Safe and easy
10 September 2026
Unprompted review
Reply from Edenred Luxembourg
Dear Ghassan,
Thank you very much for your feedback! We’re happy to hear that you are satisfied with our service.
Kind regards,
The Edenred Team
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Company details
Written by the company
Edenred’s solutions connect a unique network of 44 million employees, 770,000 companies and 1.5 million partner merchants in 45 countries.
Contact info
6D Route de Trèves, L-2633, Senningerberg Niederanven , Luxembourg
- +352 25 29 90
- edenred.lu
3.9
Great
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
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Useful card
9 September 2026
Unprompted review
Reply from Edenred Luxembourg
Dear,
We appreciate your feedback and your 4-star rating! It’s great to know that you find the card helpful. If there’s anything missing for a 5-star experience, we’d love to hear your thoughts.
Kind regards,
The Edenred Team
Do you really want to waste your time ?
Client for more than 5 years, EDENRED had been unable to settle a simple 'Domiciliation', documents have been sent several times per year. Their accountant for Luxembourg is done in Belgium. Late in the delivery of the tickets, service apologise every 3 months saying the situation is solved then 3 months later you receive letter from 'Recouvrement' department that you have note paid invoice where it is cleary written money will be taken by domiciliation. If you do not want headaches you know what you have to do...
13 August 2026
Unprompted review
Reply from Edenred Luxembourg
Dear Thierry,
Thank you for sharing your feedback and for being a client for more than 5 years. We are truly sorry to hear about your experience and understand how frustrating this situation must have been.
This is not the level of service we aim to provide.
We would appreciate the opportunity to discuss this matter with you directly and work toward a proper resolution. Can you contact us through our online form https://digitalcustomer.edenred.lu/hc/en-us/requests/new so we can investigate your file as a priority.
Kind regards,
The Edenred Team
Good service, but payment issues recently Date of experience
Recently, some customers had problems paying with their Edenred card in our restaurant. The card sometimes did not work, which caused inconvenience for both customers and our business. Apart from this issue, the service is generally good, so I give 4 stars.
7 July 2026
Unprompted review
Reply from Edenred Luxembourg
Dear Chen,
Thank you for your feedback and the 4 stars — we’re glad you enjoyed our service. We’re very sorry for the inconvenience caused by the Edenred card issues. If this happens again, please contact us via our online contact form https://merchant.edenred.be/hc/en-us/requests/new and include the card number so we can investigate — often the cause is not technical but for example insufficient balance, contactless payment not activated, ...
Kind regards,
The Edenred Team
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