Started with Edis about 6 months ago .. I've got 3 VPS with them now in various locations and they have been 100% reliable and met performance expectations , very good value, easy setup and lightning... See more
Company replied
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See what reviewers are saying
Had some minor trouble after VPS restart, but their support is top notch, as I have experienced every time I have needed their help. Super helpful and nice people working there! I have been cust... See more
Company replied
EDIS started out as a small local company in Austria and has expanded worldwide in the meantime. Services are working excellent in various datacenters around the globe. Also, prices can compete. The o... See more
Company replied
For 10 years i used their services and for 1 my mistake they deleted my VPS server . I had never had such experience ... The shittiest service I've ever used P.S. In continuation of the response of... See more
Company replied
Company details
About EDIS Global
Written by the company
50 globally distributed server locations for VPS Hosting.
EDIS Global delivers infrastructure to leading global VPN providers, security firms, payment providers, developers, activists and many more. Motivated staff provides support in 24 timezones.
We are delighted to announce our new home-location: Limassol, Cyprus How about our core network in Austria? Vienna is strategically positioned in the heard of Europe and provides fast and low-latency access not only throughout Europe but beyond. Enjoy the quality and reliability of EDIS Global's Austrian backbone coupled with brand-new, unused IP ranges for optimum performance.
What you get:
Direct Vienna Internet Exchange (VIX) access Direct peerings with major Telecoms like Telekom Austria (A1), Tele2, T-Mobile, Swisscom, ... Direct Amsterdam Internet Exchange (AMSIX) access Direct Peering.cz access
plus premium IP-transit providers like Arelion (Telia) #1 ranked global Internet backbone, AS1299 Core-Backbone Hibernia (Atrato) Voxility Hurricane Electric
EDIS Global accepts payments via American Express, China UnionPay (CUP), Discover & Diners, Japan Credit Bureau (JCB), Mastercard, VISA, PayPal checkout and PayPal subscriptions, Bitcoin, Bitcoin Cash, DAI, Dogecoin, Ethereum and Litecoin, as well as payments via Apple Pay, Google Pay, Alipay. SEPA / ACH direct debit on request (after legitimation)
EDIS Global delivers infrastructure to leading global VPN providers, security firms, payment providers, developers, activists and many more. Motivated staff provides support in 24 timezones.
We are delighted to announce our new home-location: Limassol, Cyprus How about our core network in Austria? Vienna is strategically positioned in the heard of Europe and provides fast and low-latency access not only throughout Europe but beyond. Enjoy the quality and reliability of EDIS Global's Austrian backbone coupled with brand-new, unused IP ranges for optimum performance.
What you get:
Direct Vienna Internet Exchange (VIX) access Direct peerings with major Telecoms like Telekom Austria (A1), Tele2, T-Mobile, Swisscom, ... Direct Amsterdam Internet Exchange (AMSIX) access Direct Peering.cz access
plus premium IP-transit providers like Arelion (Telia) #1 ranked global Internet backbone, AS1299 Core-Backbone Hibernia (Atrato) Voxility Hurricane Electric
EDIS Global accepts payments via American Express, China UnionPay (CUP), Discover & Diners, Japan Credit Bureau (JCB), Mastercard, VISA, PayPal checkout and PayPal subscriptions, Bitcoin, Bitcoin Cash, DAI, Dogecoin, Ethereum and Litecoin, as well as payments via Apple Pay, Google Pay, Alipay. SEPA / ACH direct debit on request (after legitimation)
Contact info
22 Spyrou Kyprianou, Pippiros Building 2nd Floor, 3070, Limassol, Cyprus
- +35799245614
- support@edisglobal.com
- edis.at
4.2
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Reply from EDIS Global
Thanks! 😊 We’re glad you liked our service! 👍
Convenient hosting provider with great capabilities
I've been using this hosting provider for a few days now and so far so good. I like the custom ISO upload feature - I need it to boot Talos Linux. But prices could be lower.
4 June 2024
Reply from EDIS Global
Thank you for your feedback! 🎉 We’re thrilled you love the custom ISO upload feature. While our unique locations might be a bit pricier than major hubs, we aim to offer exceptional value and continually improve our services. We appreciate your understanding and support!
Great excellent service
2 June 2024
Unprompted review
Reply from EDIS Global
Thank you for your kind words – we're thrilled to hear you enjoy our service! 🌟
Be careful ...
I immediately canceled my service as requested through the KVM manager 30 minutes after activation because I accidentally chose the wrong location. I did get a cancellation confirmation email as well.
