Edel & Stark - Unique Mobility Services Reviews 160

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

All thanks to the team. Such great service and great cars. I booked Lamborghini Urus in Dubai, it was a really powerful car and made my experience much better. Thanks, Fares

Rated 5 out of 5 stars

I rented a BMW X7 400d black from Edel & Stark Dubai during end-new year at UAE. The car was brand new, perfectly clean, and in top condition.Mr.Ahmed, the General Manager, provided outstanding hos... See more

Rated 5 out of 5 stars

We just completed a 7 day tour hiring 3 cars from E&S - Ferrari F8 Spyder, Porsche 911 and Lamborghini. The cars were almost new and delivered in great condition with a very efficient and hospitable p... See more

Rated 5 out of 5 stars

Rented a 991.2 Carrera 4S for 1 week, everything from the initial communication, to the pick-up to the delivery has been extremely smooth and clear. The guys are very polite and available to respon... See more

Company details

  1. Car Rental Agency
  2. Limousine Service
  3. Tour Operator

About Edel & Stark - Unique Mobility Services

Written by the company

Edel & Stark provides a large choice of different luxury cars for rent in Switzerland, Germany, Italy, France and the United Arab Emirates. With 120 vehicles in treasury and constant access to 60-80 luxury cars through producers and distributors, every customer is satisfied. Cars are a matter of trust. Print your trust in us, we will not disappoint you.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Edel & Stark - Professional & Customer Focused

The Edel & Stark experience was excellent from start to finish. They were quick to respond to my initial inquiry and to answer any questions I had leading up to delivery of the car. This was our first time with this type of rental while on holiday. Edel & Stark provided peace of mind with their customer service. The Turbo S was perfect and we had an unforgettable experience in the Swiss Alps! I would definitely recommend Edel & Stark for your luxury/sport car needs! We definitely plan to use their services again in the future.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We've hired many exotic cars for clients over the years and the Edel & Stark experience was as good as it gets. The service was professional, punctual and polite, and the car was extremely well maintained and presented. Highly recommended.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Unbounded professionalism

Unbounded professionalism. I travel all around Europe many times a year using various companies to hire supercars. This was the first time using Edle & Stark, and I will be using them again. Putting aside the extensive collection of cars and the availability throughout Europe, they are exceptionally professional and have one of the smoothest hiring processes. I got a Ferrari F8 Tributo dropped at my Hotel, and the paperwork and payment process was seamless. I highly recommend this company if you want an easy-to-use, friendly, and professional supercar experience. You get what you pay for!

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Rented a car with them last week

Rented a car with them last week, everything went smooth, communication was easy, delivery was on time and car was in impeccable condition, professional team. Will go back renting with ES next time. Definitely recommend them 💯🔥

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Edel & Stark is setting an example where other companies can learn from in regards to service. First of all they have a superb rental fleet the condition of the vehicles is like brand new and in great condition.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Nothing like any other rental car experience!

After renting from the normal car rental companies over 100 times, I was blown away by the incredible service Edel & Stark provided! It's almost as if they are in a completely different industry than all their competitors. The drop-off at our hotel in Zurich and pick-up at the airport went exceptionally smoothly. Both individuals did a fabulous job going over the car and making sure everything was perfect with our experience. The booking & preparation was fabulous as well.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Faultless service.
I hired a G63 for 5 days. The car was delivered to my hotel in Geneva and I dropped it off at the airport. Both collection and drop-off were very easy with minimal formalities required. The car was practically brand new. The 1500km included in the price was ample for my roadtrip around Switzerland. Kevin was very helpful from start to finish.
I will happily use Edel & Stark again.
Very happy customer.

2 July 2022
Unprompted review
Rated 5 out of 5 stars

The best car rental experience.

My Rolls-Royce and Bentley rentals with Edel & Stark have been great experiences that were smoothly organised by a highly professional, trustworthy, honest and friendly team. The cars were beautifully configured as well as in top condition and I intend to continue renting from their wide selection of leading brands.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

As usual i had a great experience with…

As usual i had a great experience with the Bentley GT Speed. The service with Edel & Stark is top of the range and I’m looking forward to renting the next supercar.

22 March 2022
Unprompted review
Edel & Stark - Unique Mobility Services logo

Reply from Edel & Stark - Unique Mobility Services

Hi David, thank you very much for your feedback. Much appreciated!

Rated 1 out of 5 stars

Deposit Scam..Kept Money for Nothing!

This company rents cars in Zurich, Switzerland. I made a reservation and the car showed up 2.5 hours later. They charged me first for the daily rental amount, which was $2k. Then they charged the 'deposit' amount separate.

Only, something was wrong with their portable pos machine. I called Amex to make sure it wasn't my card. It wasn't. Their machine didn't work and they couldn't get the deposit. So I didn't take the car. The problem? They want to keep the $2k. I charged it back on my card but the whole encounter made me very suspicious of this company's business practices.

This is the kind of place that nicks your deposit when you return the car just as a normal way of doing business. I've seen this before at disreputable firms. The boss Ben L isn't a very reasonable guy.

26 February 2022
Unprompted review
Edel & Stark - Unique Mobility Services logo

Reply from Edel & Stark - Unique Mobility Services

Dear Maurice

Thank you for your review. Please let me refresh your memories.

We received the booking from you at 15:00 and we delivered at 17:00 at your hotel as agreed. After completing the rental documents, our driver wanted to block the deposit on your credit card. But unfortunately you did not have enough limit on the card, although we pointed out in the reservation signed by you that this is necessary. At your request, we sent you an online payment link for the deposit, which you also could not pay, although the link worked perfectly.

You then wanted to cancel the vehicle and have the full amount refunded, which is not possible at this point as you had already started the rental and we had also already rejected other rental requests. I offered you a partial refund, which you declined.

If you have any further questions or objections about our processes, please feel free to contact us directly at the email address you are familiar with.

Kind regards,
Benedikt Lüchinger, CEO Edel & Stark Group

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