Edward Hands & Lewis LTD Reviews 

671
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond. The service provided is frequently described as excellent, with many appreciating the clear communication and efficient handling of legal matters. People highlight the quick response times and the supportive nature of the team, making complex situations much easier. However, some customers also noted issues with communication and staff conduct. A few people experienced slow response times, feeling dismissed, and reported instances of rudeness, being spoken over, or having calls ended abruptly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, thorough, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt service and... See more

Response time

People report positive experiences with response times, highlighting prompt service and availability whenever... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beenita and the team at EHL have been absolutely amazing. We started the house purchase process 9 months ago and the first chain broke down which was incredibly stressful. Beenita was calm, really res... See more

Rated 5 out of 5 stars

From start to finish, Heather Arme and the team at Edward Hands & Lewis were absolutely fantastic! Excellent communication throughout and we felt we were in really good hands. We would really recommen... See more

Rated 5 out of 5 stars

We have twice used Harpreet Grewal's services to write and to review our mirror Wills, and I must say that her knowledge of the subject and the service are both first class. Emails are answered prom... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. Communication was brilliant throughout which i find is rare and Liz Collins, Jodie Bruce and the team were absolutely superb. My house move wasn't straight for... See more


Company details

  1. Lawyer

Written by the company

Edward Hands and Lewis solicitors were established in 1897 and have a strong reputation for legal excellence and client care. We have offices across the Midlands and consultants and lawyers working remotely, dedicated to helping you to achieve your goals.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

671 reviews

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No recent history of asking for reviews

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4.4

All reviews

(671)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michelle Saxton looked after my divorce…

Michelle Saxton looked after my divorce for me earlier in the year. She was amazing! Very professional, helpful and great communication throughout. She made the process much easier and went above and beyond. Highly recommend!

8 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! Terrible service provided by EHL. Was provided with a Final Statement 1 week before completion, and told the figure stated covered "all remaining costs and charges". I paid the balance and the property purchase went through... 11 weeks and 1 day after completion, EHL sent me an invoice for £800 stating due to their own miscalculations in the purchase process, I still owed them money. I have never heard of a Solicitor committing anyone to a property purchase, without enough funds to do so. As everyone knows, moving home is an expensive time, and we trust our solicitor has the correct figures when completing on our purchases. Any surplus savings after the purchase goes on furniture, moving costs, cleaning etc etc... It is completely out of order and unfair of a Conveyancing firm to then request close to £1000, SEVENTY-EIGHT days after completion, due to their own incompetence. Do not use!!
To highlight their incompetence further... when chasing for the "outstanding" amount... they wrote letters, which included threats of debt collectors,.. addressed to my OLD address... the very house they acted upon my behalf, to SELL!! Laughable.

8 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

I reply as the Managing Director of Edward Hands and Lewis Solicitors. We are a regulated firm of solicitors and have been so since 1897. We are extremely proud of our heritage and position within the community. We are aware of the existence of an entirely separate legal entity formerly named EHL Conveyancing. This entity is not us. It is not a solicitors firm. It’s similar name has caused confusion to a number of its customers whom have then placed a Trust Pilot review under our name. We have been able to persuade EHL Conveyancing to change its name to avoid such confusion. It is now called Arrow Conveyancing. We have also launched an appeal with Trust Pilot to have any review that is not ours removed and placed onto Arrow Conveyancing’s platform. If you would like to discuss the above with me please do contact me and I will happily assist.

Rated 5 out of 5 stars

A very human face to the legal world

We have used Edward hands Lewis on several occasions and always found them very friendly and easy to talk to and fairly priced

8 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Professional, knowledgable service

Michelle Saxton at EHL Solicitors handled the financial arrangements for my divorce earlier this year. She was knowledgable and professional throughout, always replied to my queries promptly, and was the one person I could rely on during this extremely stressful time. At one point there was a real concern that my ex was going to try and move back into the house, and Michelle went the extra mile providing legal assistance and support (and this was over a Bank Holiday weekend!). I highly recommend Michelle Saxton at EHL Solicitors; I believe she is the main reason I came out of the situation with my sanity intact.

5 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Family law matter

I used EHL for a family matter that ended up going to court. Throughout the entire process they were extremely helpful & made sure I understood what was happening. I was very happy with the service & would highly recommend using for any family matters.

2 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

I used them for a family matter earlier…

I used them for a family matter earlier this year that needed to be heard in court.

From the beginning the advice was clear, constructive and professional. Emails were answered very quickly and it was easy to get through on the telephone to discuss issues.

The high quality report they wrote meant that the actual court hearing was less than 20 minutes.

I would definitely use EHL again and would recommend them for family matters.

2 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Lost paperwork

Needed some paperwork which I had lost over the years, michelle at ehl was brilliant sorted it all out for me within a week, and also gave advice on where to obtain what they no longer could retrieve. Great service.

