Efurbished Reviews 

I was hoping that I was going to write something positive about this company but alas.

I ordered a 65" TV last weekend and was told my Delivery date would be tomorrow Weds 9th.

While I was waiting I started seeing negative reviews appear on here, so I personally rang them and spoke to a lady from reception, she explained that all the TVs were in stock and the week delay was due to the quality control, I figured this is fair enough and went about my day.

Another negative review appeared so I decided to email them to confirm if my delivery day was still happening as I needed to take the day off work. They confirmed that it was and that I would receive the tracking number today.

Well today came around and I’m sat waiting for the tracking number. I then decided to chase them, I then got a reply saying the following.

"Hello,

Unfortunately, we have recently been made aware of an additional DHL security and handling procedure affecting certain OLED and large-screen TVs.

Because of the size and value of these items, DHL is carrying out additional checks at the hub before they continue through the delivery network. Once checked, the item is securely resealed and signed off by DHL before being released for onward delivery.

We have attached an image showing an example of the DHL security seal and signature applied following this process.

Unfortunately, we are currently finding that these additional checks can add approximately 7 days to the delivery time on some larger items.

We appreciate that this is not ideal and completely understand if the additional wait causes an issue. We continue to use DHL for these items because of the level of handling and transit insurance they are able to provide for high-value, large-screen TVs"

Now they already know this is a process as they have mentioned it in other Trustpilot reviews. So why they didn’t mention this to me before is mind boggling.

The thing is, if DHL have such a process which I can't find any evidence online that they do, they would still have made a tracking number available. I’ve worked for many businesses that use couriers and every time an item is picked up, they will always give a tracking number.

So I'm am not sure why Efurbished are trying to delay orders. DHL deliver TVs all the time and I couldn't find any other website that mentions this policy

My advice at the moment would be to stay away from this company, I would be interested in knowing if the other buyers with complaints on here received a refund?

I’m going to give them a chance to get back to me with the tracking number or a contact at DHL I can speak to who can reassure me the TV is working its way through their system. I will update when I have more info.

*Update* I have requested a refund, I will update once it is received as others are keen to know"

*Update 10th Sept"
The reply by efurbished below is incorrect, They at no point informed me the TV was receiving any extra checks until I was chasing them asking for a tracking number the night before they had stated the TV was 100% ready for dispatch. This is also a different excuse that they told me the delay was due to DHL extra checks. Also, no notification whatsoever that my refund has been processed, this is 2 days after I requested it. Ill update on here every day until my refund is received until then, I would act with caution.

**Update 11th Sep**
The company have now edited all their replies and stopped blaming “a new DHL process” to now blame an internal Quality control. I imagine DHL contacted them to tell them to stop blaming them for a made up process.
Also, I still haven’t had confirmation that the refund is being processed. Even though I’ve emailed and asked them now twice. I understand the refund takes time but proving they have requested it doesn’t.

Nice phone Samsung fold received in perfect condition.
Good saving and delivered promptly.

I genuinely struggle to understand how one order could go this badly.

I ordered a 65” Samsung S93F from eFurbished at the beginning of August. After multiple missed delivery dates and constant chasing, a TV finally arrived more than two weeks later — but it was an S90F, not the S93F I had bought.

It was also missing the original Samsung stand and smart remote despite being sold as A/Excellent condition. I was told by eFurbished to source a stand on eBay, which I did at my own expense.

When I switched the TV on, it had a permanently illuminated green pixel in the middle of the screen. So after waiting weeks, the wrong TV they eventually delivered was also faulty.

The first collection then failed, meaning I had to spend two separate days at home waiting for their incorrectly supplied, faulty TV to be collected.

Despite all of this, I STILL gave eFurbished the opportunity to keep my business.

We discussed a replacement/upgrade, including a Samsung S95F. I received conflicting information about stock and ultimately they could not supply the TV. I was refunded, but was subsequently told they would contact me when S95F stock was confirmed and that they could offer one for less than £719.

