Elizabeth V did exactly as I asked and was efficient and helpful. I cancelled as I don't need the service anymore. She made the cancellation effortless, rather than obstructive, which can be the... See more
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Dear Sir / Madam, I just had a great experience with one of your employees, Iraia M. Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all... See more
Company replied
Sadly had to cancel our contract after many years of excellent service. 18 years, I think. As a start-up company, the ability to trade faxes was essential, we could not have done without it. Now we a... See more
Company replied
First time user of efax, and of ever sending a fax! The phone representative Mariana (hope I heard correctly) and Anne Lenihan via the chat box were incredibly helpful. Very quick pick up of calls an... See more
Company replied
Company details
Information provided by various external sources
eFax's world renowned online faxing service allows you to send and receive faxes over the internet safely and securely using your email account or the eFax mobile app. Faxes can be sent via PC or Mac computer, tablets and Android or iOS smartphones. Se...
Contact info
Dragon Road, HG1 5DB, Harrogate, United Kingdom
- efax.co.uk
4.9
Excellent
634 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elizabeth V was very helpful
28 May 2024
Unprompted review
Reply from eFax UK
Hi Terry
Thank you so much, it really is great to read about your very help support provided by Elizabeth and many thanks for taking the time to let us know and leave us a review, it's greatly appreciated. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Quick solution
Simona gave a swift and understanding solution to my requirements
28 May 2024
Unprompted review
Reply from eFax UK
Thank you so much for review and feedback to let us know about the swift and understanding solution that you got from Simona to help with your requirements. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent customer service
Excellent customer service, query was resolved very quickly
7 May 2024
Unprompted review
Reply from eFax UK
Hi Anne
Many thanks for your review and kind feedback. We are delighted that you had such an excellent experience and that your issue was resolved quickly. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Great service from Elizabeth
Great service from Elizabeth, who added the premium number immediately.
1 May 2024
Unprompted review
Reply from eFax UK
Hi Liz
We are really appreciate the feedback and review and are very happy to read about yoour great service from Elizabeth. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Efficient and friendly service
Elizabeth was extremely helpful and made the necessary changes to our account promptly and efficiently.
30 April 2024
Unprompted review
Reply from eFax UK
Hi Lynn
Wow, amazing to hear about Elizabeth how helpful she was. Many thanks for taking the time to leave us a review and feedback, we really do appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Elizabeth was very helpful as I did not…
Elizabeth was very helpful as I did not have very much information for her to work with only the amount we were paying :) Managed to locate the extra account we did not need and cancelled this for us.
24 April 2024
Unprompted review
Reply from eFax UK
Hi Planit
Brilliant review and feedback, many thanks for letting us know about your wonderful experience with Elizabeth. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Thank you Simona for assisting
Thank you Simona for assisting in our enquiry. We're in different time zones but every time we received a response quickly. We appreciate the professional service.
22 April 2024
Unprompted review
Reply from eFax UK
Hi Agnes
Thank you so much for your review and kind feedback. We are very happy to read you had such a good interaction and experience with Simona. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Iraia
Iraia, the adviser who dealt with me over the phone was very helpful and professional. She was able to solve my problem in a timely manner, as well as offering me an alternative solution, of which I was chuffed with!!! Thanks so much.
8 April 2024
Unprompted review
Reply from eFax UK
Hi Ye
Thank you so much for sharing your wonderful feedback and experience that you had with Iraia just recently. We are delighted she was able to solve your problem in a time manner and offer you an alternative solution that you were happy with. We will be sure to pass on your kind comments and feedback to her, this will make her day. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I was pleasantly helped.
I was pleasantly helped by a very friendly Iraia.
21 March 2024
Unprompted review
Reply from eFax UK
Hi Marc
Many thanks for your kind review, we are delighted that Iraia was pleasant and very friendly. We will be sure to pass on your kind words and feedback to her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Reply from eFax UK
Hi R Lawson
Great to read that we are super helpful and many thanks for taking the time to leave us your feedback, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Called to resolve an account issue
Called to resolve an account issue. Was fast and to the point.
Hopefully refund will be sorted.
13 March 2024
Unprompted review
Reply from eFax UK
Hi Jide
Fantastic to know your issue was resolved fast and to the point and we hope your refund has been processed and sorted since (if not please do let us know and we'll be happy to chase this up for you). Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Called for assistance with my account…
Called for assistance with my account and Elizabeth V was very helpful
29 February 2024
Unprompted review
Reply from eFax UK
Hi Grace
Thank you so much for us leaving us your review and feedback, we are delighted to read about the great assistance that Elizabeth V provided to you, we will be sure to share this with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
I emailed the company with a query on…
I emailed the company with a query on my account and received a very prompt, polite and helpful response from Iraia M which resolved the matter there and then
27 February 2024
Unprompted review
Reply from eFax UK
Hi Peter
Amazing to read about your experience and that you got a polite and helpful response from Iraia M who resolved the matter there and then for you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent Service from Iraia M
Iraia M. was most helpful and was able to resolve my problem and offer me another option to continue the service so I am very satisfied with the excellent service.
20 February 2024
Unprompted review
Reply from eFax UK
Hi Peter
Excellent review and feedback, we are very happy Iraia was able to resolve your issue and that you were satisfied with the excellent service provided. We really appreciate you taking the time to leave us the feedback too. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Iraia answered all my questions …
Iraia answered all my questions perfectly, understood my situation and acted with integrity.
19 February 2024
Unprompted review
Reply from eFax UK
Hi Richard
Thanks a million for letting us know how perfectly Iraia answered your questions and how she helped you. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Dear Sir / Madam,
Dear Sir / Madam,
I just had a great experience with one of your employees, Iraia M.
Not only was it a very pleasant experience, it was also a very productive experience as Simona solved all my issues.
I would highly recommend Iraia for either salary raise, bonus or promotion.
Kind Regards,
Michael H. Christensen
IT Manager
16 February 2024
Unprompted review
Reply from eFax UK
Hi Michael
Many thanks for taking the time to share your feedback about Iraia and Simona, we really appreciate you letting us know, we will be sure to share your kind words with them. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent technical assistance
Iraia dealt with my call today. She understood what my issue was and provided me with step by step instructions on how to get into my account. Thank you very much!!
15 February 2024
Unprompted review
Reply from eFax UK
Hi Dawn
We are so happy you had such a good interaction with Iraia and that she understand your issue and that she was able to provide you with step by step instructions on how to get into your account. Many thanks also for taking the time to leave us your feedback too, we really appreciate it. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Perfect Customer Service Experience
Iraia M. was the perfect Customer Service Advisor, knowledgeable, helpful, whilst passionate about her company's product.
14 February 2024
Unprompted review
Reply from eFax UK
Many thanks for your kind words and feedback about Iraia, we very happy you had such a knowledgeable, helpful and passionate experience with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent service
Elizabeth Villafan was so patient and helpful. She took me through each stage of the process from accessing and updating my account to send a fax. She also waited until I received a successful transmission email. So happy our issues have been resolved. Well done Elizabeth.
8 February 2024
Unprompted review
Reply from eFax UK
Hi Deborah
Excellent review, thank you for letting us know how great your experience with Elizabeth was. We will be sure to share you kind comments and words with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
Excellent and very versatile fax service
Excellent and very versatile fax service, never had any problems. Very efficient and friendly Customer Service [Anne ] who dealt with my issue most satisfactorily.
6 February 2024
Unprompted review
Reply from eFax UK
Many thanks for your kind words and feedback about Anne, we very happy you had such a good experience with her. Should you need anything else please let us know, we will be delighted to assist and help you.
Many thanks,
eFax Support Team
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