2 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Divorce and Financial Remedy

I was very happy with the service provided by Michelle Saxton in both my Divorce and Financial Remedy proceedings.
In hindsight, I should have employed her services for my Child Arrangement proceedings as well, as compared to the services provided by another firm, Edward Hands & Lewis were far better.
I felt supported throughout by Michelle and would recommend her services and use them again if need be.

2 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Highly recommend!!

We purchased our second property with Edward miles, Rakhpal senior conveyancer took our initial call/quote whom was extremely professional and made a daunting experience very straight forward he talked us through the process and explained each step,

If you want a straight forward through conveyancer then ring Rakhpal!
A proper gent!
A Credit to the company!

1 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Rakhpal and his manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Abbie and Sarah provided a very…

Abbie and Sarah provided a very professional service with very quick responses to feeback. Would highly recommend!

1 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Sarah & Abbie and there manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Thank you Rakhpal

Kudos to Rakhpal, extremely helpful, kept me fully updated and made the process of selling seamless. A big thank you!

1 December 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Rakhpal and his manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Really professional and friendly…

Really professional and friendly solicitors
I’ve used EHL several times in the past and always get the same great service

30 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Fantastic Service

Heather Price was fantastic in helping me in the purchase of my first home, I was kept up to date with everything that was going on and she was very quick at getting back to me whenever I had an issue/question and which would be quickly resolved. Would definitely recommend.

30 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Heather and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Divorce and settlement

Michelle Saxton helped me through a very challenging time with my divorce and settlement, she was extremely professional and understanding, kept me informed throughout the the whole process highly recommended.

30 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

Michelle Saxton (Nottingham &…

Michelle Saxton (Nottingham & Loughborough family dept) helped make my divorce as stress free as possible. Very professional and diligent. Would highly recommend.

29 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 5 out of 5 stars

I saw Michelle to prepare a change of…

I saw Michelle to prepare a change of name deed. The turnaround was quick and professional.would recommend .

26 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Michelle and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 1 out of 5 stars

Avoid EHL/Arrow conveyancing.

Edward Hands and Lewis seem to be claiming they are a separate company form what was formerly EHL Conveyancing (now Arrow Conveyancing). However, both companies share three of the same directors so that one doesn’t wash.
My experience of EHL/ Arrow. Incompetent, they refuse to communicate, you can’t phone them, and it takes far too long to do the simplest thing. The only reason you find out things aren’t progressing is through the other party’s side. My buyers solicitors are still not in possession of e mail correspondence returned to EHL over 3 weeks ago. No excuses, just unprofessional and cause a lot of unnecessary frustration, and looking through these comments quite a bit of stress and potentially additional costs.
For your own sanity go somewhere else. I’m actually quite amazed at the level of incompetence for a supposedly professional organisation which people rely on for such an important transaction.

26 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

I reply as the Managing Director of Edward Hands and Lewis Solicitors. We are a regulated firm of solicitors and have been so since 1897. We are extremely proud of our heritage and position within the community. We are aware of the existence of an entirely separate legal entity formerly named EHL Conveyancing. This entity is not us. It is not a solicitors firm. It’s similar name has caused confusion to a number of its customers whom have then placed a Trust Pilot review under our name. We have been able to persuade EHL Conveyancing to change its name to avoid such confusion. It is now called Arrow Conveyancing. We have also launched an appeal with Trust Pilot to have any review that is not ours removed and placed onto Arrow Conveyancing’s platform. If you would like to discuss the above with me please do contact me and I will happily assist.

Rated 5 out of 5 stars

Excellent service from Liz Collins

Excellent service from Liz Collins who dealt with mutliple aspects of a long winded process of a change of title, sale and purchase over the course of a few years. Liz always replied extremely quickly to emails and always gave me confidence she cared and understood regardless of my waffly emails at times. Liz would proactively chased 3rd parties and always let me know when she would be out of office and who would pickup anything in her absence typically Heather Price who was also excellent to work with.

25 November 2021
Unprompted review
Edward Hands & Lewis LTD logo

Reply from Edward Hands & Lewis LTD

Thank you for your feedback on our service. Your kind comments will be passed onto Liz and her manager. We look forward to working again with you in the future. All the best from the team at Edward Hands & Lewis

Rated 1 out of 5 stars

Terrible service

Terrible service, little to no communication and after 6 months we lost our buyer due to them losing faith in the process. I don’t blame them. Months of chasing, no one will answer a phone call, or be proactive on your case, as far as i can tell they will forward emails and even that will be delayed by 2-3 weeks. Absolutely terrible and recommend anyone with them complains to the ombudsman.

22 November 2021
Unprompted review
Rated 1 out of 5 stars

Worst solicitor/conveyancer I have ever…

Worst solicitor/conveyancer I have ever had the pleasure of using, originally sold over a year ago, original buyer pulled out due to lack of progress/ communication! Then to top it off was supposed to complete this week and they now have no records of our mortgage offer (which they confirmed to mortgage advised they received on the 28/09) now die to the change in company name the mortgage offer is no longer valid!!!

17 November 2021
Unprompted review

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