My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
Company replied
Company details
- Online Marketplace
- Beach Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Stylist
- Women's Clothing Store
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
My dress arrived promptly and was exactly as described - I am totally happy with my purchase1
10 February 2026
Reply from Editorialist
Hi Mary! Thank you so much for your wonderful feedback! We’re thrilled to hear your dress arrived promptly and was exactly as described. It means a lot to know you’re totally happy with your purchase! We look forward to serving you again soon
The 36 shoed are too small
The 36 shoed are too small, I called as soon as I got the shoes and
I tried to get 36.5. As as an exchange these shoes ran small
Your Custmer service was not good and would not grant my request
There is no one to talk to , all corespondents
Are via email only ???!
There were no notes that these shoes ran small and recommended a 1/2 size larger
N the website
All my designer shoes are 36 and are perfect fit .
I would not to buying any other items from your website as I basically lost 365 dollars
First your Info a do lot of shopping and you lost a good Custmer .
Not a fair place to shop.
11 February 2026
Reply from Editorialist
Hi Mervat! We’re truly sorry to hear that the shoes did not fit as expected. We understand how frustrating this must be, especially when you’re confident about your usual size. As this item was purchased at a discounted price, it was marked as final sale and is not eligible for return or exchange. However, one of our support team members has reached out to you via email to see how we can further assist and explore possible options with you.
We genuinely value your feedback and appreciate you bringing this to our attention.
Reply from Editorialist
Hi Tammy! Thank you for sharing your experience! We’re glad to hear your package arrived quickly and exactly as ordered. We appreciate your support and look forward to serving you again soon!
The order was incorrect
The order was very delayed. When it arrived the pants were not as described as far as color, and the sizing was off by 4 inches. So, pretty much a fail.
7 February 2026
Reply from Editorialist
Hi Nancy! We’re very sorry for the inconvenience you experienced.
We’ve reached out to you via email to address the color and sizing issues. Our team is committed to resolving this for you as quickly as possible, and we truly appreciate your patience.
The wrong size shoes were sent.
1 February 2026
Reply from Editorialist
Hi Alison! We’re very sorry for the inconvenience caused.
We’ve sent you a follow-up from our official support email (shop@editorialist.com) regarding the return process for the incorrect shoes. We’re hoping to resolve this as quickly as possible and look forward to your response.
Great customer service
6 February 2026
Reply from Editorialist
Hi Theresa! Thank you for your kind words! We’re thrilled to hear that you’d recommend our website. Your support means a lot, and we look forward to serving you again soon!
Reply from Editorialist
Hi Alex! Thank you so much for the recommendation! We truly appreciate your support and look forward to serving you again soon!
It was exactly what I wanted
It was exactly what I wanted, which was ballet flats from Lauren Ralph Lauren. However, I paid $18 to have it delivered in 2 days and it took a week. That didn't make me happy.
5 February 2026
Reply from Editorialist
Hi Diane! Thank you for sharing your experience!
We’re glad to hear you’re happy with the ballet flats you ordered, and we sincerely apologize for the longer-than-expected delivery. Please note that upon order confirmation, we notified you via email that we couldn’t process the shipment as expedited, and a $20 shipping refund was issued. If you haven’t received the refund yet, please contact our support team at shop@editorialist.com, and we’ll be happy to assist you.
Reply from Editorialist
Hi Rhett! Thank you for your kind words! We’re glad you’re happy with the pricing and that your order arrived so quickly. Fast, seamless service is always our goal!
Faster service than an F1 pit stop!
Lots of communication and service were excellent. Delivery was as fast as an F1 pitstop. Not mentioned, the clothing item was in perfect condition.
3 February 2026
Reply from Editorialist
Hi Scott! Thank you for sharing your experience! We’re so glad to hear the communication and service hit the mark. Fast delivery is always the goal! It’s also great to know your item arrived in perfect condition. We truly appreciate your kind words and hope to assist you again soon.
Price was good
Price was good, they dropped something off of the shipping that I initially thought I was going to pay so the price got even better.. shoes were perfect, delivered on time to the states. Cheers
21 January 2026
Reply from Editorialist
Hi Jonatha! Thanks for sharing your experience! We’re glad the pricing worked out even better than expected and that your shoes arrived in perfect condition and right on time. That’s exactly what we aim for. Cheers, and we hope to shop with you again soon!
