Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eveldina was quick and efficient when…
Eveldina was quick and efficient when dealing with a query I had relating to our account. I have found this to be the case whenever I have had to call to request assistance.
9 June 2023
Unprompted review
Reply from eFax UK
Hi Denise
Thanks so much for your feedback, we are so happy you had such a great experience with Eveldina and we are delighted she was so quick and efficient with handling your query. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Thanks Anne for the info provided and…
Thanks Anne for the info provided and your kindness!
8 June 2023
Unprompted review
Reply from eFax UK
We are delighted Anne was on hand to help you and provide you the information you needed and with kindness. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Reply from eFax UK
Hi Anne
Thanks for letting us know how great your service was with Simona and thank you for the wonderful 5 star review too, we greatly appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks, please stay safe
eFax Support Team
Brilliant customer service from Iraia…
Brilliant customer service from Iraia Menendez. Fast and efficient. Thank-you!
7 June 2023
Unprompted review
Reply from eFax UK
Hi Luanne
Amazing to read about your experience with Iraia. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
he answered me correctly and kindly
6 June 2023
Unprompted review
Reply from eFax UK
Hi mim
Many thanks for your review, we are very happy to read you got your answer to your question. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Copy Invoice Request
Elizabeth V was very helpful, she quickly resolved my query and was very clear and polite.
6 June 2023
Unprompted review
Reply from eFax UK
Hi E Cooper
Wonderful feedback for Elizabeth V, we will be sure to share your kind comments with her as she will be very happy to know she was quick to resolve your issue and that you were happy. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Closing my account was painless and…
Closing my account was painless and quick. Many thanks Elizabeth V.
6 June 2023
Unprompted review
Reply from eFax UK
Hi Thomas
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Great customer service
It was such a relief to have Iraia Menendez assist me in my request to cancel my account. Being unfamiliar with this kind of service and with my credit card details on the line made me apprehensive. She promptly replied to my email and did the cancellation. I'm so very grateful. More power to your company.
30 May 2023
Unprompted review
Reply from eFax UK
Hi Sarah
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
I contacted them regarding the closure…
I contacted them regarding the closure of my account, the support agent straight away empathised with me and reassure me that the issue would be addressed today
29 May 2023
Unprompted review
Reply from eFax UK
Hi Mario
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Friendly, professional service
We needed to cancel our service as we no longer have the requirement for it. Simona was extremely knowledgeable, professional and courteous and I would have no hesitation in recommending this company for the ease and speed of doing what I needed to today.
24 May 2023
Unprompted review
Reply from eFax UK
Hi Adriana
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Iraia Menendez was very helpful today
Iraia Menendez was very patient today, and extremely good, in helping me to rework my online experience of Soc Con Arbs.
Well done the team at Soc Con Arbs
Tony C
18 May 2023
Unprompted review
Reply from eFax UK
Hi Tony
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
I got through quickly on the phone
I got through quickly on the phone, went through to the correct department straight away, confirmed with Simona B exactly the service I had and that I wanted to cancel as I am closing my business. Simona dealt with everything very well and was very polite and helpful and a credit to your company.
17 May 2023
Unprompted review
Reply from eFax UK
Hi Larry
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Helpful information and prompt reply.
15 May 2023
Unprompted review
Reply from eFax UK
Hi Cormac
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
I had issue with accounts
I had issue with accounts and invoicing, L Nicoleta sorted very efficiently for me and gave the the option of annual plan and Vat status changes.
Many thanks for a great service.
11 May 2023
Unprompted review
Reply from eFax UK
Hi Marc
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
I'm new to online faxing and had a…
I'm new to online faxing and had a glitch in my first attempt. eFax support was absolutely great. My problem was clearly understood, they took time to double check all connections and options and came back with a clear diagnosis and suggestions. I tried again as instructed and it went through without a hitch. Very satisfied with their help.
15 May 2023
Unprompted review
Reply from eFax UK
Hi Robert
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Quick response in helping me :)
11 May 2023
Unprompted review
Reply from eFax UK
Hi Robert
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Excellent customer service
Excellent customer service. Very quick and efficient. Couldn't recommend this company enough.
10 May 2023
Unprompted review
Reply from eFax UK
Hi Nathan
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Great customer service actually answer…
Great customer service, actually answer the phone! no press 6 different options! no complaints thanks for good service
10 May 2023
Unprompted review
Reply from eFax UK
Hi Kayjin
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Excellent and prompt replies
Excellent and prompt replies. Addressed my request clearly and efficiently. Thank you.
5 May 2023
Unprompted review
Reply from eFax UK
Hi Gabriela
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
Elizabeth V - good service
Spoke to Elizabeth V earlier today and she dealt with my request promptly and efficiently
5 May 2023
Unprompted review
Reply from eFax UK
Hi Wai
Thank you so much for your review and feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks
eFax Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.