EE Glazing LtdReviews 

753
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, efficient, and professional demeanor, often highlighting their hard work and helpfulness. The service provided is frequently described as excellent, with many appreciating the clean installation, thorough work, and effective clean-up after the job. Reviewers are very satisfied with the high quality of the windows and doors, noting their excellent fit, appearance, and durability. However, some customers also noted issues with pushy sales tactics, feeling pressured into purchases, and being quoted high prices for unnecessary work. A few other people also felt that the quality of the product was not good, experiencing problems like doors not shutting properly or windows not staying open, and some reported a lack of follow-up after sales.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising the installation teams for... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Product

Customers had positive experiences with product, expressing extreme satisfaction with new windows and doors,... See more

Price

Users describe ambiguous interactions with price, with many reviewers reporting high-pressure sales tactics,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had all our windows replaced on 3rd Feb by Darren, Simon, Cameron and Ollie. They did a grand job considering the awful weather and did their best to clean up afterwards. Luckily I had their sale... See more

Company replied

Rated 5 out of 5 stars

We have just had 11 windows replaced by Darren, Simon, Cameron and Oli. The team were friendly, efficient and hard working. Clean up was good and no redecoration/touching up required. When problems... See more

Company replied

Rated 5 out of 5 stars

We had a really friendly likeable salesman who wasn’t pushy like some companies and did us a great deal on top rate A+++ windows and front door. Fitters turned up on the day and were faultless with cl... See more

Company replied

Rated 5 out of 5 stars

We have recently had all of our Windows replaced by EE Glazing and we are so pleased with the results. The sales person, Bradley, was not pushy as some are. We were concerned about how much disruption... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Specialist
  3. Door Supplier
  4. PVC Windows Supplier
  5. Roofing Contractor
  6. Window Installation Service

Written by the company

EE Glazing provide a huge range of double glazed windows, doors and conservatories. Our philosophy is to be uncompromising when it comes to quality. Providing the very best customer service will always be our top priority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

753 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(753)

310 reviews in the last 12 months

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Rated 3 out of 5 stars

The window fitters we fantastic

The window fitters we fantastic! Darren, Simon and Cameron. They were very professional and fitted the windows with great speed and efficiency. Very friendly chaps.

3 December 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for your review Natasha. We are pleased to hear you were happy with your installation and the service received. We will be sure to pass on your feedback to the team. Many thanks

Rated 2 out of 5 stars

Either it is incompetence or blatant…

Either it is incompetence or blatant misleading. A key concern I had was increasing the amount of light coming through the door. The door was made in Germany and was of excellent technology. Both the salesman and surveyor indicated I would get 70cm of window width, double checked with them both. Installation of a generic PVC door made in Norwich with a width of only 60cm, smaller than the previous door, which over the length of the window is 1.24m2 loss of light.

So I wouldn't buy again because they don't listen. You won't know what you are really getting. Salesman didn't have any photos or guidance to show the stock standard item.

Of course, according to the terms and conditions, they could deliver a Sheep, and I wouldn't have a claim.

I'm super disappointed; the back office apologised. I have to live with it. Experience is not worth the money.

2 December 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for taking the time to share your feedback. We are sorry to read that your experience has not met your expectations.
Having looked into this for you, we can see that the door and glass specification installed match the exact design, measurements, and product option selected and approved at the point of purchase. The difference you are referring to relates to approximately 10mm of glass, which would not materially change the amount of light transmission or the overall function of the door.
Our team, including both the salesperson and the surveyor, provided guidance based on the design chosen, and the installation delivered reflects those specifications. We understand it can feel disappointing when the finished product differs even slightly from what was envisioned, but there has been no deviation from the agreed-upon order, and nothing outside the terms of our contract.
We are glad our team spoke with you directly about this matter. We always strive to ensure customers are satisfied, even when the issues raised do not constitute a fault.
If we can help with anything further then please do not hesitate to reach out to a member of our customer service team who will be happy to help.

