After a misunderstanding about shipping costs. (I didn't realise the charge was per 25kg) eFix met me half way on the extra cost. Very fair and equitable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Struggling on my laptop to make a small purchase online costing under £5 (ex. p.&p.), their representative responded to my phone call for help by immediately offering to post the items to me for free... See more
I've been a customer of efix.uk for quite some time now and I've always received first class customer service along with very quick dispatch and delivery time's. Price's throughout their website are a... See more
Even though wrong item sent the response and speed of the correct item being sent was second to none , great company with the customer first
Company details
- Hardware Store
- also in
- Cleaning Products Supplier
- Hardware Accessories Store
- Pneumatic Tools Supplier
- Tool Store
- Tool Wholesaler
Written by the company
The UK's Leading Wholesale Distributor. Having processed over 15,000 orders over the course of our first 18 months of trading online, eFix has embedded dedicated, honest and fair customer service at the core of our professional beliefs. We work on mutual respect to ensure 100% satisfaction with our order and supply process, meaning your entire eFix customer service experience should be the absolute best it can be. We look forward to dealing with you soon.
Contact info
eFix UK The Tile Warehouse, 21 Neptune Enterprise Centre, Neptune Street , CH41 3QT, Birkenhead, United Kingdom
- 0333 340 3349
- sales@efix.uk
- efix.uk
4.9
Excellent
598 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitive pricing
Fast delivery. Competitive price. Very happy with the Carters walling hammer. Put to good use the next day.
29 June 2023
Quick delivery and very good delivery…
Quick delivery and very good delivery charge for 100kKg of 5 tubs of Geofix buff.
26 June 2023
Very good service
26 June 2023
Excellent customer service and…
Excellent customer service and delivery. Reported an issue and I was credited and sent a replacement part. Would defo use them in the future
29 June 2023
Unprompted review
Tar very much !!
Thanks. Rapid dispatch & arrival. Great service & value. I can highly recommend. Will go to again & thanks again. AAA+
25 June 2023
Great service from start to finish
Great service from start to finish. Would definitely recommend
25 June 2023
Satisfied customer
Easy to use website, good price, and excellent quick delivery.
Thank you.
28 June 2023
Unprompted review
Fantastic attitude towards the customer.
What a wonderful experience over the telephone with the customer service person named Harry.
Unfortunately i had issues with a product i ordered , it arrived today very quickly ,but i was not completely satisfied, so i sent a e mail, which was replied to extremely quickly with a telephone call, the matter was resolved and a re fund sorted, i was so impressed by the attitude of the company towards its customers, would definitely recommend dealing with this company again.
Jeff Thomas
27 June 2023
Unprompted review
Couldn't ship at a sensible price
eFix cancelled order as they "couldn't ship the item at a sensible price"
As eFix decide on the shipping costs and locations that they will ship to, its unacceptable that orders are cancelled because they have made a mistake in their pricing of shiping costs.
After contacting eFix, they accepted that the cancellation was incorrect and I reordered at the same price and shipping cost. Items were shipped and delivered expeditiously without any issues.
Star rating changed from 1* to 4*
26 June 2023
Unprompted review
A fantastic service
A fantastic service. Delivery was on time,value of product was even better. I will definitely use this company again.
15 June 2023
Unprompted review
Exceptional Customer Service
Exceptional customer service and competitive prices 👌 Cheers Harry 👍😉
14 June 2023
Unprompted review
Excellent eFix
A problem with eFix courier delayed delivery was promptly and pro-actively dealt with to my complete satisfaction. Excellent purchase experience combined with great price. Super product.Thanks Harry.
28 May 2023
Exceptional integrity and service
Exceptional, honest service. Left quite an impression and I will be sure to return.
8 June 2023
Unprompted review
Excellent service
Very helpful phone chat discussing my delivery options. Ordered afternoon and arrived next day. Great customer service.
1 June 2023
Cheapest around quick delivery thanks…
Cheapest around quick delivery thanks will buy more if get any in stock!
30 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.