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See what reviewers are saying

Rated 5 out of 5 stars

John B. at eFax was utterly helpful to accommodate our needs and possibilities in this uncertain times so that we could continue enjoying eFax. The service has been a tremendous assistance to our hous... See more

Company replied

Rated 5 out of 5 stars

Great customer services from Carmen M. She helped me with my query and in a very professional manner she resolved it. I wouldn’t doubt to contact them again if I need their services.

Company replied

Rated 5 out of 5 stars

Excellent service for sending and recieving faxes, without a fax machine. Get notified on you email when you receive a new fax and more... Highly recommendable.

Company replied

Rated 5 out of 5 stars

Elisabeth treated me very well and helped me to cancel the suscription without charges. I only sent one fax via eFax so I cannot extend my review more.

Company replied

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4.8

Excellent

TrustScore 5 out of 5

152 reviews

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Rated 5 out of 5 stars

Very helpful

15 April 2023
Unprompted review
eFax ES logo

Reply from eFax ES

Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle.

Muchas gracias de nuevo
eFax

Rated 5 out of 5 stars

Recommended

Excellent, never had any issues, and any changes I've needed to do, they do with no fuss, no hassle, just what we need. Recommended!

14 November 2023
Unprompted review
eFax ES logo

Reply from eFax ES

Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle.

Muchas gracias de nuevo
eFax

Rated 5 out of 5 stars

Elizabeth (Customer Service Advisor )…

Elizabeth (Customer Service Advisor ) me resolvió el problema rápida y gentilmente.

18 April 2023
Unprompted review
eFax ES logo

Reply from eFax ES

Hola Miguel

Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle.

Muchas gracias de nuevo
eFax

Rated 5 out of 5 stars

Really helpfull

8 November 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hola Jose

Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle.

Muchas gracias de nuevo
eFax

Rated 5 out of 5 stars

Amazing Customer Service

31 August 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Anni

Amazing review too, thank you so much for taking the time to share your feedback. We are so happy you think our customer service is amazing. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

Good customer care, good service

Elisabeth treated me very well and helped me to cancel the suscription without charges.

I only sent one fax via eFax so I cannot extend my review more.

21 July 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Joel

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

The interaction through email was kind…

The interaction through email was kind and nice.

4 July 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Wey

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

Very satisfied with customer support

Very satisfied with the customer support, especially from Elizabeth

28 June 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Hector

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

efficient and fast service

efficient and fast service. good attention and kindness of elizabeth. I congratulate you

13 June 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Juan

Hi Roser

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

We have received a very good attention

We have received a very good attention. The personal is fast and very attentive.

10 June 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Augusta

Hi Roser

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

Excellent service.

Excellent service for sending and recieving faxes, without a fax machine. Get notified on you email when you receive a new fax and more... Highly recommendable.

1 June 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Roberto

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

Great and quick help.

16 May 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Greg

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

Good pre-sale service!

Excellent pre-sale service, responding quickly and in Spanish to my queries.

26 April 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Xavier

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

Easy to use and works fine!

25 April 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Jaume

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

The attention was very fast and…

The attention was very fast and efficient

13 April 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Irene

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

cancel account

All ok, thank you

4 April 2022
Unprompted review
eFax ES logo

Reply from eFax ES

Thanks a million for such a positive review, we are delighted you had such a great experience. Should you need anything else please let us know, we will be delighted to assist and help you.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

She solved my problem very fast

She solved my problem very fast. I'm very happy with the service

24 August 2020
Unprompted review
eFax ES logo

Reply from eFax ES

Hi Andres

Thank you so much for your review and taking the time to leave us your feedback, we greatly appreciate it and are very thankful. Please do let us know if you ever need any further help, we'll be very happy to assist.

Many thanks, please stay safe
eFax Support Team

Rated 5 out of 5 stars

very good the attention by John B

very good the attention by John B, thank you very much

14 May 2020
Unprompted review
eFax ES logo

Reply from eFax ES

Hola Noella

Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle.

Muchas gracias de nuevo
eFax

Rated 5 out of 5 stars

eFax in times of Covid-19

John B. at eFax was utterly helpful to accommodate our needs and possibilities in this uncertain times so that we could continue enjoying eFax. The service has been a tremendous assistance to our household and lifestyle over the years. Managing our lives and finances from a little island in the Atlantic, with the ability to send and receive official paperwork worldwide provides reassurance and peace of mind.

14 May 2020
Unprompted review
eFax ES logo

Reply from eFax ES

Hola Peta

Gracias por tu evaluación Es realmente muy apreciado. Si hay algo que necesite en el futuro, no dude en preguntar, estaremos encantados de ayudarle.

Muchas gracias de nuevo
eFax

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