eGlobal Central UK 

Didnt receive my order after 3 weeks.

Ordered 2 One Plus Nord phones on August 2nd.

I was provided no tracking information and upon contacting the company they said they don't know when the goods will arrive.

This is my third and last purchase with Eglobal. The first two purchases went reasonably smoothly delivery was slower than advertised but took less than 10 days. This time though it's a nightmare my phone is allegedly with the courier but its been with them for over two weeks and is still in Hong Kong in total it's nearly 4 weeks since I ordered it. Eglobal customer service is non existant you can raise tickets but they don't respond. Be warned about 20% of sales go smoothly if you are one the others you will end up trying to claim your money back from your credit card company or PayPal.

This is my 3rd purchase from Eglobal (UK), this time a camcorder, but previosly a GoPro and a camera all prices between £300 and £1300.

Price was cheapest with a 2 year warranty and UK address to return it to.

It was 'in stock' however it wasn't dispatched until a week later.

Once dispatched, the tracking information (paid for standard shipping with insurance) was updated daily and when it arrived in the UK, it was handed over to DPD, which was great as they are my favourite delivery company! Delivery took about a week in total.

All received in good order and well packaged, exactly as I wanted.

From purchase to delivery it took 2 weeks, but I was prepared to wait and knew from previous experiences I'd get my item, just need to wait.

If you can get a sale price, then a discount code, go through Topcashback, then you do save quite a bit over other prices.

Order Number EWECUKB500003071 - Package arrived after 12 days. No customs or duty to pay. Happy with the service. The price was cheaper than anywhere else. Initially sceptical about this purchase but happy so far.

eGlobal Central UK, is misleading ! I placed an order for a mobile phone on 2nd August after reading they provided a 24 hour delivery service. Turns out they are not a UK based company, as the phone was dispatched from Hong Kong on 6th August and has yet to arrive, 16th August! I will not be using this company again.Phone eventually arrived 21st. August,after threatening to cancel order.

The price was spot-on, as was the item. Delivery, because it was coming from outside of the UK was acceptable and there were no reasons to chase it up. My only gripes are that I had to ask (twice) for an invoice and, because the company is not a recognized supplier of Fuji products, you cannot register the product with the manufacturers. Perhaps that's the same with all their products but the price was less than 2nd hand ones offered online, so...

Today I received a mail asking me to rate my experience at eGlobal. Unfortunately, I have still not received my order 2 weeks after placing it with eGlobal, so I can’t give more than one star. Also I have written eGlobal several times without any response or recognition they have received my inquiry. It appears the package is stuck with the shipping company. If eGlobal solves this matter quickly, I shall gladly change my one star rating.

Update. 8.25. Have had some response from eGlobal, but NO ACTION. The package is still with the shipper and has not moved since 7.29. Since eGlobal stipulates only 30 days, from day of shipping, for me to return or complain about the product.
This is not fair or acceptable Business Practice from eGlobal so I figure,I shall have my Bank to get the money refunded before the 8.29. Pity, I really wanted the product And I think I have shown a lot of patience. Wake Up eGlobal get your shipper moving ASAP

The price was spot-on, as was the item. Delivery, because it was coming from outside of the UK was acceptable and there were no reasons to chase it up. My only gripes are that I had to ask (twice) for an invoice and, because the company is not a recognised supplier of Fuji products, you cannot register the product with the manufacturers. Perhaps that's the same with all their products but the price was less than 2nd hand ones offered online, so...

2 months to my order. Item still in transit at the same place it was before 2 months through Hermes.

They give standard responses to wait more & they apparently have a logistics team !! that all these queries go to, but zilch happens after that

Spend a little more & AVOID this company

3 weeks and still no shipping number. I’ve contacted them a number of times and the response I get is posted below, apparently my goods were damaged in transit, just wondering if other people have had this message for other goods and this is simply a stall tactic. I’ve ordered an Apple Watch

Thank you for your email.

We regret to inform you that your order is still in the processing stage, the reason for this is that the stock of your ordered item has been damaged on arrival and according to our policy, we are not allowed to send any potentially compromised items to our customers.

Please kindly note that we have requested our suppliers to replenish the stock as soon as possible and we are currently waiting for their reply about the date of new stock arrival.

We sincerely apologize for the inconvenience this issue may cause you and cordially request your patience, we assure you that as soon as the new stock arrives, your order will be shipped immediately and a tracking link will be provided to you for your reference.

In the meantime, should you have any other questions or concerns, please feel free to contact us.

Ref. Order No #EWECEUB10007****

Ordered items in the past from Eglobal and put the delays and desperately poor customer service to it being a busy xmas season.
Ordered an iPhone for my daughters birthday as her old phone is broken and a replacement was badly needed
Item was tracked and shipped , with a significant delay, then went missing in the courier final depot.. :(

The courier company investigated and responded very promptly, but Eglobal have been an absolute n utter disaster, they ignore email, haven't contacted the courier, and a month after order date, I still have no phone, and no communication from eglobal >:(

So today I've had to start a claim through my bank to try get some sort of action.
Out of pocket for the cost of the phone over a month and no phone to show for it...and a very upset daughter, cant even get another phone until this original mess is sorted out.

Moral:
NEVER BUY FROM THESE MESSERS....they have no clue what customer service is.

Do not ever order from this site, no item received and try to contact them from more then one week, got no reply at all, contacted PayPal, now I have to wait for 30day to get money back, until PayPal short this out,

Bought from this website 4-5 times in the past and always received the item on time, was really happy. Ordered an apple watch for my boyfriend's birthday, waited 1 month, sent numerous emails and had no response. Had to open a case in PayPal to get my money back. Rubbish website, rubbish customer service, stay away from it if you want to save some time trying to sort everything out. Will never ever order from here again

Have tried non stop for the past 6 weeks waiting for iPad and ear buds ,horrible customer service same excuses every time have reported to pay pal and master to retrieve payments ,the company don't care ,take my advice deal with someone else this is not worth the hassle.

Alan

Ordered item and paid via PP.
Item found not to be in stock and money refunded immediately.
Item ordered in a different colour at a slightly more expensive price.

Item arrived quickly and as described.

I ordered Sony WH-3 headset. There is no fault in the product. Going to order again, hope it goes well again

i am still waiting i ordered 20 days ago .
the tracking seems to be a computer generated stalling machine

Ruined my 50th birthday. Partner ordered a camera 8 weeks in advance and still no sign of it. She was in tears because she didn't want to disappoint me. Avoid eglobal like the plague.

EIGHTEEN days after my order, still waiting....

Update, item delivered July 30th having ordered July 8th. Do not use this company if you are in a rush to receive your goods.

As always I bought my smart phone last few time from eGlobal Central UK. Great service as promise and delivery on time