After a misunderstanding about shipping costs. (I didn't realise the charge was per 25kg) eFix met me half way on the extra cost. Very fair and equitable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Struggling on my laptop to make a small purchase online costing under £5 (ex. p.&p.), their representative responded to my phone call for help by immediately offering to post the items to me for free... See more
I've been a customer of efix.uk for quite some time now and I've always received first class customer service along with very quick dispatch and delivery time's. Price's throughout their website are a... See more
Even though wrong item sent the response and speed of the correct item being sent was second to none , great company with the customer first
Company details
- Hardware Store
- also in
- Cleaning Products Supplier
- Hardware Accessories Store
- Pneumatic Tools Supplier
- Tool Store
- Tool Wholesaler
Written by the company
The UK's Leading Wholesale Distributor. Having processed over 15,000 orders over the course of our first 18 months of trading online, eFix has embedded dedicated, honest and fair customer service at the core of our professional beliefs. We work on mutual respect to ensure 100% satisfaction with our order and supply process, meaning your entire eFix customer service experience should be the absolute best it can be. We look forward to dealing with you soon.
Contact info
eFix UK The Tile Warehouse, 21 Neptune Enterprise Centre, Neptune Street , CH41 3QT, Birkenhead, United Kingdom
- 0333 340 3349
- sales@efix.uk
- efix.uk
4.9
Excellent
598 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spot on family business nothing too…
Spot on family business nothing too much trouble for them,
With good competitive prices
28 February 2024
Unprompted review
Problem with order rectified immediately
Ordered some contact adhesive which when opened was found to have solidified in the tin. Contacted eFix by email and a full refund was made immediately. A substitute order was then dispatched free of charge.
Hard to find any fault with eFix and all communications were handled in a helpful and friendly manner.
21 February 2024
Unprompted review
Top service
30 January 2024
My first order with Efix ,
My first order with Efix ,
No problems at all, rapid delivery and well packaged.
Recommended.
2 January 2024
very pleased
I ordered a load of bulbs, all supplied quickly and correctly, was very pleased. One bulb started to play up after a couple of weeks, contacted efix and a replacement arrived next day without any hassle, still very pleased.
16 January 2024
Unprompted review
Great value for money
eFix despatched my spray paint really quickly over the New Year period. Their spray cans are fantastic value for money and I highly recommend this company. I shall certainly use them again.
30 December 2023
Easy to order and fast delivery
6 January 2024
Very reasonable response from eFix…
Very reasonable response from eFix regards the delivery charge showed a very keen interest in retaining my business. This was followed by a very swift refund as a gesture of goodwill. A very good 1st time experience of dealing with eFix.
11 January 2024
Unprompted review
I've been a customer of efix.uk for…
I've been a customer of efix.uk for quite some time now and I've always received first class customer service along with very quick dispatch and delivery time's. Price's throughout their website are also very competitive, in fact I don't think you'd get a better deal on any other tool website.
5 January 2024
Order was received very quickly a…
Order was received very quickly a highly recommended compay
5 January 2024
Excellent service and delivery
28 December 2023
Items arrived as ordered and on time.
Items arrived as ordered and on time. Very competitive prices compared to Amazon on spray paint cans which I needed. The cap on one can was broken but this was probably caused by the carrier as it was well packaged.
4 January 2024
Seamless purchase
Took a while to get an account,but once sorted a seamless purchase with superb delivery time.
Recommended.
3 January 2024
I would highly recommend using these…
I would highly recommend using these guys. I had to change an order no problems at all fantastic customer service, received my order the following day a big thank you to Harry at Efix.
5 January 2024
Unprompted review
Prompt delivery and price very good.
30 December 2023
Excellent service and communication.
2 January 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.