Rated 5 out of 5 stars

The 'A' Team

The Team, Darren, Simon and Cameren, arrived promptly and worked solidly from 8am this morning to replace our windows. They worked efficiently and cleared up beautifully until it was dark. We would highly recommend them if you decide to have your windows replaced.

28 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for your review Patsy. We are pleased to hear you were happy with your installation and the service received. We will be sure to pass on your feedback to the team. Many thanks

Rated 5 out of 5 stars

Nice new windows - Thanks EE Glazing!

Having battled with old windows that leaked, broken handles, openers that fell off the hinges and steamed up glass, EE Glazing were working in the area and we allowed them to give a quote. Jack came and explained everything to us, demonstrated the windows and gave us a price that we were happy with. I explained once I had a quote I wasn’t going to be pushed into making a hasty decision, which was respected!
Surveyor came around, apologies I don’t remember his name but he explained what the job entailed and said it would be done in a day.
Darren, Simon, Cameron and Lewis came to do the fitting. They arrived promptly, were lovely to deal with and were respectful of our property, using dust sheets and tidying up.
Very happy with the finished result (9 windows and a patio door). Having used a local installer before who let me down with post sales issues, we decided to go for a bigger company this time. Time will tell on the product but very happy with service to date.

27 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for your feedback Chris. It's great to hear that you have been impressed with your recent installation and the service you have received from each of our departments along the way. Thank you for taking the time to share your review with us. Many thanks

Rated 5 out of 5 stars

Bay window fitted

Had a bay window fitted. The glaziers worked so hard, so professional. They made tge window water tight as they had to return for another day, they hoovered and cleaned behind them. The window looks amazing! Will use them again if I need to. Thank you for a brilliant service.

26 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for sharing your feedback with us. We are pleased to hear that you have been impressed with the service and products provided. Many thanks.

Rated 1 out of 5 stars

constant spam with phone calls

constant spam with phone calls, will not take no for a answer, ive asked to be taken off the contact list 6 times but still get pushy salespeople calling me weekly, considering a gdpr request to be forgotten.

27 November 2025
Unprompted review
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Reply from EE Glazing Ltd

We are sorry to hear this. EE Glazing do only contact those who have agreed to receive marketing calls. We have requested information from you via the Trustpilot portal, once we have this from you we will be happy to remove you from our marketing database promptly. Alternatively please send us an email to info@eeglazing.co.uk and a member of our team will be happy to assist. Many thanks

Rated 5 out of 5 stars

13 windows 2 doors

Darren, Simon, Cameron, Ollie and Lewis quickly fitted 13 windows and two doors on my house in Plymouth, really happy with the job

26 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for your feedback. We are pleased to hear you have been impressed with your recent installation. We will be sure to pass your feedback to the team. Many thanks.

Rated 5 out of 5 stars

High quality products and good customer service.

Had 2 doors and 2 windows fitted by Barry and his team. The work was done extremely well and the area was left tidy after the works had been completed. The products themselves are high quality and we love our products.
We had one issue with our experience but this was rectified quickly without any aggro. What had occured was an admin error with the order and, as a result, we received the wrong coloured front door. When we informed them of the issue they offered to replace the door but, in our situation, we received a refund and kept the door due to the fact that we, fortunately, liked the colour of the door we received.

Would certainly recommend and we have further works being carried out by the company later next year.

21 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for sharing your feedback with us. We are pleased to hear you have been impressed with service and products and we will be sure to pass your lovely feedback on to the team. We will be delighted to work on your future home improvements next year.

Rated 5 out of 5 stars

Couldn't be faulted.

Wonderful bunch of fitters, Darren, Simon, Cameron and Luis. Polite, careful and fun, and astonishingly tidy!! Answered our questions, arrived on time fully equipped. Would recommend the company, products, and fitters especially. Windows and doors look wonderful, front composite door lovely. Love Gran and Grandad (Brian and Pam)

25 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for sharing your detailed review with us following your recent installation. It is great to hear how impressed you are with your new windows and doors, along with the service provided. We will be sure to pass on the feedback to the team. Many thanks

Rated 5 out of 5 stars

The glaziers were very experienced with more than 20 years experience

The glaziers were very experienced with 20 years experience and worked through their lunch hour to ensure they finished in one day. They were organised with each of the four tradesmen working in tandem.Darren was extremely helpful in sorting out for me who to contact to discuss two major problems with head office.The others in group were Simon,Cameron and Harvey.

