There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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Review summary
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Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Reply from EE
Hi Rob,
This is so great to hear and we appreciate you leaving feedback on your experience.
Thanks - CW
Reply from EE
Hi Jason,
We are glad our call and help pleased you. Thank you for your feedback.
Thanks - CW
Reply from EE
Hi Raymond,
We are so pleased our team was able to assist with your complex problem. We appreciate your kind words.
Thanks - CW
Reply from EE
Hi Linda,
We are so glad you had a positive experience. Your kind words mean a lot to us.
Thanks - CW
The lady i spoke to was very friendly…
The lady i spoke to was very friendly and very helpful!
20 May 2026
Reply from EE
Hi,
We are so pleased our team was friendly and helpful. We appreciate your kind words.
Thanks - CW
simon and katie listened and worked…
simon and katie listened and worked their magic daved me some pennies
thank you
20 May 2026
Reply from EE
Hi Iris,
We are so happy to hear we could assist you and save you some pennies! Thank you for your kind words.
Thanks - CW
Lewis was lovely but the whole process…
Lewis was lovely but the whole process was painful to say the least.
I renewed my broadband and changed my phone to SIM only and it took one hour and 15 minutes!!
I’m sure this process could be better and I didn’t even achieve the savings I wanted.
20 May 2026
Reply from EE
Hi Margaret,
Thank you for taking the time to leave a review.
We want everything to be as quick and easy as possible.
We appreciate you sharing your experience with us and have taken your feedback on board.
Thanks – CW
Really great customer service and…
Really great customer service and resolution to my issues
17 May 2026
Reply from EE
Hi Kim,
We're glad our team provided great service and resolved your issues.
Thanks - CW
Products arrived fast they resolved all…
Products arrived fast they resolved all issues I had with previous provider very supportive very happy with service
17 May 2026
Reply from EE
Hi Kelly,
We're so pleased your products arrived quickly and we could resolve your previous issues. We appreciate your positive feedback!
Thanks - CW
Just chatting with someone with all the…
Just chatting with someone with all the i fo was good and my wife who is hard of hearing appreciated the talk which was clear to her rather than with a foreign accent which she usually cannot understand and thus we could agree certain terms from yourselves.
20 May 2026
Reply from EE
Hi Keith,
We're so glad to hear that our team member provided clear and helpful information. It's wonderful that your wife found the conversation easy to understand. Thank you for sharing your positive experience.
Thanks - CW
Hi a had great experience with staff so…
Hi a had great experience with staff so calm and perfectional give him 10 star 🌟
20 May 2026
Reply from EE
Hi Bikram,
We are so glad our guide provided you with such a calm and professional experience. We appreciate your kind words!
Thanks - Leanne.
Lots of mistakes and hard work
I rang after getting an email saying my contract was coming to an end.
I spent 45 mins talking and arranging a new contract, the gear never arrived and when I rang back there was no record of the call or any agreement, even though I had signed a contract . I then spent another hour doing it all again but they said the offer I hadn’t didn’t exist. I went online and found it and saved myself about £10 a month.
Really hard work and delays for what should be business as usual
19 May 2026
Reply from EE
Hi Bruce,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for. We never want anything feeling like hard work at all.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - CW
Very helpful and patient staff
20 May 2026
Reply from EE
Hi,
We appreciate your kind words about our staff.
Thanks - CW
That they were kind helpful and talked…
That they were kind helpful and talked through every step
20 May 2026
Reply from EE
Hi Damon,
We are so pleased our team was kind and helpful. We appreciate your feedback.
Thanks - CW
Reply from EE
Hi David,
We appreciate your kind words. We're glad you had an easy setup and found us polite.
Thanks - CW
We are very happy with the results from…
We are very happy with the results from the phone call The man was more than helpful great And very helpful many thanks J Rushton
19 May 2026
Reply from EE
Hi John,
We are so pleased to hear you had such a positive experience and that our guide was helpful! Thanks for the great experience.
- Leanne.
Engineers very polite
Engineers very polite, explained everything to me as I'm an OAP.
Put protective shoe covers on which I appreciated.
No mess at all, very impressed with their efficiency.
Showed me what had been done outside too.
Thank you.
20 May 2026
Reply from EE
Hi Lynda,
We're so pleased to hear our engineers were polite, efficient, and explained everything clearly. We appreciate you sharing your positive experience!
Thanks - CW
Great service with resolution to…
Great service with resolution to ongoing problems which we find difficult to deal with ourselves . Hoping the change of system will prove more stable reception for wi fi , appreciate kind approach from both as we are older customers not actually techy !!!! Very understanding young men thanks you both !
20 May 2026
Reply from EE
Hi,
We are so pleased we could help resolve your ongoing issues and appreciate your kind words about our team's approach. We hope the system change brings you more stable Wi-Fi reception. Thank you for your feedback!
Thanks - CW
Switching broadband from Plusnet to EE.
My existing broadband provider, Plusnet, have informed me that when I switch to to EE I will be charged for the remainder of my contract which expires on 9 Aug 2026. When I phoned Plusnet to discuss changing my contract, having been notified by Plusnet that my current deal would be ending shortly, I thought I was speaking to a Plusnet representative and being given best advice. If so, why wasn't it pointed out that I would be charged for the remainder of Plusnet contract?
15 May 2026
Reply from EE
Hi Joe,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for. We always want to ensure you have all the information required to make the right decision
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - CW
Kai explained the increase in my…
Kai explained the increase in my current package after which was changed to suit my viewing needs. She turned me from a confused customer to a satisfied one. Let's see if I continue to be satisfied.
20 May 2026
Reply from EE
Hi Peter,
Thanks so much for sharing your experience with us. We're delighted Kai explained everything to you and the package suits your needs. We're really pleased your a satisfied customer.
- Leanne.
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