When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
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See what reviewers are saying
The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
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Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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Tres bonne attention
2 June 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Alberto De Diego,
Merci beaucoup pour votre avis positif !
Nous sommes ravis que vous ayez apprécié l’attention que nous portons à nos clients.
Mary, votre conseillère EDF
Merci beacoup
2 June 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Michael RISA,
Je suis ravie que votre expérience auprès de nos services se soit bien passée.
N’hésitez pas à le faire savoir autour de vous !
Marina, votre conseillère EDF
Thank you EDF for your valuable…
Thank you EDF for your valuable response. It resolved my fears and doubts..
27 May 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Omolara,
Thank you for your positive feedback!
I'm delighted to hear that your experience with our advisors was very good
and that you were satisfied with the answers you received.
Please don't hesitate to spread the word
around you!
Adrian from EDF.
Very easy to deal with
Very easy to deal with. Very polite no issues. Great to have an English speaking helpline to help with Language barrier. Keep up the great work
20 May 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Daniel,
Thank you for your positive feedback.
We're delighted that our English-speaking telephone support made things easier for you.
Your satisfaction is important to us, and we remain at your disposal.
Marina, votre conseillère EDF
Excellent service by EDF international…
Excellent service by EDF international line. The agent spoke excellent English and quickly sorted out my query
19 May 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Darren Fletcher.
I'm delighted that this exchange has been satisfactory.
Thank you for your feedback and this excellent note!
Elsa, your EDF advisor
Excellent contact avec mon…
Excellent contact avec mon interlocuteur et très efficace.
Malheureusement temps d'attente très très long avant décroché : 25 minutes
13 May 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour RF,
Merci pour votre retour.
Nous sommes heureux que le contact avec notre interlocuteur ait été efficace et agréable.
Nous nous excusons toutefois pour le temps d'attente trop long.
Nous travaillons constamment à améliorer la rapidité de notre service pour mieux répondre à vos besoins.
Marina d'EDF
The EDF told the house would be empty…
The EDF told the house would be empty for the winter
Gave them the readings from the meter the hour we left.
Then. Later had 150 plus euro from my bank.they also have a monthly standing charge from my bank.so I have to wait to get my money back.
7 May 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Annabel,
I'm sorry to read your message and that you have such a negative perception of our services. Each situation is unique, and it's important for me to understand what happened so that I can provide you with a suitable solution.
Your satisfaction is my priority, and I want to do everything I can to regain your trust. To do this, please write to me at supportsocial@edf.fr, giving your Trustpilot username and your customer details. This will enable me to examine your case and provide you with the best possible support.
Yours sincerely
Elsa from EDF
The advisor is very accommodating and…
The advisor is very accommodating and clear in giving me instructions on how to troubleshoot the electricity issues. Problem solved in no time! Merci beaucoup! ☺️
30 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour,
Thank you so much for your kind feedback!
I'm really glad I could help you quickly and clearly resolve the issue. Please don't hesitate to reach out again if you need anything in the future.
Have a great day, and thanks again for your trust!
Merci pour votre confiance,
Camille d'EDF
I called the English speaking number
I called the English speaking number. The agent was excellent and very clear with the details. They also helped me with additional questions that I had and addressed all my requests on demand.
30 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Sheldon, thank you very much for your positive feedback!
We are delighted to hear that the English-speaking agent was able to answer all your questions clearly and efficiently.
At EDF we strive to provide you with a quality service and it is pleasing to hear that you were fully satisfied with the assistance you received.
See you soon.
Carine from EDF
Very friendly and efficient customer service
I was dealt with in a quick and efficient manner by a friendly competent advisor.
29 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Phil !
Thank you for your feedback. We're delighted to hear that our advisor provided you with both efficient support and a welcoming approach.
Ensuring a smooth and positive experience is very important to us.
Thank you for your confidence
Marie-Hélène from EDF
Service commercial impeccable
Interlocuteur du service commercial très professionnel et sympathique. Excellent conseil de sa part.