They still won't refund or credit me so I can order the correct location. However, they managed to instantly cancel the VPS so I can't use it anymore. In summary, I paid fully for a VPS that I could only use for 30 minutes.
They prefer to annoy a potential customer who is now guaranteed to never do business with them again instead of just switching the VPS location. 1st Level chat support is atrocious as well.
Edit:
Clarification to the reply.
- The cancellation was processed quickly, ensuring all information was available.
- You did not follow up to indicate that any information was missing after the automatic cancellation email.
- I had to initiate contact to inquire why the refund had not been processed.
- Consequently, the service was unavailable from day one despite having paid for a full month.
Your denial of any flaws in this process suggests that you are intentionally making the cancellation process inconvenient. Potential customers should be aware that you appear more focused on collecting a quick one-time monthly fee rather than building a long-term relationship through proper customer support.
16 May 2024
Unprompted review
Reply from EDIS Global
Hello Lars,
Unfortunately, we were unable to reach you by phone. We would have preferred to discuss this matter with you over the phone.
We have procedures in place to ensure a smooth processing of refunds. We communicate these procedures online and provide ready-made forms to make the process easy.
A cancellation is not the same as a refund. Cancellation means that someone no longer wants the service (whether immediately or at the end of the month). A refund means the reimbursement of the purchase price, under clearly defined conditions and procedures.
The refund procedures include the necessity of a cancellation. However, a cancellation does not automatically mean that amounts will be refunded.
We have refunded your payment to the original payment method. Next time, please ask beforehand how it exactly works. Our team is available around the clock.
Juste working as expected
Juste working as expected, is what I expect (with a good support). Volltreff !
24 February 2024
Reply from EDIS Global
THANK YOU!
The service is reliable and the customer support is helpful
The service is reliable and the customer support is helpful. I barely have to resolve problems but when I do it is resolved in a few days.
6 March 2024
Reply from EDIS Global
Thank you for your positive feedback, Robert! We're thrilled to hear about your satisfaction with our service and with our team. 😊
Subpar customer service
I would not recommend dealing with this company or purchasing any related products from their website. My experience, based on a recommendation from a friend who previously used their services, has been overwhelmingly negative, particularly with their customer support. It doesn’t look like I’ll be renewing my services with them. Their customer service provides inadequate and subpar responses to issues faced.
I was looking for an IP change, as it was over the 24 hours period, just barely. I wasn’t expecting to pay for a change but was happy to if needed. The customer support stated it would be faster and cheaper to cancel my order and pay for a new one? So, I’d lose the original XX euros which I paid for my original order.
This advice seemed illogical, especially since they mentioned that a random IP change would cost 5 euros, and a specific IP change would cost 10 euros.
If you’re looking for a professional established company, I would go take your business elsewhere. There are many others that will provide exceptional customer service and support.
10 March 2024
Unprompted review
Reply from EDIS Global
Thanks a lot for sharing your point of view!
We informed you about the cost of an IP address change, and offered the alternative option to cancel and order a fresh service instead.
Ordering a fresh SMART plan would have been cheaper and faster than an IP address change, assuming you have a EUR 4.99 entry level plan.
quote:
> Due to the fact that you would need to reinstall after an IP change and the fact that we have to charge you for an IP-change, it would be faster and cheaper for you to cancel the server and buy a fresh one. An IP address change is charged at EUR 5,-- one-off, a "bespoke" IP address with EUR 10,-- one-off.
https://docs.edisglobal.com/change-ip-address#sM_o6
Reply from EDIS Global
THANK YOU!!! 😊
Good servers but Strange customer service
Never had any issues with their servers. They worked great for my purposes.
Wish they had more options, single and duo core servers felt slow.
After asking to terminate my contract at the end of my billing cycle, they insted terminated it immediately.
8 February 2024
Unprompted review
Reply from EDIS Global
Hello Paal
First and foremost, we sincerely appreciate you taking the time to provide us with your feedback. It's wonderful to hear that our servers have met your needs effectively.
We explained to you (and we provided the proof to you) that you requested immediate termination through the portal, which is a fully automated process.
We reactivated the service by revoking the cancellation request as per your subsequent request.
We're here to ensure that your experience with our services is smooth and satisfactory. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to let us know. Your satisfaction is our top priority, and we look forward to continuing to serve you.
Easy billing
Easy billing, very stable. Nice for the price, but I would alwayslove a bit more power!
3 January 2024
Reply from EDIS Global
Appreciate your feedback! Glad you find our billing easy and the service stable. We're always exploring ways to provide even more value and power 🚀for the price. Thanks for choosing us!
