eharmony Canada Reviews 249

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website well-organized and easy to navigate, even for newcomers, appreciating the ability to create extensive profiles and the thoughtful matching algorithm. Many users also value the professional service and the safe environment provided for communication. However, some people were dissatisfied with the subscription and pricing, finding it astronomical and reporting unauthorized charges or automatic renewals. Reviewers also mentioned a low number of active members, particularly in certain regions, and a prevalence of profiles with few or no photos, or even suspected fake profiles.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers appreciate the ease of signing up, the... See more

Website

Customers had ambiguous experiences with the website. While some found it easy to sign up and navigate, and... See more

Subscription

Consumers express significant dissatisfaction with the subscription process. Many report being locked into... See more

Price

Reviewers highlight negative aspects of price, with many describing it as very expensive and a "money grab."... See more

Service

Customers consistently note ambiguous experiences with service. Some reviewers express satisfaction, finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.

Rated 4 out of 5 stars

Well I was hoping to see someone that had sent me a like but when i got in you had banned them from site so i am not sure why but anyway you are trying to protect the people paying for this service.


3.6

Average

TrustScore 3.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

60% of the matches have no pictures

60% of the matches have no pictures
30% are bots
SCAMMERS
Been emailing them 4 times already to try to cancel they been ignoring me the whole time. !! I am going to make the worst publicity ever till they cancel my account RIDICULOUS

27 August 2025
Unprompted review
Rated 5 out of 5 stars

eHarmony, A Complete and Safe Approach

eHarmony has created a program that allows the individual client to feel safe. Their clients are allowed to learn about other individuals of compatible profiles and given a safe venue in which to communicate.
Thank you, for making the first steps easier and allowing decisions to meet to evolve naturally, in the members’ own time frames.

Sincerely,
A satisfied patron.

4 April 2025
Unprompted review
Rated 4 out of 5 stars

New to this site is so no opinion formed yet

No, I can’t judge yet. I just signed up. I’m new to this site as long as it’s gonna let me see the messages browse the people and I have no problem signing in then I will leave on an opinion later on when I get used to this site.

21 August 2025
Unprompted review
Rated 3 out of 5 stars

WILLING TO RELOCATE

I LIKE THE RATING SYSTEM. I WOULD LIKE TO SEE WHAT THE GALS ARE LOOKING FOR IN A MAN AND AN AGE RANGE. I DO BELIEVE AT LEAST ONE PICTURE SHOULD BE MANDATORY (actually more pictures usually means more serious). I WOULD LIKE TO SEE IF THE CANDIDATE IS WILLING TO RELOCATE. I LIVE ON THE PRAIRIES LOOKING AT A GAL FROM NEWFOUNDLAND WHO LIKES TO STOLL ON THE SANDY BEACH. THE ONLY WATER I HAVE LIKE THAT WE CALL A SLOUGH AND THERE'S NO SAND.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Eharmony is a scam!!

Eharmony is a scam!!! There were no eligible people they were bots. And They also dupe you into a subscription and when you try to cancel they wont let you

5 August 2025
Unprompted review
Rated 1 out of 5 stars

I was catfished twice

I was catfished twice! eHarmony does even review the people they sign up and when you let them know they blow you off. I guess they make enough money. Don't waste your time

1 July 2025
Unprompted review
Rated 5 out of 5 stars

A Little About Me:

A Little About Me:
I’m originally from Japan but spent most of my adult life in Europe — about 25 years in total. I lived 20 years in Belgium, 3 years in Paris, and 2 years in London. After finishing university in Japan, I started working in the airline industry and have been in it for over 25 years now. It’s been an exciting journey that’s taken me around the world and given me a deep appreciation for different cultures.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

“Beware: No Flexibility or Empathy for Honest Mistakes

I’m very disappointed with my experience on eHarmony.
I accidentally purchased a 24-month subscription and contacted customer care within less than an hour to explain the mistake and request a cancellation. Despite addressing the issue immediately and not meaningfully using the service, eHarmony has refused to release me from the 23 remaining payments — over $800 total — citing rigid terms and conditions.

I understand the importance of clear policies, but I expected a company built around human connection and support to show empathy and flexibility when genuine mistakes happen, especially when flagged right away.

Instead, I’ve been met with cold, scripted responses and no willingness to resolve a situation that will cause real financial strain. This experience has been disheartening and frustrating — I would caution others to be very careful before clicking anything on this platform, as they lock you into long-term plans with no room for correction, even for immediate errors.

I truly regret signing up and hope sharing my experience helps others make an informed decision.

21 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look