24 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Philippe,
Un grand merci pour ce retour positif.
Professionnalisme et efficacité sont au cœur de notre engagement, et je suis heureux que cela ait fait la différence pour vous.
Merci pour votre confiance,
Camille d'EDF
The EDF customer service assistent was brilliant. A credit to the company.
The EDF customer service assistent spoke really good english, was able to find my current contact with ease and assuat me with setting up an additional contract for my second property. Thank you for making the transition so easy.
18 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Frank,
Thank you for your feedback! We’re delighted that our customer service assistant was able to assist you smoothly in English and help set up your additional contract. We’re happy to have made your transition easy and hassle-free. Don’t hesitate to reach out if you need further assistance.
Best regards,
Mary, EDF
Rude
Rude, condescending agents who cant get their story straight. One lie after another which is frustrating. After having this by 2 cocky agents (there must be more as i could hear in the background "will you not shout at me, stop shouting at me" it seems im not the only one to be frustrated by these prima Donna agents. Last night was the final straw, i called selectra and changed providers for the good of my blood pressure
18 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Claire,
We're sorry to hear that your experience with our services did not live up to your expectations. Your satisfaction is important to us, and we sincerely wish to understand the difficulties you have encountered.
In order to protect the confidentiality of your personal data, would you please contact us directly at the following address: supportsocial@edf.fr?
Please include your Trustpilot username and your customer details so that we can access your file and provide you with a rapid and appropriate solution.
We look forward to hearing from you and will do our utmost to regain your trust.
Have a good day,
Adrian from EDF
Assistance professionel et respectueux
Surprisingly non-bureaucratic. Empathetic assistance.
16 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Jaime,
Thank you for your feedback! We’re glad to hear that you found our assistance both professional and empathetic, and that the process was smooth and straightforward.
Best regards,
Mary d'EDF
Excellent help from the EDF English language service
I received excellent service from EDF in transferring my electricity supply to them. My French is not good enough to hold a detailed business conversation but I was able to use the EDF English language service which was fantastically helpful. The advisor ran me through the options and helped me set up the new account. She was first class and I would recommend anyone struggling with sufficient French to tackle the complex details to use this service.
15 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Huw,
Thank you very much for your positive feedback!
We are delighted that our English-speaking service was able to meet your needs and effectively assist you in managing your electricity transfer.
Your recommendation means a lot to us, and we are pleased that our advisor was able to provide you with all the assistance you needed.
Marina d'EDF
Very helpful EDF customer service assistant
I had contact with customer service assistant Lola.
Very helpful, knowledgeable customer service assistant. Excellent support from her.
15 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Antun,
Thank you for your positive feedback! We're thrilled to hear that Lola provided you with excellent support and helpful advice. At EDF, we pride ourselves on having knowledgeable and professional staff to assist you.
Best regards,
Mary d'EDF
I'm very satisfied with the service…
I'm very satisfied with the service this company offers, and the staff are very polite and knowledgeable.
14 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Mark,
Thank you for your kind feedback! We’re thrilled to hear that you’re satisfied with our service and the professionalism of our staff.
Best regards,
Mary d'EDF
Pas de temps d'attente
Pas de temps d'attente. Interlocutrice qui connait son métier
10 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Laurent,
Je suis ravi de savoir que votre demande ait été traitée rapidement et que notre équipe a pu vous fournir une expérience agréable.
Nous espérons continuer à vous servir avec le même niveau de satisfaction à l'avenir.
Merci pour votre confiance.😊
Adrian d’EDF.
It's really good service 👏 respond with…
It's really good service 👏 respond with respect and help me out good job thanks for helping me out
9 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Nelson,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Your appreciation means a lot to us, and we're always here to help you out whenever you need assistance.
Mary d'EDF
Highly recommended
They are accurate, I trust their calculations and they are trustworthy..
Merci beaucoup!
7 April 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Lanz,
Thank you so much for your kind words! We’re thrilled to hear that you trust our calculations and find us trustworthy. Your recommendation means a lot to us!
Mary d'EDF
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