
So grateful Sheltons have covered all of our legal work for the last 30 years and have always. A consistent, reliable, very professional and always most friendly and helpful

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Re-writing our wills

Re-writing our wills with Sheltons Solicitors, Hucknall as our original wills were done with them 14 years ago. Nicole Palmer was very helpful in explaining how to express our wishes legally and checked with a senior solicitor to make sure to include everything was exactly right. There were a few errors in the drafts which were amended when we went to sign the final documents. Very pleased with the service.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Conveyancing made easy!

I could not recommend Shelton’s Solicitors enough. They were suggested to us by our estate agent and I can see why. Heather Arme was our main port of call and she was nothing but friendly and extremely helpful through-out the entire process. I would like to say a big thank you to the whole team at Shelton’s Bulwell office for making the process a doddle.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic solicitor, brilliant service

After a separation, we decided to sell the family home, I spoke with the estate agent and they recommended Shelton’s Solicitors as our conveyancer.
From the get go, I dealt with Liz Collins in the Bulwell office and her wonderful assistants, Keeley and Jodie. The amount of stories I’ve heard about solicitors not communicating or responding,
Liz was not like that at all. Every time I emailed she replied straightaway, no matter how silly my questions were, she made the whole process of buying a property on my own far less daunting than I thought it would be and she was very clear in answering any queries, avoiding legal jargon so that I fully understood. I received a breakdown of fees and charges and the whole process was explained to me in advance.
I ported my existing mortgage over and my lender required a letter from Liz, I’d requested this when Liz was on leave and on her return, I thought I’ll just check she received my email, she advised she had and had written the letter already, it was good to go, so excellent communication and super efficient as well.
We completed the process last Friday after a year (first buyers pulled out) and I want to say a huge thanks and express my gratitude for everything you did Liz, you’ve been a pleasure to deal with and I can’t recommend you highly enough, you’ve been brilliant!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Bulwell branch

Bulwell branch
Heather was great with all communication to me from start to finish really pleasing to get a service that flows nicely and takes away the stress of a house sale
Will certainly be using again.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Hannah and Sarah at Syston strongly recommended for conveyancing

Hannah and Sarah at the Syston office were excellent with our conveyancing, it was a difficult time for us and they were there for us every step of the way. They were efficient, helpful and kind, especially when our buyer’s solicitor was making things extremely difficult for all us by being unresponsive and incompetent. All the staff we met at the Syston office were also very kind to us, which was very much appreciated.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Sarah at the Syston

Sarah at the Syston, Leicestershire branch was very understanding and helping throughout the process of selling my flat. Would highly recommend.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Shelton’s, Bulwell

I have recently remade my Will with Sheltons, Bulwell and could not fault their friendly and efficient service. From being greeted by their lovely Receptionist, Rachel. to then being lead through the procedure very clearly and professionally by their trainee Solicitor, Nicole, it was nowhere near as daunting as I had imagined. I would certainly have no hesitation in passing on a recommendation.

10 December 2024
Unprompted review
Rated 1 out of 5 stars

Requesting Money after Completion!

6 weeks after completion I was advised my account was down by £995. Apparently this should have been flagged before I completed. Rebecca Lovett gave me 10 days to pay and this is two weeks before Christmas. Thanks for that. I emailed asking for an explanation as to why I suddenly owe this amount of money and did not receive a reply. This was your mistake and therefore you should in some way be liable for it financially. How do I know there won't be another 'mistake' in 6 weeks and I will owe another £995?

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Sheltons Solicitors Hucknall

Making my first will at Sheltons Solicitors was easier than I thought. Nicole, a trainee solicitor was excellent in explaining all the details and taking me through the process. My draft was quickly sent and a few minor amendments where no problem. Highly recommend Nicole and her team.
Many thanks
Andrew

15 November 2024
Unprompted review

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