21 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for sharing your review with us, we are pleased to read you have been happy with your recent installation and the work carried out by the team. We will be sure to pass on your lovely feedback. Many thanks.

Rated 5 out of 5 stars

Very happy with our little Porch extension

Very happy with our little Porch extension, everyone throughout each stage, from the salesman to the office staff, door fitter and the builders were really friendly and helpful.
The product (doors and windows) are great quality.
The builders Tom, and Joe, were absolutely awesome, they matched the bricks perfectly, did a fantastic job on the inside and outside, the final result is perfect. They were really friendly and tidy, leaving everything clean and tidy between visits. They were happy to answer any questions and discuss what was going on at all times.
We would definitely recommend ee glazing, the fitter and the builders.
We will definitely use this company again when needing new windows/doors and we will be requesting Joe, and Tom, if we need building work.
Thank you to all the team involved.

Only bit of feed back is make sure the salesman/person, knows a bit more about time lines for the work to be completed. Not too much of an issue for us, as we expected the work to take longer than a week!! But some people may need a more accurate time scale to make plans.

16 October 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for your feedback Amy. Its great to hear that your are happy with your new porch and the work carried out by the team. Thank you for sharing your point regarding timescales. We continually use feedback to improve customer service and we are grateful for the review. Many thanks

Rated 5 out of 5 stars

No pushy sale, quick installation, good aftercare

An overall great service from the company from start to finish. Our first contact was Ethan who came out to "sell" us their windows. Lucky for EE glazing, he wasn't pushy, and did a great job of laying out the facts and describing the process. He really was great and at no point did we feel pressured to do anything, a real credit to the team. Next the surveyor came out and measured up. Very polite, very respectful, and even gave us some of his own advice on which hardware would work well with our house and choices. He booked us in for an install 3 weeks later, as we asked for it to be done ASAP. Installers arrived bright an early, and completed the front, back, and side windows in a little over half a day. These guys are quick, no doubt about that. Finally, the after care. We needed a slight adjustment on the front door, and a handle that was fitted upside down. We didn't notice these until after the installers had left. A call to EE glazing had an engineer out to us within a week to solve these two issues. No fuss, just got the work done.

We expect to use them again next year to knock out a downstairs window and replace with French doors. Ethan was out right away to price this up, and our quote will last just under a year. Top service!

3 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you so much for taking the time to share your review. We’re delighted to hear that every step of the process—from Ethan’s visit, to the survey, installation, and aftercare—met your expectations. Your feedback means a lot to our team and we look forward to helping you again when you're ready for the French doors. Many thanks

Rated 5 out of 5 stars

We had our house fitted with EE glazing

We had our house fitted with EE glazing the fitters were Darren,Simon,Cameron and Tony They did an excellent job very professional The finish was absolutely perfect I would happily recommend then they also cleaned everything up afterwards and they were really friendly. We are very very pleased. Thank you

18 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for sharing your lovely feedback with us Sally. We will be sure to pass this on to the team. Many thanks

Rated 4 out of 5 stars

Professional skilled fitting team…would reccomend

I had 6 windows replaced with tilt and turn in a small cottage this week on Tuesday.
The fitters,Ryan and Niall were 5*!
They arrived in awful weather and cracked on immediately, working v efficiently as a team.
Professional and precise, and clearly enjoying their work.
They completed the entire job within 5 hours, not even stopping for a break.
I was v impressed by their skill and attention to detail; and they cleaned up every last speck when they had completed.
Ryan & Niall were polite, friendly, and respectful to my property, a real asset to your company.
I am delighted with the result, and already appreciate the difference in having extra light, and improved heat and sound insulation.
I have removed a star alas…nothing to do with the fitters… I had specified on the contract that the dining room window should be fitted with an ex large cat flap as I have 5 big cats. Unfortunately they are too wide for the standard flap fitted! 🦁🐷; so unable to freely access their outdoor catio as planned 😿
So I really hope that EE Glazing can resolve this issue as it was a key factor in my decision to have downstairs windows replaced.
Apart from that, I would reccomend this company, especially for the professional skill and attitude of the fitters.

