Ecwid by Lightspeed Reviews 430

I'm loving Ecwid - been using the Business package as my ecommerce platform for 4 years now and I couldn't be happier. Such good value for money and I can do all the store setup and maintenance myself. No need for an expensive consultant.

Ecwid is fairly easy and fast to set-up. When corona hit us, we managed to lauch a webshop in a week. There are many great features and in our case we have not had any needs to pay any extra monthly fees for third party apps. The Business package cover more or less our needs. The fact that they live up to EU regulations is also a plus, as we dont have to think about update ourselves if soething change in the legislations.

BUT! The SEO is far from perfect. Escpeially if you have more than one language in your store. I pointed this out right from the beginning and they have still not solved these issues, and their attitude has not been well on this matter. Which for me is quite strange, as I believe the SEO most be the most important thing. There is a difference if you store is on the main street or in a back alley.

They have only in the last month added a sitemap and and ALT Text option, and it is still to early to say if they have made it correct. There are still huge problems with duplicate pages and canonical links, allthough I have lost count on how many times they have told me "It is solved now" and then shortly after "sorry, you are right, it is not working".

Support is fairly easy to get in contact with, but the problem with their support is when you have longer standing issues. They keep changing supporters, and every time a new shows up you will have to give them a sum up of what the issues are. And they very often give wrongfull information which you then ouu to them whereafter they say "sorry it will not happen again".....but you just know it will. Its like the supporters lack an understanding that this is a buisness for us, or at least it should be, if the shop could be found on Google. Once once supporter even asked me to contact Google myself and ask why there were problems with canonical links.....but hey sorry, I am quite sure that Ecwid are the ones who needs to get around Google, instead of Google trying to get around Ecwid. Ecwid simply have to make a shop that works smoothly with Google, the other way around will just never happend.

Its impossible to get in contact with any managers, or people who actually have the power to do anything about the issues. You are always stuck with supporters who can not take any decisions themselves. Once I tried to make them call me and I ended up with a student sitting in his parents home with the cap the other way around, who just said "Sorry, I can not tell you that", or "Sorry, I dont have this information". It just confirmed to me that they did not take my business very serious.

I have seriously been thinking on changing to another platform, but naive as I have been, I have been trusting their "It will be fixed soon" and now I have been in it so long that it will be a lot of time wasted. Ecwid is easy and you dont have to be an expert in IT or E-Commerce to get started which is great and I would give them 5 stars for that, but SEO I would give one star and Support 2 stars, so thats how I ended on the 3 stars.

Everything works perfectly, even had some very useful features that other well-known platforms do not offer. Has a very simple & intuitive dashboard. The site also did not crash when a huge surge of volume came through. Also very easy to setup, and friendly for beginners.

Absolutely amazing customer service I'm having a time of my life with my store I sow would recommend yous to anyone starting up there businesses 😀

So simple and affordable!
I do wish I was able to re arrange the way I want items to be displayed, but otherwise LOVE IT!

Great for e-commerce, they are only lacking UPS shipping link.

I have been running my online store using Ecwid for just over two years now and I am still in awe of the exceptional, top-notch quality of their services, especially their customer support.

Every time I've contacted Ecwid's support team, I've been greeted with kindness, patience, and professionalism. Their assistance tends to exceed mere problem-solving. Instead, it feels like they endeavour to uplift the overall experience of their clients - a performance that truly reinforces their commitment to customer satisfaction.

From setup questions to technical glitches, Ecwid's support team was always there to guide me through it. They've not only provided immediate resolutions but have also equipped me with useful preventive tips for similar issues in the future. What's commendable is that with each interaction, their support seemed to outshine the already high standard they set during the previous encounter.

However, Ecwid is not just about superlative support. The platform itself is easy to navigate, enabling efficient management of my e-commerce store. They've essentially reduced the technical jargon into easy-to-understand language, clearing the path for my business to thrive online.

In a nutshell, my experience with Ecwid by Lightspeed has been nothing short of exceptional. They have a stellar product complemented by sterling customer service. I wholeheartedly recommend Ecwid to anyone looking to make their mark in the e-commerce world.

Every great company is built on customer service, and in my book, Ecwid deserves the highest accolades for their relentless dedication to their customers.

