EGM Cigars Reviews 11

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.4

Average

TrustScore 3.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and communication.

Excellent service and communication.
I received the Hoyo de Monterrey Monterreyes No. 4 Edición Limitada 2021 quickly and without any issues. Everything was handled professionally from start to finish, with clear and prompt communication throughout the process.
I am very grateful for the smooth experience and the great work. Highly recommended.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

No customs or Tax issues in the UK

This is my experience living in the UK. Fantastic. Fast shipping. Kept safe and secure in a humidified custom EGM bag within a sealed box. All my cigars come in great time and free shipping. They contact you quickly if you have any queries. I have made 3 orders, my second order was delayed due to a stock issue but was quickly rectified.

Im a happy customer and will continue to purchase from this online store.

P.s. they have a fantastic range and I recommend trying their very own cigar stock. Buy the sampler and get that 10% first purchase discount.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Cigars were delivered quickly for an international delivery and in good condition. Well packaged and I couldn’t be happier. Only criticism is the tracking system was not very accurate. Was saying that the cigars were still in Zurich when it had been delivered. Definitely will order more cigars from this site.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Wow they sent a 10% discount I put 6…

Wow they sent a 10% discount I put 6 cigars in my basket and I noticed they showed a total and it said - $22.46 but what they did after I put the cigars in the cart was take the prices of them to exactly what the price was before the discount. lol so basically before I used my discount was the same after they just bumped the price. Avoid them if they’re shifty like that no doubt they can’t be trusted

5 May 2024
Unprompted review
Rated 1 out of 5 stars

EGM cigar does not protect their…

EGM cigar does not protect their customers with insurance. $1000 order never delivered RK993280013CH.
No refund no reship. They said if returned I would get a refund. After 18 orders no customer consideration .
They also lied on the shipping manifest- wood house goods. lol. They lost a good customer.

27 January 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look