Customer with more than 15 years
Customer with more than 15 years, I had no issue in all these years.
18 December 2023
Reply from EDIS Global
Thank you very much for taking the time to share your feedback here on our Trustpilot page, we appreciate it! All the best for the upcoming New Year, and to many more successful years together ;-)
I'm really happy with EDIS services
I'm really happy with EDIS services.
It's reliable, speed is totally acceptable, and i sincerly never noticed any downtime since 2016 (or it was really short), and pricing is totally correct.
Five stars without hesitation.
15 December 2023
Reply from EDIS Global
THANK YOU! 🎄🎄🎄 Seasons Greetings: Joy, Peace, and Prosperity
Easy peasy lemon squeezy
9 December 2023
Reply from EDIS Global
Thrilled to add a zest of simplicity to your experience – thanks for squeezing in a great review! 🍋
Reply from EDIS Global
Thank you very much! 👍👍👍
Solid solution
We were with a different VPS provider, but bit by bit that VPS became slower and slower, until it was un-usable.
Switched to these guys and the speed and quality of the services is a huge step up!!
Recommended
6 November 2023
Unprompted review
Reply from EDIS Global
Thank you so much for your stellar 5-star review! We're over the moon to hear that you've found a solid solution with our services.
It's like music to our ears knowing that the switch to our VPS has hit all the right notes for speed and quality. We understand how crucial it is to have a reliable and fast virtual environment, and we're thrilled to have revved up your online experience! 👍👍👍
Review for Edis
I recently had the pleasure of using the services of Edis Hosting Company, and I must say that I was thoroughly impressed with the experience. Here's a review highlighting the key aspects that make them stand out:
Reliability: Never saw downtime.Do not need to write anything more ;)
Speed and Performance: Their servers are very fast and stable.
Customer Support: There are no words about how to express my feelings.They are amazingly friendly, they even helped me to understand some logic that I needed for a project and explain in a few examples how to make it!
They are always online, always answering in 5 minutes.Even support is on WhatsApp.
Scalability: I am using more servers to be always online, but all of my servers have never gone down yet, because I have a monitoring system and I watch that.
Affordability: Prices are amazing, cheap is a fun word, and you really get that for what you pay.Also, they offer various types of payment systems, like Bitcoin, which is very friendly.
They have many locations to provide if you are looking for CDN(What I was looking for)
In summary, I only plan to work with Edis and no one else.
24 October 2023
Unprompted review
Reply from EDIS Global
Dear Aljosha,
Greetings from "John" and the entire team at EDIS Global!
We were both honored and thrilled to read your wonderful review here on Trustpilot. It’s always heartening to hear from customers like you, who take the time to share their positive experiences with the wider community.
Your insights on our reliability, speed, and performance reassure us that our efforts to offer the best in hosting services are truly making a difference. We're especially touched to know that our customer support team not only met but exceeded your expectations.
Being accessible, including on platforms like WhatsApp, is a conscious effort on our part, and it’s great to see it being appreciated. Additionally, we're glad to know that our range of server locations and payment options, including Bitcoin, are offering the convenience you seek.
Your statement, "In summary, I only plan to work with Edis and no one else," is probably the highest compliment we could ever receive, and for that, we're truly grateful.
Thank you once again for your trust in EDIS Global. We promise to keep delivering the quality and service you expect, and we're excited for all the future collaborations ahead!
Warm regards,
John & the EDIS Global Team.
Reply from EDIS Global
Philip, thank you very much! 👍
This company is very impatient with…
This company is very impatient with payment dispute... they closed my account and sent payment to and address i was actively complaining about. I think thats very irresponsible!
17 October 2023
Unprompted review
Reply from EDIS Global
Thank you for taking the time to share your feedback. We value every client's experience and we're sorry to hear that you feel this way. Allow me to address your concerns:
To our records, there has never been a payment dispute with your account.
In fact, EDIS Global did not accept you as a client.
In the spirit of fairness, we offered a refund.
Upon your instruction, we processed the refund to the BTC address you provided. For transparency, we also immediately provided the Blockchain Transaction ID as proof of payment.
It's essential to understand that BTC transactions are irreversible. If there was an error in the BTC wallet address you provided, unfortunately, we cannot be held responsible for that.
Always good service and great customer…
Always good service and great customer support.
7 October 2023
Reply from EDIS Global
🙌 Thanks for the love! 😊 We're thrilled you appreciate our service! #Grateful 🙏
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