I love using Ecwid! Only challenge is how to make bulk sale for more than one item, but great tools, easy shipping integrations (I’m in Canada), and fair costs. Great app, easy to use. Makes everything easier! 🙌

I wholeheartedly recommend ECWID. I've been using ECWID for several years now for students to pay for their acting classes. It's very easy and straightforward to manage.
The android app is handy too to see sales and check instantly if a student has paid their fees.

The BEST company to host your site! I cant say enough good things about Ecwid. Better than any company out there, by far. Try it out and you will be extremely happy!

Overall, I like the platform. I use the Venture plan and use Ecwid only for processing payments, I use a custom website for my business. I do find that they tend to nickel and dime for extra features/reports and are lacking some features that I could use but for the price, I am content.

Our business started with Ecwid. The customer support is beyond amazing. The whole platform is getting better and better exponentially.

If you are starting an ecommerce store then there is definitely not a better platform out there. I tried all of them so I would know.

I've been using ECWID for some time now, and I must say, their customer service is truly outstanding. From the moment I reached out with a query, they've consistently demonstrated a level of professionalism and friendliness that's rare to find. What sets them apart is their willingness to go above and beyond to resolve any issue, even those beyond their immediate scope.
Whether it's a technical hiccup or a question about optimizing my store, they handle it with expertise and a customer-first attitude. It's evident they genuinely care about their users' experience.

As far as the actual customer service delivered by the agents at Ecwid, it would be a 5. However, in terms of the company and how they market the 'ease' of it all, along with the wonderful things you can do with your business, they would only score a 1.

Ecwid's content marketing is super slick, but they are very careful to only market the headline or hook. I am on the business plan with a few added extras, which means I've upgraded twice. I've just been informed that I can have a maximum of 10 pages, which is poor for any site that's been upgraded twice. I'm told the unlimited plan gives me 100 pages. And do not be fooled by the 'Unlimited Products' or '2500 products' on the upgrades, you will need way more than 10 pages at 2500 products!

Every aspect of Ecwid's operation seems designed for revenue generation. Yes, the customer care is good, but you'll never have all the important features you really need as you start your website/business. The URL structures are a mess, making it difficult for search engines to read. This works great for Ecwid when you don't get sales, as they have a marketing partner on standby to boost your sales. They are optimized for one thing only: generating revenue. They might be fine if you have 2 or 3 products and work from your kitchen table, but that's about it. They will never be the right platform for a store that wants to scale quickly. Remember, there's nothing in it for Ecwid if you scale.

Tonight we start the process of scoping out another platform unfortunately, disappointing for us after months of hard work setting up and a dreadfully poor customer experience from those making the decisions at Ecwid. I hope you are listening as your customers and your customer care teams dealing with the issues, deserve better than you are delivering!

I saw someone (paid) on YouTube that this is all Free. Ok. I made an account, started to add products, you can add Only 5 products. So it's not Free!!! Let's be serious, who wants an online store with 5 products?

I have been using Ecwid for a year now im on a mid tier and use it with my preium wix site.
Its easy, I know nothing about selling online but this was easy for me to set up and is completely user friendly. I had some teething troubles and the customer service was second to none. I sell I send invoices I track stock and fulfill orders with no issues, it brilliant and more than enough for my needs. 4 stars purely because I dont use to full potential so cant comment on everything, but I love what I use of it. Its made my life so much easier and is exteremly reasonably priced.

Elements of their platform don't work and they estimate a bug fix of at least a month to fix.
Really poor communication. Meant to have 24/7 live chat but totally misleading as there is no live chat available half the time and it just sends an email instead.
I'm losing sales and customers because of the ineptitude of Ecwid. It seems user friendly enough at first but there are too many bug issues for me that affect sales and they aren't resolved in a timely way. Also does not integrate with Royal Mail Click and Drop. They could be so much better as the platform really does seem quite useable but things constantly keep going wrong. Would not renew my subscription. Just such a pain as I spent so long setting my shop up.

i use ecwid for 3 days not good so i ask for refund until now no one contacted me

