edelkrone Reviews 327

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality and sturdy build of the products, noting that the equipment feels premium and is thoughtfully engineered for creators. Many appreciate the clever design and the ease of setup, making their workflow more dynamic and efficient, especially for complex shots and macro photography. The customer service is consistently praised for being responsive, helpful, and professional, often going above and beyond to assist with inquiries and issues. However, some customers also noted issues with product flexibility and misleading advertising regarding product fit with accessories. A few other people also felt that certain products were less stable than expected or had problems with app connectivity and motor performance, leading to shaky results. There were also occasional reports of non-existent customer support or conflicting information regarding shipments and returns.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, innovative... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the products as top-notch, extremely... See more

User experience

Clients share positive opinions on user experience, highlighting that the product works well and makes... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent,... See more

Service

Users describe positive interactions with service, highlighting excellent support, communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Flextilt Pro and Flextilt Prime for use with my macro photography. I am impressed with both. With macro photography (of mosses and other things small), you are always challenged wit... See more

Rated 5 out of 5 stars

Slider works fantastic, highly recommend! They helped me navigate how to work with FedEx to get customs the paperwork needed to easily import their product. Worth noting they ship from Turkey so it... See more

Rated 5 out of 5 stars

I’ve been using Edelkrone gear for just a few months, but it’s already become one of my favorite parts of my workflow. The design is super clever, the build quality feels premium, and everything... See more

Rated 5 out of 5 stars

Edelkrone produces one of the best motion control systems out there. Their heads work flawlessly, as with the combination of the Jibone, achieving shots hard to duplicate without their system. Machine... See more


Company details

  1. Cinema Equipment Supplier

Written by the company

At edelkrone, we take great pride in our reputation as one of the leading manufacturers of content creation solutions based in Ankara, Turkiye. Since our inception in 2008, we have been dedicated to introducing innovative and unique products that make capturing stunning visuals with a camera easier and more efficient. From camera slides and stands to cutting-edge camera motion control systems, we have something for every type of filmmaker and photographer. Our mission is to design and create products that not only enhance the user experience, but are also aesthetically pleasing and user-friendly. We understand the importance of having a user-centered design approach and are constantly working to improve our products to meet the ever-evolving needs of our customers. As the world of video content production continues to evolve at a rapid pace, we at edelkrone remain at the forefront of innovation. Our understanding of the art of storytelling and the changing landscape of video production allows us to stand by our customers, providing them with the tools they need to remain competitive and continue to create captivating and impactful content.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

327 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Exceptional customer service

Had some problems with my gear, got fast and precise help via e-mail. When all ideas ran out, the troublesome parts from my setup were replaced with new ones. Even though the warranty had already expired..

17 October 2025
Rated 5 out of 5 stars

nur zu empfehlen / highly recommended

Meine Bestellung ist ohne jegliche Probleme angekommen. Die Produktqualität ist hochwertig und sehr gut. Die gesamte Geschäftsabwicklung verlief äußerst professionell. Sehr gerne wieder.

My order arrived without any problems. The product quality is high and excellent. The entire transaction was handled extremely professionally. I would be very happy to order again.

25 September 2025
Rated 5 out of 5 stars

This is a solid pick

The product is solid, looks great, arrived in a timely manner! I've tried about three different types of camera mounts and this is the best so far! Given my usage, I would ask that they make a second version with longer arms. I'd definitely buy again.

16 October 2025
Rated 5 out of 5 stars

Great Customer Service

The process of ordering was great. Shipping took a little longer than expected, but that was partly due to the US Govt shut down. I love the Packshot Edge, I had some minor problems, but customer service was great.

13 October 2025
Rated 1 out of 5 stars

Mis description

I bought a wiring hub with hope that I can config my camera with the slide one and head one as a slave to do time lapse. After chatting with ơn line tech support and reading description i ordered it with assurance the device cần be working as description. When I received the devices w no manual i contact tech support
Again to confirm where is input/ output and the supporting function such as master /
Slave configuration. Số they confirm w me it will not work. Over advertising + no manual
Instruction make me really losing trust ơn Ederkrone product.

1 October 2025
edelkrone logo

Reply from edelkrone

Hi Hieu,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.

The product you purchased, the Wired Signal Hub, is unfortunately not compatible with our ONE series devices. ONE series products can be controlled wirelessly through the edelkrone Controller, but they do not support wired control options. In contrast, our PLUS series products offer both wireless and wired control. You can find this information listed under the Tech Specs section of both the edelkrone Controller and Wired Signal Hub product pages.

For assistance our technical support team has already reached out to you. We’re committed to resolving your concerns as quickly as possible and ensuring you’re fully satisfied with your purchase. Your experience matters to us, and we truly appreciate your patience as we work to assist you.

Best regards.

Rated 2 out of 5 stars

product was shaky.

product was shaky.
not really professional quality.
would not mount my Hasselblad or Nikon on the so called tripod.

not worth the money.

9 October 2025
edelkrone logo

Reply from edelkrone

Hi Lui,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Our technical support team has already reached out to you and provided detailed information and usage recommendations regarding the StandPLUS.

We’re always here and happy to help whenever you need us.

Best regards.

Rated 3 out of 5 stars

So far i like everything about the…

So far i like everything about the slider, the headplus and the vertical module, expect for the connectivity on Android. I had to use ios (🤢) to update the modules and to connect the headplus to the slider, and i have to take an ipad (🤢🤢🤢) to shoots, instead of using my phone

9 October 2025
edelkrone logo

Reply from edelkrone

Hi Waël,

Thank you for sharing your feedback, and we’re truly sorry to hear about the inconvenience you’ve experienced with connectivity on Android. Our technical support team has already reached out to you and shared the latest details and updates regarding the edelkrone App.

At edelkrone, we design our products as long-term creative investments. Reliable tools meant to evolve with you through continuous software updates and dedicated technical support. We’re committed to improving your experience and ensuring you’re fully satisfied with your setup.

Your feedback is greatly appreciated, and your experience truly matters to us.

Best regards.

Rated 5 out of 5 stars

Innovative gear that truly elevates my work 🎥✨

I’ve been using Edelkrone gear for just a few months, but it’s already become one of my favorite parts of my workflow. The design is super clever, the build quality feels premium, and everything works smoothly together.

The motion control system makes my product shots and creative videos look so much more dynamic, yet it’s compact and easy to set up — perfect for a small studio setup.
Customer support has also been very responsive and friendly, which I really appreciate.

A great experience so far — definitely 5 stars from me! ⭐⭐⭐⭐⭐

8 October 2025
Rated 2 out of 5 stars

Not designed for heavy cameras

Product can't be trusted to hold weight of camera.

23 September 2025
edelkrone logo

Reply from edelkrone

Hi Pat,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Our technical support team has already reached out to you and will carefully review the situation in detail.

We’re committed to resolving your concerns as quickly as possible and ensuring you’re fully satisfied with your purchase. Your experience matters to us, and we truly appreciate your patience as we work to assist you.

Best regards.

Rated 5 out of 5 stars

I ordered the Edelkrone JibONE v3 and…

I ordered the Edelkrone JibONE v3 and G-Bone v3. The delivery was very fast, and everything arrived in perfect condition. The customer service team is extremely friendly and helpful — they always provide quick and professional support for any questions. Unfortunately, I haven’t had enough time yet to fully explore all the functions, so I can’t give detailed feedback on the performance. However, my first impression is entirely positive — both the product and the service are excellent.

22 September 2025

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