I'm leaving a review for Arthur, the agent I worked with at eHealth. He was incredibly helpful and responsive! He worked quickly and made sure to keep me informed of the process. It took longer th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Julianne Hall and her team were very helpful in fixing my policy cancellation by BCBS. However, the form that triggered this cancellation caused an avoidable error in my opinion. So, overall, I please... See more
Company replied
The eHealth insurance agent that took my call went above and beyond to answer my questions, display patience, and care about the customer (me!). I was confused and nervous about picking a health insur... See more
Company replied
I was at my wits end trying to figure all of this out. After showing interest on your web site, I was contacted the next day by one of your representatives named Riley. He was so patient, friendly and... See more
Company details
Information provided by various external sources
Founded in 1997, eHealth is the nation’s leading private health insurance marketplace. Millions of individuals, families and small businesses use our top-rated tools to compare and purchase health insurance from leading insurers like Aetna, Humana, Kaiser Permanente and Wellpoint. In addition to health, dental and vision insurance products, eHealth also provides powerful online and pharmacy-based tools to help Medicare beneficiaries navigate Medicare health insurance options, choose the right plan and enroll in select plans online. Headquartered in Santa Clara, eHealth has offices in San Francisco, Gold River, Austin, Salt Lake City and Xiamen, China, as well as remote employees across the globe.
Written by the company
Customer Promise
1) To Be Your Advocate
2) To Have the Best Prices
3) To Offer the Largest Selection Online
4) To Be Available
5) To Charge No Fees
6) To Remain Unbiased
7) To Make it Simple
Contact info
Santa Clara, CA, United States
- ehealthinsurance.com
3.6
Average
3K reviews
Asks customers to review
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Hope Ferrufino was absolutely amazing
Hope Ferrufino was absolutely amazing! She was so nice and caring and was able to make the experience for my mom easy. She answered every question and knows her jobs very well. This company is lucky to have her.
10 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible service I was told multiple…
Terrible service I was told multiple times a supervisor would get back to me and never did and also can inform me that my insurance was active or not
3 February 2026
Reply from eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Arthur is a super star!
I'm leaving a review for Arthur, the agent I worked with at eHealth. He was incredibly helpful and responsive! He worked quickly and made sure to keep me informed of the process. It took longer than expected but that was the fault of the insurance company, not him.
After reading other reviews here, I was very worried because our experience with eHealth prior to connecting with Arthur was not the best. That's why there is only 4 stars. But once he was on our account, we were helped tremendously! One small piece of feedback is letting clients know that you will be closed on December 31st and January 1st - I didn't know and had a small panic attack because our insurance application was pending.
Thanks again Arthur - you're doing great things and I wanted your team and manager to know!
6 February 2026
Unprompted review
Reply from eHealth Insurance
Thank you for your positive review and for sharing your experience with eHealth Insurance Services Inc. We're thrilled to hear that you are satisfied with our services! Your feedback is extremely important and helps us continue to deliver the best possible service to all our members. eHealth is a licensed insurance Agency and advisor. We are ready to provide support when you need it. Should you have any more questions or need further assistance, please feel free to contact our Member Loyalty team at 1-844-964-1713, TTY 711. Our hours of operation are from 5 AM to 6 PM PST, Monday through Friday. We look forward to serving you again!
Julianne Hall is awesome; antiquated forms are not!
Julianne Hall and her team were very helpful in fixing my policy cancellation by BCBS. However, the form that triggered this cancellation caused an avoidable error in my opinion. So, overall, I pleased with the outcome but disliked the hassle to get there. That said, everyone with eHealth is professional, kind, and helpful!
16 January 2026
Reply from eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
E-Health bugs you
E-Health bugs you. They want you to change your Medicare. Claiming they can get you more benefits. How did they get my number? I don't appreciate the constant phone calls. This Ai is very annoying and the devil. They call starting at 5:00am until late at night. Very rude people. This is my work number and they are constantly calling. I have blocked so many numbers and they are still calling. I have insurance that I am pleased with. Stop all the annoying phone calls.
30 January 2026
Unprompted review
Reply from eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
They want you to change your Medicare…
They want you to change your Medicare plan for their benefit. You will most likely gain nothing and waste an hour or more on the phone. Don't bother.
28 January 2026
Unprompted review
Reply from eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Annual enrollment questions
Picked up call quickly, explained how the payment for ICHRA plans worked and made sure I had the payment properly set up in my health plan.
14 January 2026
Travis was great
12 January 2026
Terrible customer service
This is another outfit that will spam call you like crazy. Then when you let them sign you up you can't get them on the phone again. I would not recommend. Terrible customer service. Terrible phone skills.
12 January 2026
Unprompted review
Reply from eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
They fired 100 people one of them being…
They fired 100 people one of them being my mom for no reason horrible company they only care about money even though the people who’s making them money are the ones they fire so f you Ehealth
12 January 2026
Unprompted review
Reply from eHealth Insurance
Thank you for taking the time to provide your review regarding services received by eHealth Insurance Services Inc. We're sorry to hear you had a negative experience. We take all feedback seriously. We will review your concern internally for coaching and training opportunities. If you need assistance from eHealth or you would like to discuss your concerns further, please reach out to our Member Loyalty team at 1-844-964-1713, TTY 711 and hours of operation are 5am-6pm PST M-F
Mark Pierson is an excellent Broker
Mark Pierson is an excellent Broker. Knowledgeable, Professional & Ethical. He eased us through a very difficult process that has become overwhelming in the toxic political environment Health Insurance choice tutning into a complete game of chess! Compliments to EHealth & Mark Pierson!
16 December 2025
Inphiniti was patient and knowledgable
Inphiniti was patient and knowledgable. Really appreciate her help!
13 December 2025
Your representative was fantastic!
11 December 2025
The agents were very helpful 👌 and got…
The agents were very helpful 👌 and got me the right insurance coverage
5 December 2025
Reply from eHealth Insurance
We're happy to hear that our agents were helpful and provided you with the right insurance coverage. Thank you for your positive feedback!
The process was great and easy
9 December 2025
Reply from eHealth Insurance
We're happy to hear that the process was easy for you. Thank you for your positive feedback; we appreciate it.
They lied to me about dental coverage
They lied to me about dental coverage
5 November 2025
Unprompted review
Reply from eHealth Insurance
We regret that there was a misrepresentation regarding your dental coverage. We will investigate this issue thoroughly.
Ehealth takes too long to reply…
Ehealth takes too long to reply regarding acceptance of health plan. I hadn't heard from them, so I called the insurance company direct. I had been accepted but Ehealth never informed me. Additionally, I wasted time having to answer questions from a robot. The robot transferred my call to a live agent. I waited so long for an agent, I gave up and disconnected the call.
3 December 2025
Unprompted review
Reply from eHealth Insurance
We appreciate you bringing this to our attention. We're sorry our communication about your health plan acceptance was delayed, and for the difficulties you experienced with our phone system. We're reviewing our processes to improve our response times and call handling.
Great experience- very knowledgeable…
Great experience- very knowledgeable representative and white glove service
8 December 2025
Reply from eHealth Insurance
We're happy to hear that you found our representative knowledgeable and appreciated the service provided. Thank you for your positive feedback!
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