Ecwid supports unethical apps
I reported an app to ecwid for fraud and they called me "emotional'.
Ecwid is my website provider. They have an app marketplace similar to Amazon where they vet and provide apps that you can add to your site for functionality/workflow etc.
I needed an app that blocked certain IPS, emails, phone numbers and countries.
Ecwid approved Dsign Softech Block Orders, an India based company.
I downloaded the app and it was very simple to use.
Orders that are associated with fraud or abuse I would enter the relevant details to block them from purchasing or visiting my site.
In Dec I noticed the orders were not being blocked.
I emailed the app for 3 weeks and he refused to respond.
I forgot about the matter, to be honest, it was my busiest month and I just dropped the ball.
In August I went to renew the app. The app was displaying cost in Indian Rupees. It was not converting to USD. So I had to go online convert and figure out what it was. It was 2400INR which at the time of conversion was just under $29USD.
I clicked "pay" and Paypal popped up with $40.
I canceled and went back to check out to see if I missed fees or something. Nope.
So I did it again, and it said $40. I surmised it was a Paypal issue, (Ive had issues with GBR and EUR before) so I hit OK and it still processed $40.
I reached out to the app and they said it was because of Ecwid's fault. Then changed their mind and said its' because Paypal costs too much. I explained they still had to include that in the cost.
They ignored me
Then, on Sept 14, the app LOST ALL MY DATA--over 2 years worth.
It was gone. Every IP, every email, every phone number, two years worth of investigations. Gone.
The way the app works is you input directly from site. There is no way to export the data or back up on your end. That is what the app is paid to do.
The app owner said their AWS Amazon server failed.
I looked up amazon heath status and that was a lie.
He said they didn't back it up and it was gone.
I asked him how a data management co could possibly not be backing up as required by law.
He called me ignorant, incompetent, a rotten apple, mentally ill and told me he'd rather just refund me than explain himself to me and that he'd be processing my refund. He then disabled my access to the app so I could not even determine if I could retrieve or restore my data.
So I left him a 1 star review
So he responded in retaliation said he'd be keeping my money and then continued to harass me.
I told him I'd be reporting him for his price fraud as well and he then went into his site, modified his page and responded with an updated web page and "USD has always been there"
Little did he know I'd already recorded his entire site including the checkout so I caught him modifying his web page to conceal the fraud.
I called him out, and he finally admitted it.
Then he continued to call me names over and over.
I asked SIX TIMES for him to stop contacting me.
Ecwid was copied THIS ENTIRE TIME.
So then I had to file a paypal dispute.
I included the screenshot where he said he disabled my access and was going to refund me.
He responded providing falsified screenshots showing I was an "ACTIVE USER"
The app was completely removed from my site, so this was a lie.
Ecwid emailed me and said they were so sorry he was so mean to me, but could I please cancel my dispute because it was affecting this app's workflow and Ecwid needs the apps for their Indian market.
WHAT??? I told them I was disappointed they would place more value on their own profit from someone violating all these laws and committing fraud -- than protecting their customers. So I called Paypal to appeal and recorded the conversation.
I confirmed THREE TIMES this man sent false records in to try to keep my money.
They refunded my money after 7 days of fighting.
I followed up with Ecwid, again, who had been on every single email witnessing everything and asked them to call me to discuss the app.
They refused.
I found the app was overbilling as well--they renewed my account the day I paid instead of waiting until my expiration, thus stealing the 25 days I had previously paid for.
I informed them I had additional serious information and needed contact and they refused.
For 3 weeks I asked for legal or someone to contact me. They finally did...
They responded and said they felt I was just emotional and they wouldn't be taking action.
The app falsely advertised the price of the app
The app failed to provide a service it was paid to provide
The app failed to back up data
The app falsified documents
The app tried to illegally keep my funds and provide false statements during a legal dispute
The app was overbilling
The app owner called me names, harassed me via email, had literal temper tantrums via email
But I was emotional... Maybe if my name was Mike, they wouldn't have called me emotional, maybe they would have just called me...

I was nearly finished setting up my store, which was a time consuming concept, and then it deleted everything and all that time o spent all day trying to set the store up. I am very angry and I want to delete my store which has now got nothing on there. It is also very difficult to do this. Can someone please advise me how to do this? I will be starting my store with big cartel. Thanks for nothing.