Even getting my money back involved more chasing and contradictory information. The agreed £40 contribution towards the stand required further chasing, while I was initially told the TV refund would arrive by Faster Payments within two hours, before later being told it had actually been reversed to the card and could take another 3–5 days.

So after more than a month: multiple missed delivery dates, the wrong £700+ TV, missing accessories, a faulty screen, a failed collection, two days stuck at home, money spent on a stand I should never have needed, contradictory information, endless chasing — and ultimately no TV.

Mistakes happen. A delivery can go wrong. The wrong item can occasionally be sent. A refurbished product can develop a fault.

But virtually every single stage of this transaction went wrong.

The most astonishing part is that, after everything above, I was still willing to buy another TV from eFurbished if they could simply tell me what they could supply and at what price.

They couldn’t even manage that.

More than a month wasted, countless emails sent chasing basic answers, and ultimately I’m back where I started:

without a TV.

Absolutely appalling experience. I would not buy from eFurbished again.

UPDATE – 4 SEPTEMBER

Unfortunately, the company’s response below contains several claims which are simply not supported by the correspondence or timeline.

Delivered promptly… it was ordered on 3rd August, and delivered on 20th August. 17 days is not remotely ‘prompt’. Or if you’re counting the TV I actually ordered, well that never came.

The TV was faulty, with a permanently illuminated green pixel, as well as being the wrong model and arriving without the original stand and remote.

The £40 was not a goodwill payment for inconvenience. It was an agreed contribution towards the stand I had to purchase after the TV arrived without one. eFurbished themselves told me to source the stand on eBay.

Most importantly, their suggestion that they cancelled my subsequent order because they had decided not to do further business with me is not an accurate chronology. They cancelled and refunded that order because they could not supply the TV. They continued discussing another purchase with me afterwards, including telling me they would contact me when S95F stock was confirmed and offering it for less than £719. Their decision to stop dealing with me came immediately after I left the initial, honest, review.

Finally, I have never offered to remove this review in exchange for another product, refund, or anything else. I said I was prepared to revise my feedback if they successfully resolved the situation. I explicitly confirmed that the review would remain live.

I have retained the complete email correspondence supporting the above and I’m happy to share it with anyone else. I seriously avoid buying from them. Especially given the multiple lies in their response, and failing to actually take accountability. A/Excellent condition, but without required accessories, and with a faulty screen. I’m sure they plan to palm off this device on someone else given they ‘can’t see the fault’….

I have re-checked, the 2 items are missing. Please send.

I was hesitant to order from Efurbished, having never heard of them and with little info online about them, but I went for it and ordered a refurbished Samsung TV. It arrived in good time, a day later than scheduled (which made me nervous) but in original box and packaging, looking brand new! I had a bit of a panic when I noticed a vertical black line and emailed them about it. However, I managed to sort it out myself a few minutes later by doing a pixel refresh. So I emailed them to let them know everything was fine. They still responded very quickly, to say that if I did have any issues not to hesitate to contact them which was reassuring. Overall a very good experience. Thank you!

Had a faulty screen, brought it and they dealt with it quick. They sent me a replacement which was quick. I liked how easy and fast they were.

I bought a refurbished Galaxy S25 Ultra (512GB, Grade A) from eFurbished, paid via Klarna. At the time they had no reviews online yet, so I took a bit of a leap of faith on the purchase.

They were professional all the way through. I emailed customer service beforehand with questions about battery health and warranty terms, and Tony replied quickly with clear, direct answers, confirmed the battery health would be checked before dispatch, and that the 12-month warranty and 30-day returns would run from the delivery date.

The phone arrived and passed every check: screen, touch, speakers, cameras, S-Pen, sensors, and battery health were all in genuinely good condition, exactly as described.

Honest communication throughout and the phone itself checked out completely. I'd recommend them.

Amazing price for the tablet, I expected it to have scratches etc and signs of use, however it was brand new! Battery hasn't had a single cycle!! Would totally recommend and would defo shop here again! Thank you