The Edinburgh Clinic Reviews 

109
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Having arranged an evening appointment to visit and have a consultation about a vasectomy, I travelled from Aberdeen to Edinburgh. Having sat in the waiting room for an hour, I was eventually told th... See more

Rated 5 out of 5 stars

I felt like the clinic went above and beyond, especially with dealing with my GP surgery, who were less than efficient! Communication before and after my scan was first class, which is very important... See more

Rated 4 out of 5 stars

Excellent consultation advice, surgery and post op follow up service. Fitted into my schedule ,two cataract ops done within eight days of each other between two holidays. Company need better clarity o... See more

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Rated 2 out of 5 stars

Surgery was fine, if somewhat brusque, but I’m really not impressed to receive an email threatening debt collection…when the EC have the wrong address on their files. When I pointed out their error, n... See more

Company details

  1. Health & Medical

Information provided by various external sources

We aim to create a unique, quality clinical environment, with our patients at the heart of our service, with our teams of specialists on-hand to help you get the best from your private healthcare experience.


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2.9

Average

TrustScore 3 out of 5

109 reviews

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2.9

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(109)

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Rated 5 out of 5 stars

Very happy

Referred for cataract surgery by my optician. Delayed by Covid-19 but once Clinic reopened things moved quickly. I had an online consultation with a consultant (Dr Tint) followed by a face-to-face (or mask-to-mask!) assessment, booked the surgery and had the procedure all within five weeks. Outcome has been excellent. All the staff I dealt with were helpful. The consultant was professional and businesslike but very pleasant, easy to talk to and reassuring. Only glitch concerned the online consultation - I found out about two minutes before it was due that Apple Safari does not support Microsoft Teams. This should have been flagged in the Patient Guidance.

13 September 2020
Unprompted review
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Reply from The Edinburgh Clinic

Thank you David for your feedback. This has been shared with Dr Tint and clinic teams.

Rated 5 out of 5 stars

I had full spinal MRI today at the…

I had full spinal MRI today at the Edinburgh Clinic. I get claustrophobic easily during MRI scans however the Radiographers at the Edinburgh Clinic are extremely kind and patient and know exactly what to do when you are feeling anxious. A special thank you to Kathy Radiographer for being so kind I’ve met her at two of my MRIs recently and she has been nothing but kind and caring towards me at both appointments.
Thank you very much for your help today.

24 July 2020
Unprompted review
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Reply from The Edinburgh Clinic

Thank you Kerry for your feedback. It is much appreciated and has circulated with clinic teams and Kathy.

Rated 5 out of 5 stars

First class from start to finish!!

First class from start to finish. All started with an email - the girls on the desk quickly responded and booked me in.
The Doctor was extremely helpful and explained exactly how the procedure would go made me feel at ease.
Small Removal - took about 30 mins start to finish.

Returned for the stitches to be taken out and the nurse was extremely pleasant and gentle. Took to time to ensure i was comfortable and that i was okay throughout.

Amazing cant recommend enough.

Thank you.

23 January 2020
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Nikki this has been shared with all clinic teams.

Rated 5 out of 5 stars

Cannot fault anything about this…

Cannot fault anything about this Clinic, my consultation with Mr John McKinley,my pre med + finally my operation yesterday,each + every member of staff within the Clinic are second to none,all staff are a credit to the Clinic, very caring and understanding from start to finish,i was looked after in every way possible,also extra special praise to John,thank you all so much.

26 November 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you Heather for your feedback. This has been passed to Mr McKinley and clinic teams.

Rated 5 out of 5 stars

First Class Medical Treatment

The medical personnel were all very professional and willing to answer my questions and concerns. The cataract procedures(s) themselves were executed competently, and follow-up checks were reassuring. Excellent outcome.

31 October 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Allan, it is very much appreciated and has been communicated to all clinic staff.

Rated 5 out of 5 stars

Tranquil, efficient & superbly equipped

I have had two types of treatment here in the past few months, and would strongly recommend it - the staff are efficient and caring, and the equipment state-of-the-art. Access to a wide range of consultants is available.

23 October 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Fiona, it is much appreciated and has been passed on to all clinic staff.

Rated 2 out of 5 stars

Billing

Clinically, the service is great. But don’t try to get an estimate or an itemised bill, because it’s beyond their level of competency. I asked four times for an estimate of fees and it hasn’t yet arrived. When I take my car to the garage or my dog to the vets, I get an estimate and an itemised invoice. Even the dentist does it! But not Edinburgh Clinic. It makes you feel there’s some sort of dodge going on with the insurance company.

13 September 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you Keith for your feedback, it is very much appreciated. Apologies for the service you received regarding your billing. The senior management team have been informed and are investigating the issue.

Rated 5 out of 5 stars

Medical Scan

Went for a Scan Plus (medical scan). First impressions - a big, bright, very clean environment with welcoming staff - I didn't have long to wait to be seen. Extremely thorough process, including (amongst others) a full MRI scan which was on site and follow up meeting with their GP to go through test results. Very impressed with the setup - would recommend this process and facility to anyone

10 September 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Richard. This has been shared with our clinic teams.

Rated 4 out of 5 stars

Disappointed by wait

Told to arrive at 715,as was everyone else scheduled for yesterday.
This resulted in being on site for around 9 hours.
Can't fault any off the nursing staff though, they were attentive and professional through.

9 September 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Harry, it is very much appreciated and will be shared with clinic teams and management.

Rated 5 out of 5 stars

A1 service from start to finish Edinburgh Clinic.

I was given great, first class service by knowledgeable friendly staff right from my arrival. Surgery procedure and aftercare was spot on.
All in all, they made a difficult day a lot easier. Thanks to you all.
Great coffee and biscuits!

