eero Reviews 151

Eero devices lack basic functionality such as manually setting the WiFi channel. They say they automatically optimise the channel as an excuse for this. Unfortunately the firmware is shocking bad so be prepared to reboot daily to force a channel change.

The modem is working fine, good coverage and signal strength over a small terraced house. Needed to call their help desk to assist with the app install, but that was sorted quickly, and all working now.

Installed eero today and after 3 hours I disconnected it from my hub…it is proper useless..my devices kept losing connection and it made my WiFi worse…pure waste of time and money…wtf …who endorses this crap..

At best when it’s working it lies. It records speeds much higher than any comparative website and also not reflective of actual use.

I’m in a 1 bed flat and in the last month I suddenly can’t get internet in any other room than the router is in.

I’m with talk talk (just don’t ever) and eero was supplied by them, eero supposedly records information of internet outages but they have no access so it has no point there. It disconnects my devices randomly.

I’m in central London so no reasons why my internet should be poor. Yet talk talk have repeatedly failed me and eero covers it up … all seems like a massive scam to me

I used Eero for a while but canceled my subscription in 2023 after being dissatisfied with the service. Despite having written proof of my cancellation, they charged me again in 2024. I had that payment reversed and assumed it was an honest mistake. However, in 2025, I was billed yet again. At this point, it’s clear this is not an accident but a pattern of fraudulent business practices. BE VERY AWARE!

I placed an order nine days ago. I was charged twice due to a checkout bug when ordering directly from their website. I spoke to six different service agents and got nowhere. I ended up disputing the charges.

DO NOT BUY.

I have the eero 6+ bundled with the Aussie BB NBN. After couple of months of use, the product started having latency issues. I can't even have a decent video call. It brags about convenience in setup and basically being plug and play but all that's for nothing when you start having laggy games, calls and now even video streams.

The ISP even recommended selling it off Facebook marketplace.

When I transferred to my latest ISP they advised that my internet connection would be a solid reliable one using the Amazon Eero6 router........ What a loads of lies that was, my connection is unpredictable at best, never yet in over 2 years had a full month without at least one outage and as for the Eero6 router it has constant updates that cannot be stopped, however, if there's an update to be done it causes the router to slow down and buffer everything as well as reject any new connections to it until the updates are applied, rubbish at best and typical Amazon wanting full control of what you can do, avoid these Eero devices at all cost.

Received my eero router and downloaded the app as stated in the instructions. I have tried 9 times to access my account. I tried both email addresses and my mobile number and keep getting told they are wrong. So I've decided to stick with my old router. What a waste of time. Don't recommend it at all

As soon as I connect the router, it works pretty well. But I few weeks later the wifi suddenly stops, I still have bars on my phone, laptop etc. But the internet is very slow, when you watch videos, the videos always loading, I was waiting for my video to play for 10 minutes straight. And it was up to the point that I had to start using my phones data to connect to my laptop. So overall this router is very bad to use.

Pretty poor all round.

At the beginning everything worked well and didn't have any issues however after a couple of months we now seem unable to use the product as intended. We have the Eeros with the Three hub and we now have to plug the hub directly into our TV as the Eeros doesnt provide WiFi and just shows no internet connection which is not true as when plugged directly into the tv we receive signal.

Unable to talk to a human being as the app just refers you to Three's support page.

Have been without WiFi now for 3 months and would not recommend this product.

Eero6 and eero6profor over 2 years.
Pros:
easy to install and supervise.
Cons:
Every day firmware update can't be turned off - no service at the time.
Limited number of settings.
1 port only in ap mode.
Internet traffic prioritised over home network connections.
QoS does not exist.
No direct website for management, settings reachable via app on phone (possible privacy breach!)

They have every mark not to become main routers for home.

I purchased without reading reviews. I was concerned after seeing the trust pilot score but to be fair so far only one blip so overall very happy as half the price of sky.

The eero store return policy sucks. So it takes a week to return the item then once they have it then it takes two weeks to get refunded. It’s just wrong that Amazon allows that. Thumbs down on this vender.

I'm surprised by the negative reviews. My experience with my Eeros and Eero support has been nothing but excellent. Had 5 units (big old house with a bit of land and outbuildings). Bought 3 second hand units and the previous owner had not unlocked them or provided the correct power supplies. I spoke with Ivo at customer support who helped me fixed the issue and also had 3 correct power supplies out free of charge! This was above and beyond what I was expecting. So 5 stars from me.

Eero router is terrible. My cameras and ps4 can't find it to connect, even when the router is used in the old 2.4 legacy mode. Had to buy a newer phone too.

Order process is terrible and I got charged an additional $160 by UPS.
I ordered an eero6 Pro from eero.com on their Canadian page. They charged me Canadian tax of $61 on the purchase.
I then got a notice from UPS saying that I had to pay $61 tax, plus almost $100 for UPS's brokerage fees.

So the shipment from Eero was supposed to be tax paid and shipping paid and I should have had nothing to pay on receipt. However, in order to get the package, I now have to pay an additional $160 on a purchase of $540.
This has nothing to do with tariffs, this is a screw up by eero. There customer support is a joke, they take notes and refer it to an internal department who you can't even talk to. Estimate to reply is 8 - 10 business days.
IF YOU LIVE OUTSIDE OF THE US - DON'T BUT FROM eero.com

Very bad experience, the wireless connections slow and customer/technical support is just asking to unplug and plug it back. I can do that. No help at all. Please don't buy this peace of s***.

I reached out to eero support regarding my Wi-Fi 7 router frequently falling back to Wi-Fi 6, which defeats the purpose of having a Wi-Fi 7-capable system. The response I received blamed “DFS strikes” due to possible nearby radar or airports, but the explanation lacked technical clarity and didn’t make much sense.

From the response, it became clear that the technical support team does not fully understand the distinction between Wi-Fi 7 features and how DFS operates. Wi-Fi 7 is a protocol standard — not just about channels — so attributing protocol downgrades solely to DFS interference seems inaccurate or at best, oversimplified.

I expected more in-depth technical knowledge and a better explanation for such a high-end product. If you’re a power user or expect detailed support, be aware that you may not get the clarity you’re looking for.

Lee.S provide good service