ABSOLUTELY AMAZING!!
ABSOLUTELY AMAZING!!! Y’all really go over and beyond!! This was my first time ordering from Editorialist…definitely won’t be my last. Thank you for such a wonderful experience! ❤️
1 February 2026
Reply from Editorialist
Hi Beth! Thank you so much for your wonderful feedback!
We’re thrilled to hear that your first experience with Editorialist was such a positive one. Going above and beyond for our customers is always our goal, and we’re so happy it made a difference for you.
It was not displayed that my product…
It was not displayed that my product was final sale, therefore the company has left me with a $200 dress that doesn't not work.
edited 2/18/26
I still have not received any return label or any other information to help me. I look forward to a prompt response and am happy to update my review once this matter is resolved. thank you for your immediate attention.
5 February 2026
Reply from Editorialist
Hi Mira! We’re very sorry for the confusion regarding the final sale status of your dress. We completely understand your frustration and want to make this right. One of our support team members will reach out to you shortly to assist with a return label and guide you through the return process. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this.
Reply from Editorialist
Hi Allan! Thank you for your feedback. We’re sorry to hear that the Medium vest felt tight. As this item was a final sale, we’re unable to process a return or exchange. We truly appreciate you sharing your experience and will take your comment into consideration for future products.
Fast response and solution 👍🏼
5 February 2026
Reply from Editorialist
Hi Kassie! Thank you for your kind feedback!
We’re happy to know that you received a fast response and a helpful solution. Providing efficient and reliable support is always our priority. If you need anything else, feel free to reach out anytime. We truly appreciate you taking the time to share your experience.
The 2nd party sent me the wrong item…
The 2nd party sent me the wrong item and the return is pending their approval.
30 January 2026
Reply from Editorialist
Hi Jess! Sorry about the mix-up! The return is pending approval as part of the return verification process. We’ve sent you an update via email and are following up to get this resolved as quickly as possible. Thanks for your patience!
Hello I placed an order for a Polo Play…
Hello I placed an order for a Polo Play Large Leather Tote Bag in Cherry color a hard to find bag. It shows my order has been confirmed and the full purchase price has been deducted from my account. I have been trying unsuccessfully to reach someone regarding this issue so I know what is happening. My name is Valerie Bailey and
The shipping address is 720 Belshe Ave Willow Springs MO. 65793. I sure would appreciate a reply from someone.
3 February 2026
Unprompted review
Reply from Editorialist
Hi Valerie! Thank you for reaching out. For your safety, please avoid posting personal details, such as your shipping address, publicly. I’ve just reached out to you via email. Please check your inbox and spam folder so we can discuss this matter securely through our official support channel at shop@editorialist.com. We look forward to resolving this for you quickly!
Incredibly on top of the communication
Incredibly on top of the communication. They have been great throughout the whole ordering process. I was even given a mini refund due to miscommunication. My coat said no duty/fees at checkout but then I received an email saying there would be a fee. The entire Editorialist team (and I emailed with several people) were very efficient and helpful. Pleasantly surprised and will definitely shop with them again.
3 February 2026
Reply from Editorialist
Hi Elizabeth! Thank you for your feedback. We’re glad to hear our team kept you informed and could assist efficiently throughout your order. We appreciate your kind words and look forward to helping you with your next purchase!
Shoes run small, not large as stated
I hadn’t noticed the shoes were final sale. The reviews I found for those Lemaire shoes said they tend to run large and buyers should consider sizing down if they wear half sizes. I stuck with my regular size 43 and they actually run small. Much less room than a normal 43. I wish I had known that before purchasing. I like the shoes but I need orthotics for a foot problem and these are too small to fit them which means I’ll only be able to wear them on occasions where there’s not much standing or walking involved. In any case, the reviews were misleading.
24 January 2026
Reply from Editorialist
Hi David! Thank you for your honest feedback. We’re glad you like the shoes, but understand the sizing issue and the inconvenience it caused. We appreciate you sharing these details as it helps us provide better guidance to future customers. We hope to offer a smoother experience next time!
Excellent Service
Experience ordering and delivery was timely and updates were helpful
26 January 2026
Reply from Editorialist
Hi Peter! Thank you for your feedback. We’re happy to hear your order and delivery went smoothly and that the updates were helpful. We appreciate your support and look forward to serving you again soon!
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