31 August 2019
Unprompted review
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Reply from The Edinburgh Clinic

Thank you for your feedback Ian. This has been passed on to clinic teams.

Rated 5 out of 5 stars

Patient Care and Overall Service second to none.

I have used other private health care providers in the past however I found the overall level of service and care at The Edinburgh Clinic to be exceptional. I presented with severe pain in my right knee.

Following an initial consultation and MRI scan, my Consultant (Mr White) advised on the options open to me and we agreed that the most appropriate treatment for me was to have an Anthroscopy. I have now had the procedure and am incredibly impressed and pleased with the results achieved.

I cannot praise enough the overall level of service and patient care I received. The facilities were excellent and the people / team were all very professional and caring. What stood out for me was the personal service provided.

I have no hesitation in recommending The Edinburgh Clinic.

29 July 2019
Unprompted review
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Reply from The Edinburgh Clinic

Many thanks Alan for your review. Your feedback has been passed to clinic teams and Mr White.

Rated 5 out of 5 stars

Lens Replacement Surgery at the Edinburgh Clinic

I had lens replacement surgery at the Edinburgh Clinic and cannot praise the team highly enough. From the initial consultation through the procedure to my follow up check up, the staff couldn't do enough for me. The Clinic is relatively small and so you are treated as a person and not a number. The initial consultation was thorough and explained all of the potential complications with the procedure, so I felt completely informed and relaxed about proceeding. The procedure itself took around 20 minutes and was incredibly relaxing. Within 36 hours my vision was better than I can ever remember it being. I've recommended the Clinic to a number of friends and hope that they find the procedure as life changing as I did

2 July 2019
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you Scott for your feedback. This will be passed on to clinic teams.

Rated 5 out of 5 stars

Special process, special care

I cannot rate highly enough the quality of provision across the board at this hospital. There was unmatched kindness, consideration and skill at every level. Dr. Raza, you walk on water. The work you performed on my varicose veins, the patience you displayed with my endless concerns and the pre and post surgery support is exemplary. Dr. McGregor, anaesthetist, was so kind and clearly highly skilled as I had no sense of going under or coming back out in any negative way whatsoever. Indeed, it was so smooth, I felt bright and relaxed throughout. I cannot thank you both enough and all of the team. I have M.E. and suggest to folks not to read all the scaremongering stuff in advance (even though I sent it and it was clearly given attention!), but just to trust to the exceptional care and expertise at the Edinburgh Clinic. Thank you all from the bottom of my heart.

19 June 2019
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you Sheena for your feedback. Your comments have been passed to the Consultants and clinic teams.

Rated 5 out of 5 stars

A fantastic experience!

I attended The Edinburgh Clinic with a problem in my right shoulder which had been identified as "shoulder impingement". This was diagnosed fully by Dr Carrie McCrea-Routry and traced to inflammation and changes in my supraspinatus tendon.

Due to work commitments I had a limited time to have this issue resolved however it only took 2 days from the initial consultation to my shoulder injury being sorted.

Since having an injection to rectify the problem my shoulder now feels better than it has done in months. The range of movement has fully returned and when I wake in the morning, there is very little pain and discomfort felt; a dramatic change from before.

The process from making the appointment, having a consultation, MRI scan and then the injection was seamless and carried out in a professional manner by all involved.

This is an excellent clinic with a beautiful interior and exemplary facilities from what I saw. The actual procedure of having the injection went very well. I am not a fan of needles however the doctor carrying out the procedure was very re-assuring and talked me everything which really settled my nerves.

I highly recommend The Edinburgh Clinic based on the experience that I have had with them.

10 June 2019
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you Scott for your feedback. Your comments have been passed to Dr Carrie McCrea-Routry and clinic teams.

Rated 5 out of 5 stars

I had the most flawless experience…

I had the most flawless experience recently at The Edinburgh Clinic regarding a CT scan. Upon arrival you instantly feel comfortable in the clinic thanks to the calm atmosphere and beautiful interior! I am so used to NHS standards that this just felt like a dream. My radiographer, Lindsay Lumsden was incredible - she made me feel so relaxed and answered all of my questions without me having to even ask them in the first place! I felt comfortable all the way through my scan and thats even with the dye I had to have injected for my scan. Thank you so much to all at Edinburgh Clinic and in particular Lindsay! :)

20 May 2019
Unprompted review
The Edinburgh Clinic logo

Reply from The Edinburgh Clinic

Thank you Carla for your feedback. Your comments have been passed to Lindsay and clinic teams.

Rated 5 out of 5 stars

Excellent care with friendly staff and…

Excellent care with friendly staff and doctors, I had virtually no waiting time and excellent friendly doctor in doctor Cohen who provided a very thorough and professional consultation following my mri scan and check up, would highly recommend

30 April 2019
Unprompted review
Rated 5 out of 5 stars

Retinal membrane removal by Dr Singh

I had an epiretinal membrane on my left eye which was causing significant visual distortion. I could not wait for treatment under the NHS and was referred to Dr Singh at the Edinburgh Clinic.
Dr Singh was very careful and calming. He carried out an operation to remove the membrane which lasted for an hour and a quarter. The operation seems to have been entirely successful. I now have now detectable visual distortion and my eye sight is effectively perfect.
I am most grateful to Dr Singh and his team. I will be most happy to recommend them in future if asked.

19 April 2019
Unprompted review
Rated 5 out of 5 stars

I attended for an MRI scan and review…

I attended for an MRI scan and review with a consultant last year. The whole experience from booking my appointment through to the scan itself and reassurance from the consultant was absolutely fantastic. I can only commend the clinic for providing such an excellent service.

17 April 2019
Unprompted review

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