11 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you so much for your lovely review. We’re delighted to hear how impressed you were with Ryan and Niall — we’ll be sure to pass on your kind words. We’re also really pleased that you’re already noticing the benefits of the new windows.
We’re sorry about the issue with the cat flap and aim to get this resolved for you promptly. Many thanks

Rated 2 out of 5 stars

Sales pitch was a joke memorised out of…

Sales pitch was a joke memorised out of a manual, and overstayed his welcome. An appt that was supposed to be 30 mins, he was there for 80 mins. Despite me wanting to cut the crap and want the actual price, he insisted on the “theatre” of getting from 19k for 7 windows, three calls to his “boss” went down to £6,400. Joke. Just a bit of straight honesty.

14 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for taking the time to share your review.
Our appointments are designed to give a full, clear picture of the products, options, and budget range, so customers can make informed decisions — our sales designers always share as much information as they can, not to rush through something as important as choosing new windows.
The pricing steps and product details are part of ensuring everything is fully understood and we offer a variety of products in different price ranges depending on customer budget. We can reassure you, it is not unusual nor dishonest to be able to offer you a variety of cheaper and more expensive styles and being able to offer multiple options to our customers.

Rated 5 out of 5 stars

Amazing From Start to Finish

From the first sales appointment to the windows being fitted we couldn’t have had an easier time.
We needed our windows doing for years and was always “we’ll do it someday” luckily a random knock on the door made that day the day!
That evening we had the sales guy Ethan round who was really friendly, extremely knowledgable and couldn’t do enough to ensure we got what we wanted and not what he wanted to sell (extremely rare I know). Within a week the survey was done and a date 3 weeks ahead was in the calendar to have them fitted. Fitting the windows seemed like a breeze for the 2 chaps that turned up though through no fault of their own they arrived a little later than planned due to van issues, they still managed to fit the 4 new windows and a door within the afternoon so we could enjoy the fireworks that evening! Windows and door are amazing and it’s made us change our mind about getting the rest of the house done and 2 days after the first fitting we got Ethan back designing the rest of them! Remainder of the house now booked in for 3 weeks time! Absolutely amazing company and cannot recommend them highly enough! No pushy sales tactic just friendly advice on what might be best for us! Can’t wait for the remainder of the house to be sorted ready for the new year!!

5 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you so much for your review. We’re thrilled to hear that your experience was smooth from start to finish and that Ethan and the fitting team made everything easy. It’s great to know you’re impressed with the new windows and door.
We really appreciate your recommendation and look forward to getting the remaining work completed for you. Many thanks

Rated 5 out of 5 stars

Had 2 double glazed windows fitted

Had 2 double glazed windows fitted. Tom the fitter arrived punctually & was very professional with his work and was friendly. He kept me fully informed as to what was happening and the finished work was excellent. House was left tidy.

13 November 2025
Unprompted review
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Reply from EE Glazing Ltd

Thank you for your review. We are pleased to hear that you have been impressed with the service and products provided and we will be sure to pass the feedback on to the team. Many thanks

Rated 5 out of 5 stars

Very professional company

Very professional company, installation went smoothly and the guys tidied up everything, very happy. Great job by Darren, Simon, Cameren and Oli. Would recommend

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Mr Jack Bennett is a Senior Designer…

Mr Jack Bennett is a Senior Designer with EEGLAZING
He made a visit to my home and asked if l would be interested in new safer windows.He was very knowledgeable what he had to say,and made it very understandable to me!
I made a date for having my first fitted window, which was a priority and my front bedroom! It was measured and l made a date when it would be delivered and fitted! I am very pleased with the window ! I now had the rest of the windows now measured up which will be fitted in the future months

3 November 2025
Unprompted review

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